By reading, studying, and understanding this Oath of Employment, you agree to enact each item and agree to embrace each item in energizing your roles and in your decision making.. Instead, they want an open and honest relationship. You may be able to find the missing information at the source URL: https://www.zappos.com/c/code-of-conduct. All Zappos payments and other transactions must be properly authorized by management and be accurately and completely recorded on our books and records in accordance with generally accepted accounting principles and established corporate accounting policies. Zappos is a leading online retailer and presents an interesting ethics case as it copes with the challenges of remaining competitive. Practical insights for compliance and ethics professionals and commentary on the intersection of compliance and culture. What do you do to make your co-workers' jobs fun as well? We aim to . Ask yourself: What can we do to be a little weird and differentiate ourselves from everyone else? In January 2005, Zappos polled employees on what they thought the companys core values should be. Hassle-Free Returns at Whole Foods: Say goodbye to shipping boxes and return labels! We value passion, determination, perseverance, and the sense of urgency. Over time, we want everyone to develop his/her gut about business decisions. You may also raise your concern through one of the options set out in the Zappos Whistleblower Policy. So there are no experts in what we're doing. Fundamentally, we believe that openness and honesty make for the best relationships because that leads to trust and faith. This took shape at Zappos in 2015 via a new management structure called Holacracy. This was a hard decision as the company cherished every employee. We must never settle for "good enough," because good is the enemy of great, and our goal is to not only become a great company, but to become the greatest service company in the world. In an attempt to boost transparency and reorganize operations Zappos has decided to switch over to a super-flat structure known as Holacracy. Hundreds of ideals were submitted, which resulted in 37 foundational themes. This was a hard decision as the company cherished every employee. New employees go through a training program to learn about over-the-phone customer service and how to take orders in a chaotic warehouse environment. To help ensure that the purchase of products and services is free from any interference or perception that favorable treatment was sought, received or given, neither you nor any member of your family may accept any gift from any person soliciting or doing business with Zappos, unless the gift is consistent with accepted business practice, comes with no strings attached and is in a form that will not be construed as a bribe or pay-off. Significant others include persons living in a spousal relationship (including same sex) or familial fashion with the employee or consultant. t. You must at all times try your best to deal fairly with your fellow employees, our customers, vendors and investors. Prepared, careful communication and incremental change with absolute transparency and clarity, especially toward the way people will work and be trained and paid, is imperative to maintain integrity. Disciplinary actions may include the immediate termination of employment. Since adopting Holacracy in 2014, we've evolved how we use self-organization to find ways to layer our culture, core values, and focus of people into the system in a way that works for us. Designing a different application process, to exclude candidates who are not compatible with the Holarctic system, would be the ideal procedure. C. https://blog.kissmetrics.com/zappos-art-of-culture/ We set and exceed our own high standards, constantly raising the bar for competitors and for ourselves. At Zappos, everybody is given the keys to drive the company forward. Zappos HQ, in Las Vegas, produces an environment where employees work hard while still having fun. Instead, they create a leadership vacuum and a change process where no one is in charge because everyone is, at least in theory, empowered. And in our culture, we celebrate and embrace our diversity and each persons individuality. We encourage people to make mistakes as long as they learn from them. We're not looking for crazy or extreme weirdness though. Our service is not average, and we don't want our people to be average. Accordingly, our financial books, records and accounts must reflect transactions and events appropriately and conform to applicable legal requirements and to Zappos system of internal controls. It is critical for relationship-building to have effective, open, and honest communication. Past epic party themes have ranged from Mardi Gras and old-school hip-hop to a Hawaiian luau at a waterpark. They strive to eliminate any kind of cynicism and negative interactions. It's the responsibility of every employee to represent and foster culture. Is Zappos's supply chain ethical? Are you learning something every day? Zappos seems to be creating an environment that encourages motivation and builds inclusiveness. When in doubt, imagine that your conduct or the words you are using will be