I replaced a battery in APC SmartUPS by hot-swapping. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, The UPS will not turn on or there is no output. 2 Answers. flag Report stream The UPS will restart automatically when utility power is restored. The UPS has shut down and the battery has discharged from an extended outage. If the light is very dim, check the utility voltage. Then today I get an error that shut down the UPS: "UPS: A battery bus soft start fault Bought one 3 years ago. Be sure that the battery connector is securely connected. SMX2000RMLV2U, SMX2000RMLV2UNC, SMX2200R2HVNC, SMX2200RMHV2U, SMX2200RMLV2U, SMX2200RMLVUS, SMX2KRMLVNCUS, SMX2KR2UNCX145, SMX3000HV2U-BR, SMX3000LV2U-BR, SMX3000RMHV2U, SMX3000RMHV2UNC, SMX3000RMLV2U, SMX3000RMLV2UNC, SMX3000RMLVUS, SMX3KRMLVNCUS. If the problem persists after recharging, replace the battery. I got theFault Battery soft start state error. My Fourth UPS will be here shortly and I would really like to use the 2500.00 in batteries we have for it 3x SMX120RMBP2U but would really like to have a working UPS. Discover magazines for computer and electronics enthusiasts. LinkedIn, 2023 CoNetrix | Legal Notice | Privacy Policy, Firewall and IDS/IPS Monitoring and Management, http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC817072. using a apc smart ups x 3000, A: Obtain answers on your own by trying our digital support tools. Then, perform a self-test. Your email is invalid I needed to do a firmware update for mine. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The UPS battery is weak due to a recent outage or is near the end of its service life. Close Powerchute plus-Server. As such when front mounting the SMX120RMBP2U battery packs in 4 post style racks the attached 6" cable will not reach the port on the UPS. This alert is generated when the internal UPS temperature exceeds the critical threshold. None. Your email is invalid, Problem with captcha verification, please check your connection. This alert is generated when the following events occur critical fault exists for external Environmental monitor, critical fault exists for integrated Environmental Monitor Output Relay and warning fault exists for external Environmental Monitor. Labels: Smart-UPS & Symmetra LX | RM Reply Previous Topic Next Topic Maximum Elevation. Turn on the UPS again and connect a computer with Windows 95/98/ME, Windows NT 4.0 or Win 2000, which runs on Hyperterminal using one of the cables mentioned under the requirements. Step 5) Disconnect Extended Run Battery Packs and All Internal Battery Modules. This alert is generated when UPS starts a reboot process. APC Environment - Network management status. %PDF-1.7 (800) 356-6568 When I go to run the command: Thanks for contributing an answer to Server Fault! This alert is generated when the following events occur - graceful shutdown in progress, started a scheduled shutdown, failed shutdown in progress or battery power is too low to support the load, if the power fails, the UPS will be shut down immediately. 3,000 m (10,000 ft) Storage. Your email is invalid, Problem with captcha verification, please check your connection. APC Smart-UPS Version: Smart-UPS 3000, firmware version UPS 09.3 (ID 18). Furthermore, it is always recommended to check UPS batteries every 24 months as UPS battery batteries usually require replacement every 36 months to 60 months. To try to get the correct amount of charging current into them, the UPS calculated it would have to raise the charging voltage above the set limit. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! Very pleased with how easy it was to replace as well. Press **R** to close the session. Bonus Flashback: March 1, 1966: First Spacecraft to Land/Crash On Another Planet (Read more HERE.) Test the input voltage with the utility voltage display. Share it with a Colleague! Posted: NetFlow Traffic Analyzer (NTA) Network Configuration Manager (NCM) IP Address Manager (IPAM) User Device Tracker (UDT) VoIP & Network Quality Manager (VNQM) Log Analyzer Engineer's Toolset Network Topology Mapper (NTM) Kiwi CatTools Kiwi Syslog Server ipMonitor Systems Management Server & Application Monitor (SAM) Virtualization Manager (VMAN) The best answers are voted up and rise to the top, Not the answer you're looking for? Once APC Smart-UPS 3000 is configured to deliver events to Netsurion Manager; alerts can be configured into Netsurion. same as buying from apc themselves? The UPS will return to normal operation when the power is restored and the battery has a sufficient charge. . Wiring faults detected include missing ground, hot-neutral, polarity reversal, and overloaded neutral circuit. 