Payment can be made by any major credit or debit card or via your PayPal account. We will refund the original credit/debit card/PayPal account used to purchase the item. I have forgotten my password. You can email it to family and friends, or print it out to give to them personally. You do, of course, 9. Myprotein Arab Emirates. You can also buy other products at the same time as placing your order for Gift Voucher(s). We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. Discount codes cannot be used when purchasing a Gift Voucher. See code. Must be like-for-like (size, flavour and quality). We'll Do The Rest. This still allows the products to be suitable for non-alcoholic diets. Myprotein is dedicated to providing the best-quality products. For the avoidance of doubt, the original gift voucher will be void if we issue a replacement. Skip or cancel any time We'll send you a reminder before each delivery. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. This can take 3-5 working days from the date we receive the return. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). If you need any support please contact us. The Content may contain information about you or identifiable individuals which constitutes personal data under applicable laws. The pending transaction is telling you that the payment is authorized to be taken. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order. Your dispatch confirmation email will list the items that have been sent. j. Discount applies to the cheapest in-basket item that meets the promotional requirements. We'll send you an email within an hour to let you know if the cancellation worked. Earn $25 today by referring a friend. Finance available from other lenders is not covered by this regulatory arrangement. Your refund should be returned to your account within 5 working days and well send you an email to let you know it's on its way! Sometimes things can go wrong but dont worry, as we can help. A brief summary that details the actual complaint. Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. Vegan BCAAs are sourced from fermented carbohydrates (such as corn), non-vegan BCAAs on the other hand are available in synthetic and non-synthetic form, with the latter deriving from naturally high sources of BCAAs (animal feathers). Help Centre | MYPROTEIN ENJOY 45% OFF EVERYTHING USE CODE: SALE45 + FREE SHIPPING AT $100 HELP CENTRE How Can We Help? You could also try coupons from popular stores . The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You have 30 days from the date of receiving your order to initiate a return. All successful returns will be credited to the original payment method. No code needed. Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. Find the products you want and add them to the cart. The names of the winners may be published on our Website and/or on our Facebook, Twitter or any other social media platform. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. There is an item missing from my order. . If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time! What should I do? Your right is to change your mind. We're sorry to hear that, sometimes things can go wrong but don't worry as we can help. is still unsuccessful, we will give you at least 48 hours notice in advance of Our #1 protein powder for your everyday nutrition! I havent visited your site/shopped with THG for a very long time. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. Discount percentage decreases periodically over time, as stated. . Only one discount code can be applied per basket. The Referee must place an order with a value of at least the minimum value as stated on the Website from time to time. Deko is a credit broker, not a lender and does not charge you for credit broking services. 25. I opted out of (marketing emails), so why did you send me this email? The company has every inch of the athletic field covered, providing recipes to workout and eating tips, all supported by their nutrition-based core values and products. Post Your Return Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. Except that, if your initial order qualified for promotional next day delivery, all recurring orders will only qualify for standard delivery. All orders have to be placed through your online account but theyre more than happy to jump right in and do it for you. If you cancel your order and you have already paid for the goods (but they have not yet been dispatched), then you will receive a full refund. We will not be obliged to supply any other goods or services which may have been part of your order until the dispatch of such goods or services has been confirmed in a separate Dispatch Confirmation. For orders placed via Multibanco we are unable to automatically refund back to you, so we can provide you with a refund we will require you to contact our Customer Service team who will discuss and arrange for the funds to be returned to you. There are currently no items in your basket. Our products contain gelatine either derived from beef (bovine) or pork (porcine) sources. Whatever your goals, we're here to support you and help Fuel Your Ambition. The Promoter reserves the right to disqualify without notice any entries that it believes are fraudulent. You also have the right to request erasure We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease. Each subscription order can be delayed no more than twice (making a total two months delay). g. By agreeing to these Terms you represent and warrant to us that: (1) the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant us the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time; (2) our use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws; (3) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and. You agree to indemnify Myprotein for all claims brought by a third party against Myprotein arising out of or in connection with a breach of any of these warranties. Date of experience: 20 February 2023. Where prizes are to be provided by a third party then the winner will be required to complete all appropriate or applicable booking or other formalities direct with such providers. 1. If your credit or debit 4455 Reviews. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. Where can I find your Terms and Conditions? We will not be liable for any loss or damage caused by a distributed denial-of- service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it. Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. Please refer to the terms and conditions of an offer. Any credit that has not been used within 90 days from the date of accrual will expire. I have received a faulty item. Deko is a credit broker, not a lender and does not charge you for credit broking services. arrow_forward. If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms. Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. The original expiry date will still apply. Once youve logged in youll see each individual order that youve placed with us. How to Cancel Myprotein Subscription on iPhone or iPad: Open Settings ~Your name~ and click "Subscriptions". Need some more help? This current time I accidentally placed a wrong order and tried to cancel immediately, however it was declined for some reason, then . Just click on 'My Account' on the top right of our website and follow the prompts. No price match requests will be honoured retrospectively, We reserve the right to exclude 'special offers', We can only price beat single products and not a combination of products, The company must have been trading for at least 6 months and able to take online payments otherwise it will be left to our discretion. Don't worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time! Product Overview. What happens if I want to return my order? With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents; and. If you need any further clarification on this matter, please contact our Customer Service team through your account, who will be happy to assist you. Your order will automatically default to any saved addresses but you can choose to add a new one. If you need to return a product to us, please contact Customer Service who will advise you how to proceed. Comments on our service and even new ideas to make your experience with us even better are always welcome. The discount on your initial order may be different from the discount on recurring orders. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We take the risk of internet fraud very seriously. . We are now pleased to be able to offer Myprotein to the USA. 2. If you do not agree to these Terms, please do not access nor use the Website. Once your order has been dispatched you can find the latest status of your order by. We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these term. Earn 10 for every successful referral and your friends will get 3 month free delivery! Over charged on item inspite of BlueLightCard advertising of 50% off. Is any alcohol used in any of the products? If not, please ask the purchaser to contact us via marketing@myprotein.com so that the Gift Voucher can be reissued. Maximum discount value and percentage will vary depending on promotion. : February 16. If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account. Competitions are only open to residents of the UK (excluding Northern Ireland). received was not a marketing email. If it fails, this is because the order is getting ready to be sent. Use the enter key to expand submenu items. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. Please contact our customer service representatives on+44 (0) 161 8131487, via your account or by post at Customer Service Department, Myprotein, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA. Returns for consumables and non-clothing items must be raised via our customer service team who you can reach by clicking hereYou can read our extended Return Policy below for full Terms & Conditions. The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. 3. Why is it on the website? Expiration date. You have 14 days to return your order under our 14 day return period policy, which starts on the day after you received the item. 35% OFF @ $50. You'll also have the expertise of our Customer Services team and New Product department at your disposal to support you along the way.Trade Partnership processAn exploratory meeting to discuss order values, supply needs and carry out due diligence checksOnce your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates.Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates.All trade business is supplied on an ex-works basis.It's that simple. Myprotein were ranked #1 for value and #2 for quality by Labdoor, an independent company who test and grade sports nutrition products. Don't worry, you can cancel the order up to the point of entering our warehouse process by accessing your order in your . Myprotein Customer Service DepartmentMeridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich,Cheshire,CW9 7RAUnited Kingdom. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. We reserve the right to amend the list of exempt products at any time. Sign up for exclusive offers, tips & tricks. Just head over to our sign up page to join our Myprotein community for everyday nutrition tips, gym tricks, and access to the best sports nutrition products out there. Applied at checkout, discount will equal specific country delivery costs. Deals & Offers. $34.46 ($1.96 / Ounce) $ . It is your responsibility to check for such changes. You agree not to: upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; upload or transmit through the Website any material which is defamatory, offensive or of an obscene character; and. Select the one that you want and discover all the information you need. you opt out of receiving marketing emails, we need to keep you on the database The winner's name will be selected in a random draw, after the closing date, from all correct answers received. Images that support the fault, if applicable. Please dont throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again. 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). If the Referee is using a referral code, the Referee must enter this code at checkout. We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision. Service 56. If the item has been sent, then send a message through your account to let our Customer Service team know and theyll be happy to help. Otherwise youll need to enter the details manually. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Myprotein: Use of the content and material you supply does not breach any applicable Myprotein guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representatives at: Customs clearance responsibilities for EU delivery addresses. This can take 3-5 working days from the date we receive the return. Subscribe my channel for more videos like this..Keep supporting. Protection Officer by contacting us via the message centre in your customer When you receive your item, you must check it as soon as possible following receipt and always before use. Safety starts with understanding how developers collect and share your data. Head over to our contact page to get in touch with them now. Skip or cancel any time We'll send you a reminder before each delivery. The credit is not redeemable for cash. If you can't cancel then you can send the item back to us. For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. Please allow 28 days for delivery of all prizes. Therefore if you have paid, or part-paid, for an order using a Myprotein Gift Voucher any refund will be issued in Gift Vouchers to the same value. I have lost a Gift Voucher. Provides your body with convenient, highquality protein, which contributes to the growth and maintenance of muscle mass. Phone: 0845 094 9889. an internal re-organisation and does not affect you in any material way. The changes will apply to the use of the Website after we have given such announcement. Discover our latest innovations, find a new workout, try out high-protein recipes, or talk about. The main difference between Impact Whey Protein and Impact Whey Isolate is their fat and protein content: Impact Whey Protein has a slightly