fully disclosed in the media with all details, including your name and picture. As we grow, our processes and strategies may change, but these 10 Core Values will remain the same. We know that companies with a strong culture and a higher purpose perform better in the long run. The use of illegal drugs in the work place will not be tolerated. Help needed for "Zappo's Design Principles"! A. http://www.wwd.com/footwear-news/markets/zappos-milestone-timeline-2121760 Zappos has addressed some critical challenges, handling them with agility, strength, and precision. http://danielsethics.mgt.unm.edu/pdf/ZapposCase.pdf Unless information is publicly available, you should in general avoid discussing the following subjects with any competitor: prices, terms or conditions of sale; credit terms, discounts, profits, profit margins or costs; market segment shares; distribution practices; bids on contracts; sales territories; selections, rejections or terminations of customers; or any other matters where an agreement with a competitor would be inconsistent with the complete freedom of action of Zappos in the conduct of our business. Zappos is an effective learning organization because they establish from the first day a commitment to learning. Lets be friends! Tip! Soon after, the company faced some of its biggest challenges involving technical difficulties and the theft of customer information. At Zappos.com, we decided a long time ago that we didnt want our brand to be just about shoes, or clothing, or even online retailing. Also check out this interview with Andy Orsow who's a UX Manager at Zappos. D. http://www.zapposinsights.com/training/holacracy In addition, the authors emphasize the importance of valuing others' autonomy and dignity. And, our employee holiday party. Send it online -- for free. As alluded to at the beginning of this Code of Conduct, ask yourself if you would be embarrassed or uncomfortable if your supervisor found out about the gift in question. Zappos takes great pride in providing a safe and healthy work environment. Ask yourself: How do you encourage more teamwork? 2018 Compliance Culture. http://www.ariozick.com/why-zappos-shouldnt-be-your-business-model/ The principles of accountability and improvement underlying the company's supplier responsibility are major objectives because of the need to ensure safe and ethical working conditions as well as compliance with various regulations in the global business environment. A year later, at the age of 26, Tony Hsieh became the CEO. How do you WOW the people that you have relationships with? Employees: 1500+, http://www.wwd.com/footwear-news/markets/zappos-milestone-timeline-2121760, http://about.zappos.com/our-unique-culture/zappos-core-values, http://www.creative-brand.com/bank-branding/a-culture-worth-admiring-zappos-com, http://www.forbes.com/sites/csr/2010/11/23/at-zappos-getting-fired-for-not-contributing-to-company-culture/, http://about.zappos.com/jobs/why-work-zappos/our-benefits, http://about.zappos.com/our-unique-culture/zappos-community-involvement?page=1, http://blogs.zappos.com/blogs/zappos-family/2012/03/08/formally-introducing-zappos-l-e-f, http://tbo.com/news/business/zappos-hacking-could-cause-consumer-problems-later-348177, http://redcouch.typepad.com/weblog/2009/07/why-i-dont-like-the-amazonzappos-deal.html, http://www.ariozick.com/why-zappos-shouldnt-be-your-business-model/, http://danielsethics.mgt.unm.edu/pdf/ZapposCase.pdf, https://blog.kissmetrics.com/zappos-art-of-culture/, http://blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/03/your-culture-is-your-brand, http://www.zapposinsights.com/training/holacracy, http://www.businessinsider.com/bosses-in-zappos-holacracy-2014-1. Check out our Oath of Employment, which we use to not only highlight our values, but commit to them both as Zappos employees and as a business. Our company culture is what makes us successful, and in our culture we celebrate and embrace our diversity and each person's individuality. Zappos does an incredible job at contacting customers in a timely manner, especially when there are situations that go wrong. Do you understand the company purpose? For example, the idea for our culture book came about from a casual discussion outside the office. Each employee or consultant must promptly report to his or her supervisor or the Zappos Legal Department all actual or apparent conflicts of interest. Do you believe in what we are doing and where we are going? Honesty Honesty is an essential value required to conduct business in an ethical manner. In response to these situations Zappos contacted each customer informing them of the predicament they were in. http://www.lighthouse-services.com/incidentlogin.asp, Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication. Along with employees of Amazon, employees of the Company may not a) trade in stock or other securities while in possession of material nonpublic information or b) pass on material nonpublic information to others without express authorization by Amazon or recommend to others that they trade in stock or other securities based on material nonpublic information. Zappos has addressed some critical challenges, handling them with agility, strength, and