15,000 m (50,000 ft) . Rember this was a fully functional tested and working UPS just seconds before. Where do I go from here? Reviewed in the United States on March 7, 2022. By clicking 'Accept', you agree that this . 542), How Intuit democratizes AI development across teams through reusability, We've added a "Necessary cookies only" option to the cookie consent popup. Twitter Also the UPS would be in constant monitoring to stabilize the power output..so the UPS would be "actively working". http://forums.apc.com/spaces/5/smart-ups-symmetra-lx-rm/forums/general/12638/smart-srt-power-sys-err http://www.apc.com/us/en/support/contact-us/index.jsp. Step 6) If volt meter is available, measure the voltage of each battery module. The battery connector plug is not securely connected. Thank you for your interest in our company and products. Be sure that the power cable is securely connected to the unit and to the utility power supply. EPEAT products are assessed against criteria including energy use and have a reduced sustainability impact across their lifecycle. Sorry, we were unable to perform your search at this time. Outlets and voltage differ internationally and this product may require an adapter or converter for use in your destination. They don't have to be completed on a certain holiday.) ), Perfect Fit, Restored life to my APC SMX3000RMLV2U, Reviewed in the United States on December 4, 2020. Does anyone out there actually have this UPS (SMX3000RMLV2U) working with the external battery packs (SMX120RMBP2U)? Opens a new window. I am looking into purchasing a new battery pack now. The UPS is not connected to utility power. We also measure advertising and website traffic to third-party websites. Installation and Recycling guide included with product. If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet illuminated. Some are essential to make our site work; others help us improve the user experience. I only ask as I am on my FOURTH replacement UPS and am afraid to try and attach the battery packs as I am sure from the. There was a problem adding this item to Cart. Download Integration guide for more information. It could be as simple as a combination of load or battery age caused the batteries to discharge significantly. What happens if you first plug the SMX040 into the External battery module (SMX120 ) and then plug it into the SMX 3000 ? Perfect Fit and immediate response from my APC smx3000rmlv2u. Monday-Friday between 8am - 8pm EST The inability to charge batteries using the proper voltage/current is a fault. If acceptable to the connected equipment, reduce the UPS sensitivity. You have entered an invalid email address. Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers. Send a co-worker an invite to the Exchange portal. Why must a product of symmetric random variables be symmetric? Battery Capacitor Soft Start Fault: Yes - very common: 2-4: 01010: 12: Ghost Fault: Battery Charger Fault: Yes - very common: 2-5: 01001: 0F: Surge Me Fault: Bypass Relay Fault: Yes - very easy: 3: 00100: 0A . Click twice on OK. Then we started getting the email alerts. Please try again. Charge the battery. The UPS has been sitting on the shelf with the battery removed for a little over a year. I replaced the battery with APC replacement battery, PCRBC117. Please invite another co-worker. This alert is generated when the following events occur automatic voltage regulator (AVR) relay, bypass relay, main relay, output relay, backfeed relay, phase synchronization, site wiring, EEPROM and analog-to-digital (A/D) converter fault exists. I am trying to get ahold of APC/Schneider Electric, but all I have is a trouble ticket number from an email. The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. Resolutions Please use the APC web interface for more detailed information. Sensors / Cameras / Licenses / Accessories, Article available in these languages: Spanish. To clear this status one needs to run the self test using the Test button on front panel. This alert is generated when the following events occur DC bus overvoltage exists and inverter DC imbalance exists. Bought one 3 years ago. The UPS has been shut down remotely through software or an optional accessory card. To learn more, see our tips on writing great answers. INFORMATIONAL: A battery bus soft start fault exists cleared. 2021-06-30 After the replacement battery was installed, I ran a self-test like I normally do to clear alarms on the unit. How to disable UPS energy_saving with NUT? Turn off the unit using the O button, cut the circuit feeding the unit. To activate the self test it was required to press the power button for at least 6 seconds. After placing theAPC replacement battery, PCRBC117 into the APC SMX3000RMLV2U unit and turned it back on the Fault Battery soft start state went away. Yes: UPS is charging (If input power is good) - Attempt to turn UPS on after 5 minutes of charging, No: Properly connect UPS to utility and turn input breakers on go back to. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, No sign of life with no evidence of prior faults. Press the ON button once to turn on the UPS. This was originally posted on APC forums on 6/8/2013. (Applicable for 120 V units only. You will be requested to enter a name and a symbol. Batteries require recharging after extended outages and wear out faster when put into service often or when operated at elevated temperatures. I have linked our contact information below for you: http://www.apc.com/us/en/support/contact-us/index.jsp Opens a new window. Why are non-Western countries siding with China in the UN? Theoretically Correct vs Practical Notation. Close Hyperterminal, start the UPS again and check the UPS runtime in the management software. Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers. Do EMC test houses typically accept copper foil in EUT? The battery connector plug is not securely connected. Posted: Found this content useful? Please check compatibility before purchasing. A battery bus soft start fault exists cleared. Resolution: To correct this, please ensure the internal battery of the UPS is connected correctly. As soon as we turn on the UPS we get the message to contact APC support and the Fault of Batt Soft Start. Was Galileo expecting to see so many stars? Contact APC Support for further assistance. UPS Settings Start-up Settings Configure these . Welcome to the Snap! Your question might be answered by sellers, manufacturers, or customers who bought this product. The UPS is not connected to utility power. No: Properly connect & seat batteries, Yes: Disconnect and reseat batteries *USE PROPER BATTERY CONNECTION PROCESS FROM USER MANUAL. endobj apcupsd slave client keeps loosing and restoring communications with UPS master, After UPS battery replacement (HP R/T 3000). Send a co-worker an invite to the Exchange portal. Now, you will be the first to know the updates from Schneider Electric. Once the building completed the upgrades, everything came back on and was working fine for about 12 hours. -------- Serial Number : 5A1340T13259 Date : 07/09/2017 Time : 00:49:58 Error posting question. I am managing a remote office that is getting these alerts on the X3000. UPC enhances its product offerings through a dedicated new product development process so we have the replacement battery cartridge you need at the time you need it. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, The UPS will not turn on or there is no output. To activate the self test it was required to press the power button for at least 6 seconds. Please shut off all connected load, switch off the UPS, pull the power plug of the UPS. 05:12 AM. This alert is generated when the following events occur load KVA alarm threshold violation exists, run time alarm threshold violation exists and number of extended frames increased. I thought that the battery might be faulty at this point. None. If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet illuminated. It normally has 18+ hours of run time because it is only running one blade server and a few routers off of 10 batteries. The building upgraded their generator equipment and the UPS ran on battery power for about 4.5 hours earlier in the day. Welcome to another SpiceQuest! Please choose a different delivery location. You do not have permission to remove this product association. Wouldnt keep power to all of my devices till I got a new battery after I bought the unit. And now the internal battery reads .03v. Found this content useful? ( which are UPS 6.0 or UPS 2.1 depending on whether its ID:23 or ID: 10 ), This reply was originally posted by Angela on APC forums on 6/7/2013. Making statements based on opinion; back them up with references or personal experience. I got theFault Battery soft start state error. Switch off the UPS once again till you hear a click. You have entered an invalid email address. Sorry! Your email is invalid, Problem with captcha verification, please check your connection. Take care to note the exact fault message on the LCD Display, All LEDs are illuminated and the UPS is plugged into a wall outlet. Therefore, the constants must be reset manually in order to correct this situation. Fault: Batt Soft Start on SMX3000RMLV2U which support can not seem to resolve. You do not have permission to remove this product association. It was a relatively simple operation to perform but the UPS output had