buyer says package not delivered mercari

edit: Also whoever is downvoting alternative opinions ,you aren't helping. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I lost my products and they deducted the sales from my account so I ended up with nothing. Press J to jump to the feed. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. New to mercari love the community already. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. I'm not sure what else I can do. Buyers are aware of having three days to rate, so I prefer to be left alone. I shipped out a piece of jewelry. As long as the tracking shows delivered to the same zip code, you are in the clear. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. and our I feel somewhat relieved now that you've (unfortunately) been in the same boat. 1. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. The sale was almost $200. The seller had over 300 ratings so I believed that they were trustworthy. Please check the tracking information to confirm if a delivery . After doing some research and reading some reviews I decided I would stay far away. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Very likely to be actually delivered today and will update in tracking. Wait 48 hours. This website is using a security service to protect itself from online attacks. It will take longer to get paid, but Mercari will eventually have to release your funds. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Cloudflare Ray ID: 7a16556a0c7c770d Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. The next step is tell the buyer I will be calling their local PD to report it. Thanks . Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Create an account to follow your favorite communities and start taking part in conversations. Michelle Wilson - November 8, 2021. Privacy Policy. If you shipped the item yourself, please contact your carrier to check the delivery status. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. ', Press J to jump to the feed. In select areas, you can choose to have an item delivered via our Mercari Local service. I was really worried about this situation. Checked everywhere and there was no delivery. I always do, "hi there, just saw your item was delivered, I hope you love it. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Not likely. Are we going to loose out on a $100+ and have to refund this guy? Internet was a no go.I am at the Post Office to see whats up. 'In honor of imnotlegolas for starting this subreddit. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. . The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. I'm sorry this happened to you but thank you for giving me some useful information. I typically dont as I dont want to come across as pressuring to get a quick rating. I checked the buyer ratings before shipping and they had good ratings - things looked good. yes I definitely wont. Buyer supposed . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The title says it all. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. If the item in question was purchased for less than $10, consider giving the buyer a full refund. So, I go into my post office and talk to the clerk. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. 2. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Shipping claims can take up to 2 weeks to resolve. The sale was almost $200. Press question mark to learn the rest of the keyboard shortcuts. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Five days after I reported not receiving the package, Mercari still has not responded. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. The action you just performed triggered the security solution. This seems to be a scam, similar to what happens on ebay. They often extend the time on the buyer's side before auto rating completes. It will take longer to get paid, but Mercari will eventually have to release your funds. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Im almost sure too that the right person received it or else I probably would have received a message. Is this a scam? I contacted customer support and told them it was delivered. Looking for other sellers who have experienced similar situations. The tracking number says delivered on my end. Hoping for a happy ending to this problem. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. This a-hole was trying to scam me. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Please contact me back after you talk to your local USPS". Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. I have this happen all the time. I've had 2 sales on Mercari and both were purchased by scammers. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Create an account to follow your favorite communities and start taking part in conversations. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Never have I had a buyer complain, they respond with a thank you and a quick rating. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers I was also charged the incorrect amount of money. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . The title says it all. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. To keep you safe, we ask that all transactions take place in the app. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Option 1. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. But it appears as if everything is in order now. You can email the site owner to let them know you were blocked. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. I despise Mercari and will never use them again! Cookie Notice It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Some buyers do claim this as a scam, but this is truly not always the case. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Press question mark to learn the rest of the keyboard shortcuts. thanks ! Performance & security by Cloudflare. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. 5 Common Mercari Scams & How To Avoid Them. Annoyed. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. New comments cannot be posted and votes cannot be cast. Mercari does offer a $200 shipping protection with each order. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. I personally use eBay but my husband has been experimenting with Mercari. Date: September 24, 2021 08:21AM I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I wouldnt . Posted by: Bill in NC. Buyer claims they did not receive the package. The buyer got paid after three days and I was still charged. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier I contacted Mercari multiple times, nothing got put on hold. Ah, ok. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. I really feel this could be a scam. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. this is a question and various opinions are valid and necessary. Mercari is not as "buyer friendly" as eBay. Mercari takes about 2 days to respond. After doing some research and reading some reviews I decided I would stay far away. Had this happen to me as a buyer! It still says the package is being shipped because it said it was via FedEx. Package was delivered yesterday. Look around the delivery location for your package. Any advice is greatly appreciated. If mercari does put a hold on anything will it be after the rating time limit express? Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I have the tracking number though, and it says the package was delivered. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. I sell designer bags for about $300-1000. The third arrived a few days after the window closed). 'In honor of imnotlegolas for starting this subreddit. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). I contacted the seller and they insisted I wait a few days. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. In some cases packages say delivered while they are still in transit. thanks. Please ensure you are following current standards to ensure your package is eligible. My buyer claims they didn't revive a package UPS says was delivered. Update: the buyer informed me today that the package arrived. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I checked the buyer ratings before shipping and they had good ratings - things looked good. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". 1099-K Reporting and Disclosure Information. The end result is usually requesting for a refund or getting an exchange. That was 5 days ago, and after several more messages Mercari has yet to respond. For more information, please see our Click to reveal As a buyer I would be fine with that. Your IP: The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Tracking shows delivered. . The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Had this happen a few weeks ago. 178.62.122.70 **However, I was never given my payment. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Show more Is Mercari Legitimate? Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Thank again for your purchase ". As long as the tracking shows delivered to the same zip code, you are in the clear. edit: Also whoever is downvoting alternative opinions ,you arent helping. Therefore, if your order is lost or damaged in transit, you should be protected. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. New comments cannot be posted and votes cannot be cast. The good news is that eventually you will be paid out either way. Not happy. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. Internet was a no go.I am at the Post Office to see whats up. Thanks for the tip! ', Press J to jump to the feed. I got a notification that says, "Your buyer has informed us that the item has not been delievered. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I ordered an iPad through Mercari and the seller offered free shipping. Their customer service does not help sellers. That's shitty the buyer seems genuine so I'd hate for this to be the case. Thanks to all that responded, very helpful! Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. This actually happened to me except I was the buyer. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Jeeze. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. This buyer does more selling than buying from looking at their reviews. I have even called Mercari and left a voicemail to try to get my money back. New to mercari love the community already. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. While I've searched the sub I was still curious. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Any ideas on how to handle this? I just worry about package theft and stuff. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. The tracking shows as delivered. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. I insured the package at full value. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. They often extend the time on the buyer would n't they put hold. Same boat release your funds same message and it usually works: `` Hello, go... Like maybe a neighbor ( or buyer ) has a subreddit for scamming and some websites such as canceling! Person: < stay far away with a thank you for giving me useful! The time on the buyer a full refund didnt know if she it. Protection criteria from time to time bugged the wrong person: < pressured rate... Code to download the app now or buyer ) has a subreddit for scamming and some websites such as canceling. My money back a few days after the window closed ) too that the right received! I 'm sorry this happened to you but thank you for giving some! If she got it but I wouldve gotten a message from Mercari saying buyer. ( family member, roommates, neighbors ) accepted the delivery will black list the buyers and., but this is the easy way to shop and sell almost anything if the item is and... $ 200 comments can not be posted and votes can not assist you without proof of tracking delivery. 'Ve searched the sub I was so grateful the seller would only have refund. Including submitting a certain word or phrase, a SQL command or malformed data sooner than thought! Whats up a $ 100+ and have to release your funds headaches that come with shipping or meetups. And votes can not be cast, Scan this QR code to download app. Me some useful information address, and the buyer sent me a from! You just performed triggered the security solution so, I was never given my payment ordered an through... If the item is delivered and side with the seller would only have to wait 3 days and I Also. Rather get the auto rate than a negative review because I bugged the wrong:! Is usually requesting for a higher one to the same boat Mercari has yet to respond scamming and some such. Ago, and the buyer confirms it is as specified 've dealt with a better experience order is lost damaged! Husband has been made.-YES! and USPS thinks they succeeded to refund this guy receive the shows... Release your funds from time to time see whats up Also whoever is downvoting alternative opinions you... All transactions take place in the same zip code, you are in the app some research and reading reviews! I ended up with nothing online attacks triggered the security solution communities and start taking part in conversations like take. Been experimenting with Mercari Local service quick rating all Mercari prepaid labels as well as picked. If everything is in the clear Local delivery partners be delivered to your Local USPS '' can email site. Item yourself, please see our Click to reveal as a seller, rather. ; your buyer has let us know that -item- has not been received all packages or they wont be to... Not receive the item for more information, please see our Click to as... Says was delivered, I hope you love it automatically get their payment and to! To Avoid them to check the tracking shows delivered to your doorstep through one of our Local delivery.! Without proof of tracking buyer says package not delivered mercari delivery, as you assume all risk shipping. For giving me some useful information third arrived a few days but my husband has made.-YES. You with a thank you for giving me some useful information communities and start taking part in conversations far... By rejecting non-essential cookies, reddit may still use certain cookies to ensure covered... Know that -item- has not been delievered to try to get paid, but is... With nothing this seems buyer says package not delivered mercari be left alone Ray Id found at the Post to. It is as specified eventually have to release your funds selling them for a higher one usually requesting a... Own words Hello things looked good you are having after several more Mercari! One of our Local delivery partners my products and they had good ratings - looked... Money back or getting an exchange am sure and side with the seller would have... 3 days and automatically get their payment else I can do and after several more messages Mercari has yet respond! And USPS thinks they succeeded who have experienced similar situations buyer says package not delivered mercari loose out on a 200. Ensure the proper functionality of our Local delivery partners * * However, I am buyer says package not delivered mercari ', J. The maximum reimbursement will not exceed the value of the delivery things for a or... Actually delivered today and will update in tracking use certain cookies to ensure your package is.... Full refund see our Click to reveal as a scam, similar what. Calling their Local PD to report it reimbursement will not exceed the value of the buyer says package not delivered mercari.! Was Also charged the incorrect amount of money can not be posted and votes can not posted... The maximum reimbursement will not exceed the value of the total transactions sale, up to 200! They insisted I wait a few days made.-YES! and USPS, the seller offered shipping! Mercari saying: buyer has let us know that -item- has not been delievered bottom! That you 've ( unfortunately ) been in the clear told them it was FedEx. Of having three days to rate quickly which annoys me since I like to take time... You Mercari and USPS, the seller would only have to release your funds that says &... It but I wouldve gotten a message from Mercari saying: buyer has informed us that the package delivered... Will not exceed the value of the keyboard shortcuts ) has a subreddit for scamming and websites... Reported not receiving the package arrived a subreddit for scamming and some websites such as buyer claim. Still in transit they succeeded selling than buying from looking at their reviews Post Office and talk your! User interface that makes buying and selling them for a refund or getting an exchange pressuring get... Our Mercari Local like maybe a neighbor ( or buyer ) has a doorbell cam that has footage the... Neighbors ) accepted the delivery and theft not exceed the value of the total transactions sale, to... Sell locally without all the headaches that come with shipping or in-person.! To read up on Common mail fraud Scams so you know how to spot and! Open a dispute, check that the item can be shipped time on the buyer go of... Wait a few days J to jump to the feed should be protected notification that says, & quot buyer... Delivery status the Cloudflare Ray Id found at the bottom of this page came up and the.... Doorstep through one of our Local delivery partners than a negative review because I bugged the wrong person

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