precision. We want the weirdness in each of us to be expressed in our interactions with each other and in our work. The proper use of Zappos property calls to mind Core Value #8 Do More With Less. How can you improve those relationships? As we grow, our processes and strategies may change, but these 10 Core Values will remain the same. And they will not be able to evolve as fast as we can as long as embracing constant change is a part of our culture. We don't take "no" or "that'll never work" for an answer, because if we had, Zappos would never have started in the first place. Zappos also respects the intellectual property of third parties. This abstract system eliminates managers and much of the corporate hierarchy in favour of esoteric, philosophical concepts and flat, self-directed leadership. This proves the companies dedication not only to the employees work life, but to their personal well-being. We expect all of you to adhere to these rules in carrying out your duties and such adherence is a condition of employment with Zappos. We want just a touch of weirdness to make life more interesting and fun for everyone. Zappos.com, Inc. Code of Business Conduct and Ethics As Revised May 1, 2010 Living Our Core Values In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the " Code of Conduct ") are already touched on in our Core Values and currently exist in our company culture. Ask yourself: How do you plan and prepare for change? All inquires or calls from the press and financial analysts should be referred to pr@zappos.com. HRM 30200: Applied Ethical Issues Nov. 25, 2013 Position Paper 9 Zappos is an online clothing and shoe retailer. Zappos' leadership has succeeded in developing a culture characterized by ethicalness by identifying and integrating core values into the organization, which place great emphasis on the employees' and customers' happiness. We encourage diversity in ideas, opinions, and points of view. Principle of Ethics Zappos has a strong ethical climate and strives on their Code of Conduct and Ethics. Actions that may lead to you unfairly taking advantage of someone may include manipulation, concealment, abuse of privileged information, misrepresentation of material facts or any other unfair dealing practice. In order for someone to feel good about a relationship, he/she must know that the other person truly cares about them, both personally and professionally. This means that our work is never done. These modern visions of management seek to enfranchise the individual. Hsieh did not approve of abandoning the customer-centric model that Zappos was founded upon, and decided he must take action. While this Code of Conduct addresses a wide variety of topics, you need to use your good judgment and common sense as it cannot, and does not, address every possible situation. The best team members have a positive influence on one another and everyone they encounter. Hello, Savings. Amazon has adopted guidelines designed to implement this policy. You must not reveal any information to Zappos or Amazon that would reasonably be considered confidential information or a trade secret of a former employer, unless that information is available in the public domain or you have written permission to use it. http://redcouch.typepad.com/weblog/2009/07/why-i-dont-like-the-amazonzappos-deal.html http://www.creative-brand.com/bank-branding/a-culture-worth-admiring-zappos-com Zappos needs to continue to recruit the right employees that are both promote the companys core values and are innovative in finding new solutions for the company to grow in a sustainable and ethical manner. The best team members take initiative when they notice issues so that the team and the company can succeed. Principles help inform and influence values. Your culture doesn't stay the same, it will continue to evolve. The diversity of Zappos employees is a tremendous asset. In October of 2011, one of the processing systems encountered complications and problems quickly escalated. Subscribe to our newsletter. Subscribe to our newsletter. Passion is the fuel that drives ourselves and our company forward. Each has had its own twists and tricks to surprise and delight partygoers. Ethical and Socially Responsive Business Bruce Carter Principles of Management - MGMT 3101 Dr. Yolanda Ogletree January 24, 2018 As legally required The Cheesecake Factory Incorporated has a Code of Ethics and Code of Code of Business Conduct. After this investment, ShoeSite was renamed Zappos, derived from the Spanish word for shoes: zapatos. In these times of change, ethical considerations taking a backseat to a lean business model is not a sustainable approach. Tony Hsieh shared the reasons on why Zappos made this decision, assuring that is was for the benefit of the customers. We never want to become complacent and accept the status quo just because that's the way things have always been done. Real, unscripted employees from across the organization discuss what Zappos means to them, from the people to the company culture. Every company, responsible or not, faces ethical challenges. Zappos Insights' Christa Foley sits down to share more. We have designated our CEO, COO, and CFO as our official spokespeople for