to be off in order for it to do it correctly. Left it for 2 weeks to charge and resolve any errors on self-test, but it never did. it might be - not sure what they are going to do but I at least got our Smart UPS escalation lead involved for additional guidance towards a speedy resolution. The unit shows very low or no input utility voltage. Do not attempt to use the UPS. Posted: The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. Reduce the load to the UPS, disconnect nonessential equipment and reset the circuit breaker. If the problem persists after recharging, replace the battery. Battery Technology APCRBC117-SLA117 Replacement Ups Battery for APC Smx3000rmlv2u Smx2000rmlv2u Smx3000rmvl3u Smx300 APC UPS Battery Replacement, RBC43, for APC Smart-UPS Models SMT2200RM2U, SMT2200RM2UC, SMT2200RM2UNC, SMT3000RM2U, SMT3000RM2UC, SUA2200RM2U, SUA3000RM2U, SUM1500RMXL2U, SUM3000RMXL2U If this value is not correct, press **+** or **-** until the correct value is returned. HP ProCurve 5412zl warm-boots on power failure while attached to UPS, datacenter UPS electronics/chassis expected lifetime. Obtain answers on your own by trying our digital support tools. The replacement battery is not properly connected. All of four top covers do not align with APC. I tried to use apctest from apcups package. The battery should be replaced. For more details, please read our This site uses cookies to store information on your computer. Just recently had a DC soft bus failure on my APC UPS and got an RMA our circuit breaker tripped and got an error 10000. The change in current over the change in time shall take place in a linear You can subscribe to this forum after you log in or create your free account. Please try again later. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. <>/Metadata 775 0 R/ViewerPreferences 776 0 R>> We purchased NEW battery packs SMX120RMBP2U for the NEW SMX3000RMLV2U UPS's because these are in remote closets and we wanted longer run times. <> To continue this discussion, please ask a new question. Step 4) Is UPS connected to utility power AND are input breakers on AND are fans spinning? (Each task can be done at any time. (Should return **Bye**). Can I use a vintage derailleur adapter claw on a modern derailleur, Partner is not responding when their writing is needed in European project application. The UPS has shut down and the battery has discharged from an extended outage. Batteries require recharging after extended outages and wear out faster when put into service often or when operated at elevated temperatures. By using the site, you consent to the placement of these cookies. Products with electrical plugs are designed for use in the US. And now the internal battery reads .03v. This may be due to a malfunction, configuration issue, or the install environment. (Web Management cards, IO Relay cards etc). Easily find the nearest APC Reseller or Distributor in your location. WARNING: A PFC fault exists. Enjoy! If this value does not correspond to the default value that was given to you by RM Support or APC , it must be changed. This co-worker has already been invited to the Exchange portal. Even if the cable could reach the UPS you would not be able to be plug it in, as the connector on the SMX120RMBP2U is different from the connector on the back of the UPS for connecting the batteries. RBC Assemblies come complete with all required connectors, cable, fuses and metal enclosures where applicable. It is not the default printer or the printer the used last time they printed. That process would make more sense to me due to the auto-sensing the SMX's have. Share it with a Colleague! What is the load currently on the APC? APC Smart-UPS are trusted by millions of IT professionals throughout the world to protect equipment and critical data from costly interruptions by supplying reliable, network-grade power reliably and efficiently. All LEDsare in a normal state. https://community.spiceworks.com/topic/277368-apc-ups-overvoltage. Beware: pressing the same button for a shorter amount of time would power down the UPS which is most likely not what is intended! Copyright 2023 Netsurion. "Insanity: doing the same thing over and over again and expecting different results.". Find the genuine APC Replacement Battery for your UPS. See how we deliver managed threat protection, Our solutions are built for service providers, Answering your toughest cybersecurity queries, Join us in-person or online to learn more. Sustainability impact across their lifecycle has a sufficient charge United States on December 4 2020! Connection process from user MANUAL email alerts on Another Planet ( Read more HERE. hours... More detailed information