. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Dear Ron H,Five years of shared joy have made you come back to us every year. So youll be able to leave your 5 year old, but not your 3 year old. Kitchen staff was superb! Do you get a pager or phone or something incase they want their parents? There is a section upstairs for kids 7 years and under that can be left there unattended. Weve heard the steakhouse is harder to get in. I forget what this dish is called. We were pleased with how attentive and accommodating the restaurants are to food allergies. Its not cheap, but you get a lot for your money. On the second floor of the Playroom is a Kids Club where younger kids can be left so the parents can have some free time. The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. They are all in the same section of the resort. Thats a lot of squid! Below are a few of the dishes we sampled at Jade Restaurant. Great review so useful, especially the part about allergies! We are going back feb 2021. Is the Grand at Moon Palace Family Friendly? Moon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. Studios CAN sleep 4 people but not comfortable when 2 are adults & 2 are teenagers. Most vacationers choose the all-inclusive option because alcoholic drinks are included. There are several buildings on the property. There is a kids area thats unparented for older kids. I would suggest you speak to Palace Resorts about Diamond Status. Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. The Moon Palace consists of three resorts (sections): Sunrise, Nizuc, and the Grand. Thanks for stopping by, HJ! . Succulent roasted duck served on a root vegetable mash. Hummus, kalamata olives and warm pita bread. While The Grand is an upscale luxury resort, it is very welcoming to families. AMAZING RESORT. We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. I was wondering if there was a variety store at the resort for things you might forget. Hi, thank you for your review. You will live in bathing suits and coverups for the most part! The staff is amazing and helpful. Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. Sunrise and Nizuc are fabulous too! To make reservations, dial 0 on your phone. There is a map online of which trolley can take you where. Loved this thread and feel really good about it. . I really want to stay at the grande but feel Ill be giving up our beach views from our room. Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. We actually have another 10+ photos of desserts that had to be cut from this post. . This area is out by the pools. Im glad you found the post helpful. One night, Connor wanted chicken nuggets. Unique day club area looked awesome but we didnt use it because we have kids. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Do you know what is included with that? We are loyal to Palace Resorts and strive for continuous improvement in everything we do. It makes your evening romantic, harmonious and with a very positive vibe. Breakfast flatbread with eggs, bacon and spinach. TheGrand_GM, Gerente at Moon Palace The Grand - Cancun, responded to this review. It caters to the luxury family segment that wants an all-inclusive resortthat can be enjoyed by both adults and children. When the Diamond Elites eat? Together with our quality standards, we will always exceed your expectations. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. Braydon LOVES the giant jacuzzi. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Thank you for giving us the opportunity to host you and we hope that in the future we will have a chance to welcome you back. The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. Hi anyone booking should check what events are going on. So YES bring as many small bills as you can find. We had to find small bills often and the front desk was not able to help. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. We stayed in a Garden View Suite on the 3rd Floor. For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? We could eat this all day long. You will find a variety of arcade games of varying difficulty our 4 year old found games he could play. Who can I contact? with our boys! You can make reservations, check the daily list of events, along with other things. The bathroom is quite big and it has a large shower with a bench. Daily cleaning is not consistent - if you require room cleaning for the day, make sure you press the button by the door to indicate maid service desired. Ha ha. We found that each pool offers a different vibe, so your bound to find one that works for you. I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. Sunrise, Nizuc and Grand. Several friends are coming with children, looks like the perfect resort for them and those of us without. You can also order a wide variety of hand-crafted pizza that are cooked to perfection in its wood burning oven. We continue to be impressed by the variety of food options available under the all-inclusive package. Thanks again! You wont even have to leave the resort if you dont want to lots to do. They truly deserve it. Our oldest son, Braydon, gave it a try and had a blast. Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. My best friend and our spouses and 4 children. We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. Is it the one between the Olympic pool and the half moon pool? We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. And I would bring a smaller packable stroller, in case you want to take the shuttle around. For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. It doesnt work the same if you are staying at the other resorts. We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. Totally wonderful. We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. The shows were so so (compared to cruise shows) tho. The lounge offers arcade and console video games, carnival games, Internet access, TVs, and a menu of tasty treats, including like ice cream and cupcakes. Please see our partners for more details. The table is even lower to the ground so kids can serve themselves. We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. A stellar all-inclusive package covers food and top . Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). We found the resort big but walkable and rarely took trolleys except if one was right there and had seats. Hi. They tell to use sister resort called beach palace if you want to to go beach. The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. When you first enter your room you have to put the card in the slot by the door to get the lights to work. Had a fabulous time and could have stayed longer. Im glad that youve found the review helpful. Thanks for your comment, Cathy. Can they stay at the kids club alone while we go out to a formal dinner? The ocean views are amazing. Its one of the reasons we like them, too! Do you think the Grand is worth the extra money? The accommodations are beautiful and spacious, the water park and spa are out-of-this-world, and the restaurants serve delectable dishes in gorgeous settings. Taxes and fees that are shown are estimates only. Its actually a lot fun to dine at a restaurant where you can order anything and everything from the menu and its all included. We did visit the kids pool at sunrise and it was fun. Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? Just ignore them and continue walking until you get outdoor. I attend the Grateful Dead one but I know Phish and other bands are booked there. Be sure to check the brochure as not all services are resort credit eligible (ie. Worst of all, at this epic per-night fee on our first . We didnt book ahead of time and we didnt have any problems getting in. Wow! We had a blast. It was acceptable but it was rather bland and lacked variety we are used to at the main buffet restaurant at other resorts. I hope this helps. Thanks for your review. The Grand at Moon Palace Cancun has a high standard for wines, beers and spirits. And that's just The Grand property . Its really easy to travel between the resorts. Wifi requires no password. The extensive list of appetizers made it far too hard to choose so we ordered everything! The elegant Lobby Bar chandelier is a work of art. From what we remember, we think the pools closed around 9-10pm. The Grill was suggested by one of the wait staff and we were not disappointed. Great review! The property features "The Playroom," a fun and interactive kids club. The Grand offers so much that you might not want to leave the resort. I asked one of the workers there and they said something about safety. There are pictures of it above (it has small waterslides). We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. Yes! Erin, Hi. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. If you have a sweet tooth, the desserts at The Grand will blow your mind. Relaxation pool wasnt heated but quieter and warm enough on hot days. We are heading back there again in the new year, I know my 5 yr old daughter would definitely love having a robe to wear in the hotel room. Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. What view is better, to garden or resort? When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. If the waterslides are open, your daughters will love it. Can you tell me something about the television channels or access to Hulu TV or something similar? Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Also, any advice on making specific room requests would be great. As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. To be honest, we didnt notice. For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? We started our meal with a lovely Mediterranean salad and artisan bread. We didnt hold back. I think they just asked us, so I dont think youll have a problem with your younger daughter. Glad you found it useful! Atmosphere also beautiful, relaxing, and elegant. We tipped at the a la carte restaurants. Not a bad spread! Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. Seafood options at the poolside buffet. We did not spend time at the adult pool (because we had our boys with us). We really liked the one by Cuzco restaurant closer to the ocean. Just behind the kids water playground, underneath the giant water slides, is a bike riding course. We thank you for your support. Will cost you $8 using resort credits, includes socks and shoes for all parties for 1 hour lane rental. thanks for your review. One of the buildings illuminated at night. Might sound stupid but I cant seem to figure it out. Thanks With the waterslides and everything, we think you should book the Grand. We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. We stayed and watched in awe His name was Gabino Martinez. The Grand has kicked it up a few notches in terms of luxury and mind blowing family friendly amenities. Were told the resort has a pillow menu if you dont like the pillows provided. Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. Cam, This is the kids pool at the Sunrise Moon Palace. Restaurants - JC Steakhouse, LeChateau (French - adults only), Cielito Lindo (Mexican), Cusco (Peruvian) take reservations for dinner, the rest are first come first served. Room service is available and the full menu can be found on your tv by pressing the portal button. The other one is called the Playroom. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. Its the modern version of the do not disturb door hanger that were all familiar with. Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. Resort credits are optional to use and you dont have to go on the sales tour to access them). Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. Just looking at all your pictures of the amazing food. When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Since the chicken nuggets are cooked, he can eat them (theres often dairy in the breaded coating). Thanks for taking the time!! You will enjoy your stay. They seemed to be very careful, and we didnt have any issues. The poolside service was very nice, too. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. We felt safe, pampered and entertained throughout our visit. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. . At the time of our visit in February 2018, this all-inclusive resort had been open less than one year. We love Peruvian food but its not easy to find, especially at an all-inclusive resort. We did spend a few evenings walking on the beach and it was fine. You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. 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I cant seem to figure it out be sure to check the brochure as not services. Of art for continuous improvement in everything we do cool yourself in of... Truthfully thought the Grand offers so much that you might not want to lots to do the luxury family that. Food so we ordered everything small bills as you can order anything and everything, we think you should the! Time just in case you want to take the shuttle around really liked the one Cuzco... Will live in bathing suits and coverups for the tips for the grand at moon palace part Aldo and Magaly who be!, Gerente at Moon Palace Cancun boasts savory dining options, top-shelf,!
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tips for the grand at moon palace