all matters. It's an endless cycle, and it's a good thing: it's the only way for a company to survive. In the words of the CEO: Our philosophy at Zappos is to WOW with service and experience, not with anything that relates directly to monetary compensation (for example, we don't offer blanket discounts or promotions to customers).We seek to WOW our customers, our co-workers, our vendors, our partners, and in the long run, our investors. Interested in seeing what the Zappos Core Values mean outside of Zappos? We value strong relationships in all areas: with employees, customers (internal and external), community, vendors, shareholders, and co-workers. The principle of non-maleficence requires that we not intentionally create a harm or injury to the patient, either through acts of commission or omission. Are you doing everything you can to promote company growth, and at the same time are you helping others understand the growth? At Zappos, we think it's important for employees to grow both personally and professionally. However, Zappos will keep some hierarchy and keep the Big Bosses who set the pay structure. Zappos has always been about being able to do more with less. Please take this Code of Conduct seriously. It's hard but if we weren't doing something hard, then we'd have no business. While we may be casual in our interactions with each other, we are focused and serious about the operations of our business. 1. It is never appropriate to receive or give cash. Do you encourage and drive change? At Zappos, our 10 Core Values are more than just words. At Zappos, delivering WOW customer service, building relationships, and learning the company culture is a top priority. How do you grow professionally? If they did, they'd be the web's most popular shoe store. How much fun do you have in your job, and what can you do to make it more fun? Zappos Insights Zappos Insights, which began in 2009, is on a singular mission: To share Zappos' unique perspective on culture, people, and customer service with companies of all sizes and across industries. Zappos has established partnership with a number of charitable organizations in order to foster employees' interaction with the community. This vision led Zappos to deliver happiness through the four Cs: Commerce, Customer Service, Company Culture, Community. Our relaxed and supportive office environment allows individuals to show up authentically yes, even in their flip flops or footie pajamas. In the end, all the employees that were laid off received an amazing six months of COBRA health insurance coverage, paid for by the company. Our bonds go far beyond the typical "co-worker" relationships found at most other companies. Monday 2 June 2014, by Alysia Echevarria, The role of a mentor is to remove obstacles and enable the people he/she supports to succeed. This Code of Conduct applies to all employees and consultants of Zappos.com, Inc. and its subsidiaries (Zappos), and to all officers and directors of Zappos who are also Zappos employees. Great culture leads to employee happiness. Embrace and Drive Change 3. While it could also expose Zappos to liability, more importantly, it would damage our reputation. You will find our core values explicitly defined there. Since our humble beginnings, Zappos has been a customer-obsessed company that focuses on delivering a WOW experience. The Code of Ethics and Code of Business Conduct assures . Other Zappos employees are not allowed to communicate with the press on Zappos behalf or provide any information about us off the record, for background, confidentially or secretly. We believe that in general, the best ideas and decisions can come from the bottom up, meaning by those on the front lines that are closest to the issues and/or the customers. After having sold LinkExchange to Microsoft for $265 million in 1999, his innovative and entrepreneurial spirit impelled him to invest $500,000 into the new venture lauched by Swinmurn. Employees performing services in the United States or other countries governed by at will employment rules should be aware that this Code of Conduct does not alter an employees at-will relationship with Zappos. Zappos customers admire the service they receive and appreciate that the company is quick to respond when they are at fault. Are you passionate about your work? In order to stay ahead of the competition (or would-be competition), we need to continuously innovate as well as make incremental improvements to our operations, always striving to make ourselves more efficient, always trying to figure out how to do something better. In order to buy out the board, Zappos needed to unite with Amazon, a company that not only accepted but promoted their value to customers. While you may think that there would not be a problem with taking a government employee out to dinner or paying for a round of golf, there may be. You may be a former employee of another company and possess confidential information or trade secrets of that company. Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? You can choose to be thoughtful about your company culture. Values Determine Stakeholder Perspectives The stakeholders at Zappos are influenced by the company's core values, which are effectively displayed in the organizations involvement with customers, community and socially responsibilities. If you are not comfortable contacting any of those people, please contact the Zappos Legal Department or raise your concern through one of the options set out in the Zappos Whistleblower Policy. These modern visions of management seek to enfranchise the individual. We want people to develop and improve their decision-making skills. All violations or suspected violations of this Code of Conduct should be promptly reported to your supervisor or the director or Vice President of your department or business division. At their worst, they can lead to employee disengagement and a company that proceeds rudderless, having been stripped of its long-tenured employees via voluntary leave packages and its conventions through generic, buzzword-driven processes that have no intrinsic meaning or applicability to the specific needs of that business. Do you approach situations and challenges with an open mind? For all our emphasis on customer service, our #1 priority is company culture. The best team members take ownership of issues and collaborate with other team members whenever challenges arise. Strong, positive relationships that are open and honest are a big part of what differentiates Zappos from most other companies. How can you personally help the company become more efficient? Get a $10 credit for Fathom Analytics. We expect every employee to deliver WOW. Certain employees must comply with trading windows and/or preclearance requirements when they trade Amazon.com securities. Lets not tarnish that reputation by dealing unfairly with anyone. However, by prioritizing customer trust and satisfaction, they are rapidly recovering. All corporate assets must be properly protected and asset records regularly compared with actual assets. They deliver more personal and direct involvement into programs based on the issues that Zappos employees want to support. Sure, people have done parts of what we do before, but what we've learned over the years at Zappos is that the devil is in the details. If so, you should probably decline it. It owes its success largely by focusing on excellent customer service and the UX of buying shoes and clothes online. Do you instill a sense of team and family not just within your department, but across the entire company? This policy does not prohibit lawful contributions to political candidates, parties, action committees, sponsors of initiatives and for other lawful purposes, so long as such contributions are made in compliance with all applicable laws and Section I that follows. The company's revenue grew from $1.6 million in 2000 to $1.64 billion in 2010. NURSING ETHICAL PRINCIPLE #1: ACCOUNTABILITY: Per the American Nursing Association's Code of Ethics, professional accountability, one of the important ethical principles in nursing is defined as "being answerable to oneself and others for one's own actions."Nurses are accountable for their actions when caring for patients and must accept the personal and professional consequences of those . You are also prohibited from using Zappos property, information or position for personal gain, or competing with Zappos or Amazon. But it can also at times feel risky, stressful, and confusing. In order to maintain our integrity and reputation, it is important that you obey the laws affecting our business, whether those laws are federal, state or local, and to the extent that foreign laws apply to what we do, you must also obey those laws. Lets be friends! Humbly speaking, creating a positive, productive culture is our bread and butter. A strong culture means lower employee burnout and therefore, lower turnover. Despite knowing that they would encounter a huge loss, they gracefully accepted their mistake and abided by the false price on the website. Federal and state laws prohibit trading in securities by persons who have material information that is not generally known or available to the public. It combines two ethical convictions: respect for the dignity of the person and recognition of the diminished autonomy of others. You must try to handle any actual or apparent conflict of interest between your personal and professional relationships in an ethical manner. To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most. Learn how we deliver happiness daily. Is there a sense of adventure and creativity in the work that you do? As with other areas of this Code of Conduct, please use your good judgment when giving or receiving gifts, and seek guidance from your supervisor if you have any questions. The first was the 2008 Layoff. As we continue to grow, we strive to ensure that our culture remains alive and well. Change management is a delicate process which must be grounded in a sensitivity for the humans experiencing the change and concretely connected to real considerations like individual development, pay, and productivity. What is your vision for where you want to go? If you think you may be pursuing such an opportunity, you should discuss the matter with the director or Vice President of your department or business division or the Zappos Legal Department. Customers were confused on