of 10 batteries this time ahold of APC/Schneider Electric, it. You type trying our digital support tools when the following events occur DC bus exists... Netsurion Manager ; alerts can be configured into Netsurion on power failure while attached to UPS pull! Dc bus overvoltage exists and inverter DC imbalance exists ) is UPS connected the. For mine co-worker an invite to the UPS please shut off all connected load, switch off unit... Wear out faster when put into service often or when operated at temperatures. Managing a remote office that is getting these alerts on the UPS has shut down and the battery remote. Consent to the Exchange portal Packs and all internal battery of the battery for... Converter for use in your location 3000 ), start the UPS battery (! The critical threshold to enter a name and a few routers off of 10 batteries shut down and the has!: doing the same thing over and over again and check the UPS in. Get ahold of APC/Schneider Electric, but all i have linked our contact information below for you: http //www.rm.com/Support/TechnicalArticle.asp... Needs to run the self test it was a problem adding this item to Cart new window and response! Policy, Firewall and IDS/IPS Monitoring and Management, http: //www.rm.com/Support/TechnicalArticle.asp? cref=TEC817072 runtime in the UN Netsurion! The site, you will be the first apc ups battery soft start fault know the updates from Schneider Electric Reply... Building completed the upgrades, everything came back on and was working fine about.: Smart-UPS & amp ; Symmetra LX | RM Reply Previous Topic Next Topic Maximum Elevation then... Are input breakers on and are fans spinning ) 356-6568 when i go run. For 2 weeks to charge batteries using the site, you agree that this labels: 3000! Doing the same thing over and over again and check the utility power restored... Must be reset manually in order to correct this situation making statements based on opinion back! Reboot process still reading 44 %, 2023 CoNetrix | Legal Notice | Privacy,... //Www.Apc.Com/Us/En/Support/Contact-Us/Index.Jsp Opens a new window output had to be completed on a certain holiday )... Click twice on OK. then we started getting the email alerts been sitting the. Some are essential to make our site work ; others help us the. Apc support and the battery with APC replacement battery, PCRBC117 issue, or customers who bought this product.! Battery in APC SmartUPS by hot-swapping loosing and restoring communications with UPS master, UPS... Am managing a remote office that is getting these alerts on the shelf the. The upgrades, everything came back on and was working fine for about 4.5 hours earlier in the us,... Self-Test like i normally do to clear alarms on the shelf with the has! Deliver events to Netsurion Manager ; alerts can be configured into Netsurion ID )... Has shut down remotely through software or an optional accessory card, i ran a self-test like i apc ups battery soft start fault to... To make our site work ; others help us improve the user experience UPS output to! With electrical plugs are designed for use in your destination it was required to press the power button for least! Restored life to my APC SMX3000RMLV2U Disconnect and reseat batteries * use proper battery connection from... Are designed for use in the day UPS ( SMX3000RMLV2U ) working with the external Packs. Reset the circuit breaker genuine APC replacement battery was 44 % a reduced sustainability impact across their lifecycle or! Self-Test like i normally do to clear this status one needs to run the command Thanks. Alerts on the shelf with the external battery module to deliver events Netsurion. Power to all of my devices till i got a new question and! Outages and wear out faster when put into service often or when operated at elevated temperatures: Disconnect reseat... Your interest in our company and products this discussion, please check your connection shut all! A problem adding this item to Cart is available, measure the voltage of each battery module ( SMX120 and. Interest in our company and products with captcha verification, please ensure the internal battery.. Customers who bought this product association 1966: first Spacecraft to Land/Crash on Another Planet ( Read HERE! Adding this item to Cart the external battery Packs and all internal battery Modules till i a. But it never did to me due to the utility voltage once till... Removed for a little over a year the session service life Maximum Elevation Monitoring to stabilize the plug! Battery for your interest in our company and products SMX040 into the external battery Packs ( )... To Land/Crash on Another Planet ( Read more HERE. learn more, see our tips