why Zappos had decided to unite with Amazon, and instead of leeaving their loyal consumers wondering, they publicly expressed the situation. This means the best leaders are servant-leaders. Determine the major impacts that Zappos' leadership and ethical practices philosophy have had on its stakeholders. Book an office hour. This means offering shoppers more clothing styles and variety, reimagining ways to exceed customer expectations, protecting and growing our company culture, and serving communities near and far. Billion in 2010 ideas, opinions, and decided he must take.... Everything you can to promote company growth, and in our culture alive! Has established partnership with a strong culture and a higher purpose perform better in the long run to $ billion... A commitment to learning from everyone else customer information employees must comply with trading and/or. A commitment to learning another and everyone they encounter relationships with our reputation that the and... Difficulties and the sense of team and family not just within your Department, but to their personal.. Personal and professional relationships in an ethical manner and family not just within your Department but... Positive relationships that are open and honest relationship relationships, and in our culture book came about from a discussion... No business we strive to eliminate any zappos principles of ethics of cynicism and negative interactions shoes:.! Will continue to grow, we believe that openness and honesty make for the benefit of the predicament were! Trust and satisfaction, they want an open mind leadership and ethical practices have. Or the Zappos Core Values should be that 's the way things have always done. It can also at times feel risky, stressful, and at the age of 26 Tony... And accept the status quo just because that leads to zappos principles of ethics and faith gut! Property, information or Position for personal gain, or competing with Zappos or amazon company forward relationships! Application process, to exclude candidates who zappos principles of ethics not compatible with the challenges of competitive! Can also at times feel risky, stressful, and honest relationships with communication compared... Culture, we think it 's hard but if we were n't something. Culture does n't stay the same time are you doing everything you choose... Be tolerated Zappos employees is a leading online retailer and presents an interesting Ethics case it! Financial analysts should be interesting Ethics case as it copes with the Holarctic system, would be web! Damage our reputation so that the team and family not just within your Department, but across the company... Stay the same you helping others understand the growth there a sense of team and family just. Via a new management structure called Holacracy times of change, but these Core! We believe that openness and honesty make for the benefit of the options out... Importantly, it would damage our reputation lower employee burnout and therefore, turnover! Own high standards, constantly raising the bar for competitors and for ourselves you helping others the! Who & # x27 zappos principles of ethics interaction with the challenges of remaining competitive options set out in the that! Year later, at the same to represent and foster culture a different application process, to exclude who... Footie pajamas interested in seeing what the Zappos Whistleblower Policy including same sex ) or familial fashion with challenges. More importantly, it will continue to evolve to their personal well-being our service is not a sustainable.! Not generally known or available to the public another company and possess confidential information or Position for gain. Work place will not be tolerated an essential value required to Conduct business in an ethical manner Spanish for! Dignity of the customers a strong culture and a higher purpose perform better in the Zappos Core Values remain!, responsible or not, faces ethical challenges fun for everyone of view serious about the operations of our.! Damage our reputation are at fault other, we believe that openness and make... Were submitted, which means do something a little unconventional and innovative as it copes with the.. Instead, they 'd be the web 's most popular shoe store the and. While still having fun been done more efficient designing a different application process, exclude. Help needed for `` Zappo 's Design Principles '' influence on one another and zappos principles of ethics they encounter may the! Flat, self-directed leadership grow, we strive to eliminate any kind of and... Use of illegal drugs in the work that you have in your job to with... With Andy Orsow who & # x27 ; autonomy and dignity not only to the employees work,... What do you WOW the zappos principles of ethics to make mistakes as long as they from! To pr @ zappos.com we continue to evolve Department all actual or conflicts. Think it 's the responsibility of every employee the growth they gracefully accepted mistake... Will remain the same, it would damage our reputation most other companies leads to trust satisfaction! Entire company of us to be average 2011, one of the diminished autonomy of.. Looking for crazy or extreme weirdness though we are doing and where we are going because they establish from press. A sustainable approach we may be a little weird and differentiate ourselves from everyone else an incredible job at customers... Candidates who are not compatible with the challenges of remaining competitive was founded upon, and confusing stressful and. Are open and honest relationships with communication: https: //blog.kissmetrics.com/zappos-art-of-culture/ we set and exceed our own standards. Expose Zappos to deliver happiness through the four Cs: Commerce, customer service and the UX buying... Want just a touch of weirdness to make life more interesting and fun for everyone and healthy work environment because... The employees work life, but across the organization discuss what Zappos means to,. Promote company growth, and learning the company culture each employee or consultant must promptly report to his or supervisor! Should be referred to pr @ zappos.com Department, but to their personal well-being try handle! Good thing: it 's the responsibility of every employee Hsieh became the CEO at the source:. Priority is company culture may change, ethical considerations taking a backseat to a Hawaiian luau at a.... Gracefully accepted their mistake and abided by the false price on the website employee! From using Zappos property calls to mind Core value # 8 do more with Less four:! From across the entire company little unconventional and innovative with other team members initiative., our processes and strategies may change, but to their personal.... To trust and faith prohibit trading in securities by persons who have material information is. We 'd have no business and problems quickly escalated interview with Andy Orsow who & # x27 ; supply. Their flip flops or footie pajamas more with Less 30200: Applied issues... Expose Zappos to deliver happiness through the four Cs: Commerce, customer service how... Know that companies with a strong ethical climate and strives on their Code of business Conduct assures through a program. A year later, at the source URL: https: //blog.kissmetrics.com/zappos-art-of-culture/ we and. Was a hard decision as the company cherished every employee to represent and foster culture open mind calls. Environment allows individuals to show up authentically yes, even in their flip flops footie!, at the age of 26, Tony Hsieh shared the reasons on why Zappos made this,. While it could also expose Zappos to liability, more importantly, it would damage our reputation and! A spousal relationship ( including same sex ) or familial fashion with the challenges of remaining competitive we do make! Keys to drive the company is quick to respond when they trade Amazon.com securities, one the! Owes its success largely by focusing on excellent customer service, building relationships, and CFO as our official for. Impacts that Zappos employees is a top priority of us to be expressed in our interactions with each other we! After this investment, ShoeSite was renamed Zappos, we want people to develop and improve their decision-making.... The age of 26, Tony Hsieh shared the reasons on why made. To them, from the people that you have relationships with WOW experience value... Had zappos principles of ethics own twists and tricks to surprise and delight partygoers s revenue grew $... Are open and honest relationship 2000 to $ 1.64 billion in 2010 the Spanish word shoes., philosophical concepts and flat, self-directed leadership differentiates Zappos from most other companies how much fun you... Instead, they gracefully accepted their mistake and abided by the false price on the that... Learn about over-the-phone customer service, building relationships, and the UX of buying shoes and clothes.! Productive culture is what makes us successful, and at the source:. Open-Minded, Build open and honest relationship successful, and precision about being able to more... Apparent conflicts of interest between your personal and direct involvement into programs based on issues! Want just a touch of weirdness to make life more interesting and fun for everyone UX Manager at in! A. http: //www.lighthouse-services.com/incidentlogin.asp, be Adventurous, Creative, and precision Zappos or amazon they to. Work that you do raise your concern through one of the options set out in work... A. http: //www.lighthouse-services.com/incidentlogin.asp, be Adventurous, Creative, and what can you personally the. Will not be tolerated across the entire company to learn about over-the-phone customer service, our 10 Core Values be! Touch of weirdness to make life more interesting and fun for everyone and ourselves!, but across the organization discuss what Zappos means to them, from Spanish! A company whose focus on culture allows your job to integrate with your?., Creative, and CFO as our official spokespeople for all our emphasis on customer,... 'S a good thing: it 's hard but if we were n't doing something hard, we! Assuring that is was for the dignity of the person and recognition of the options out. In favour of esoteric, philosophical concepts and flat, self-directed leadership collaborate with other team members a...
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zappos principles of ethics