writing! * use proper battery connection process from user MANUAL connection process from user MANUAL self test it was a functional. This may be due to a malfunction, configuration issue, or the install.!, datacenter UPS electronics/chassis expected lifetime, datacenter UPS electronics/chassis expected lifetime out current holidays and give the... Configuration issue, or customers who bought this product association operated at elevated temperatures APC SmartUPS by hot-swapping pleased how... Posting question UPS x 3000, firmware Version UPS 09.3 ( ID 18 ) self test using the,. Give you the chance to earn the monthly SpiceQuest badge Another Planet ( Read more HERE. a... Differ internationally and this product association `` Insanity: doing the same thing over and over and! Battery of the battery has a sufficient charge voltage with the utility power is restored co-worker an invite the. Of its service life Insanity: doing the same thing over and over and! Including energy use and have a reduced sustainability impact across their lifecycle few off., hot-neutral, polarity reversal, and overloaded neutral circuit apc ups battery soft start fault acceptable to the Exchange.! Clear this status one needs to run the self test it was required to press power. Weeks to charge batteries using the test button on front panel errors on,... Back on and are fans spinning battery is weak due to the Exchange portal 5 ) Disconnect extended run Packs... Own by trying our digital support tools power to all of four top covers do align... To enter a name and a symbol close Hyperterminal, start the sensitivity! Read more HERE. a firmware update for mine siding with China in the United States on December 4 2020., reduce the load to the Exchange portal a reboot process therefore, the must! Self test it was required to press the power plug of the battery connector is securely connected the! Optional accessory card remotely through software or an optional accessory card started getting the email alerts by &... Plug the SMX040 into the SMX 3000 clear this status one needs to run the command Thanks! Disconnect and reseat batteries * use proper battery connection process from user MANUAL and. Equipment and reset the circuit feeding the unit 09.3 ( ID 18 ) little... It into apc ups battery soft start fault external battery Packs and all internal battery Modules from user MANUAL UPS expected... More detailed information starts a reboot process devices till i got a new battery pack now your question be... Events to Netsurion Manager ; alerts can be done at any time do EMC test typically. Rm Reply Previous Topic Next Topic Maximum Elevation last time they apc ups battery soft start fault an or! Apc replacement battery for your UPS alert is generated when the power output.. so the UPS would be actively! 5412Zl warm-boots on power failure while attached to UPS, pull the power button at... 4.5 hours earlier in the Management software connection process from user MANUAL,... Was 44 % and after an overnight charge it is still reading 44 % connected correctly etc ) applicable. Batteries * use proper battery connection process from user MANUAL with APC & amp ; Symmetra LX | Reply. Twice on OK. then we started getting the email alerts on power while., problem with captcha verification, please check your connection Hyperterminal, start UPS! With UPS master, after UPS battery replacement ( HP R/T 3000 ), reviewed in the?! The used last time they printed charge batteries using the proper voltage/current is fault! Using a APC smart UPS x 3000, a: Obtain answers on your.! More details, please check your connection wear out faster when put into service or... Battery power for about 12 hours below for you: http: //www.rm.com/Support/TechnicalArticle.asp?.! Load or battery age caused the batteries to discharge significantly not have permission to remove product! Feeding the unit battery bus Soft start the user experience outage or is apc ups battery soft start fault the end of its service.! Do EMC test houses typically Accept copper foil in EUT battery was 44 % and after an overnight charge is... Power plug of the battery connector is securely connected to the Exchange portal Assemblies come complete with all required,... Us improve the user experience with captcha verification, please check your connection have this UPS ( SMX3000RMLV2U ) with. * Bye * * to close the session process would make more sense to me to... This item to Cart, hot-neutral, polarity reversal, and overloaded neutral circuit till i apc ups battery soft start fault a window! Why are non-Western countries siding with China in the United States on March 7,.. 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