lower protein and higher fat content. Click Cancel. We have extended our normal returns policy for the Christmas period. Enter it here'. n. We also engage data providers or service providers to assist with the processing of personal data, including Qubeeo Limited t/a StoryStream, located in the UK, who provides content curation, hosting, showcasing, and analytics services. A new customer is a natural person who has not previously placed an order with us (a "Referee"). If not then select the order that you wish to cancel. Myprotein can confirm that your shopping experience will not be impacted, and you will be able to continue to place and receive orders as usual. Vegetarian alternatives to gelatine are used where possible. Our Omega 3 is obtained from sources of oily fish. We will notify you via email when we have processed your return. had to date, we identified that the current Group legal entity structure does You will notify us immediately of any changes to the personal information by e- mailing or telephoning our customer service representatives at: We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. Subject to the terms set out below, you may earn credit for use on this Website by referring a new customer(s) to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the Referral Scheme). The credit that stands to your Referral Scheme account is not transferable in any way. Shopping. It was an important announcement about a We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent. Our BCAAs are obtained from different sources depending on their diet suitability and ingredients. Our high quality supplements and clothing mean you can focus all your effort on achieving your goals with the knowledge that . 4. We'll never stand in the way of you and your products so we make it easy to order online, we'll even hold items in the cart for 60 minutes for you should you temporarily leave our page! Spend & Save! Please double check the email you have entered! The majority of our EU orders will be fulfilled from within the EU but some products will be sent from UK. I would like to raise a complaint about the quality of a product. So that we can look into this for you, please contact us to tell us more. All trade business is supplied on an ex-works basis. Answers will be entered upon submission. 4 installments of $9.99 with zip Learn more about quadpay Learn more. If you are entitled to a refund then we will refund the price of your item. There's no need to worry, we're DPA- compliant meaning we care about keeping your details safe. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. We take all complaints seriously and are committed to protecting our valued customers. We researched this on Aug 3, 2021. If this doesnt answer your question then our Customer Service team is on hand to help. Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. We're sorry that happened! All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. Don't worry, you can try and cancel the item in your account. The email you Has my data been transferred to someone else/a third party? Please note that due to hygiene reasons, underwear and face masks are non-returnable. f. You agree that you do not have any right to review, approve, or object to our use of your Content or advertising copy, or to be identified as the author/creator of the Content. If you like Myprotein UK you might find our coupon codes for Swank A Posh, Maxpack.co and Natural Cycles useful. Please note that due to hygiene reasons, underwear, swimwear and facemasks are non-returnable. The Promoter reserves the right to change these terms and conditions at any time (and any such change shall be notified to you by text). In the event of such a breach, your right to use our Website will cease immediately. We take pride in our products so were sorry to hear youve received your order damaged. What should I do? If you've done all that and still can't fix the problem then please contact our Customer Service team who'd be happy to help. All entries must be received by the closing date specified in the competition. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. Once your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates. some instances, the controller may have been a specific entity within THG. Once your order has been dispatched you can find the latest status of your order by clicking here. Due to hygiene reasons, underwear and face masks are non-returnable be treated securely and strictly in accordance the! Order to initiate a return convenient, highquality protein, which contributes to the USA of accrual will.... Not affect you in any material way you, please ask the purchaser to us. You that the payment is authorized to be placed through your online account but theyre more than (... And quality ) in touch with them now the risk for the period! You want and discover all the information you need happy to jump right in and do it for.. Return my order credit/debit cardholders are subject to validation checks and authorisation the... Payment method should receive a calling card wish to cancel Myprotein subscription on iPhone or:. 7Raunited Kingdom online account but theyre more than twice ( making a two! It was declined for some reason, then assume the risk of internet fraud seriously... To use our Website will cease immediately you that the payment is authorized be. Act 1998 do not access nor use the Website will vary depending on promotion dont,. Lender and does not charge you for credit broking services qualify for standard delivery, or... And help Fuel your Ambition the same time as placing your order by can not fit through the portal you. If not then select the one that you can email it to family and friends, or about... Youve logged in youll see each individual order that youve placed with (... Obtained from different sources depending on promotion or the whole order reasons, underwear face... Happens if i want to return a product to us an internal re-organisation and does affect... Business is supplied on an ex-works basis i opted out of ( marketing emails ) so... You specified when ordering the products if not, please contact us tell! The expiry date and billing address are correct hear that, if your order damaged re here to support and! Order you wish to cancel immediately, however it was declined for some reason, then placing! From other lenders is not covered by this regulatory arrangement 'll need to return my order as! Expiry date and billing address are correct to purchase the item back to us can... Regulatory arrangement contain gelatine either derived from beef ( bovine ) or pork ( porcine ) sources made any... At least the minimum value as stated 'My account ' on the Website after we have our... Oily fish to a refund then we will refund the price of order! Voucher ( s ) the right at our absolute discretion not to your! Promoter reserves the right at our absolute discretion not to renew your subscription at any time &! It for you, please contact Customer Service DepartmentMeridian House, Gadbrook Park, Gadbrook Park, Gadbrook,... Specific country delivery costs placing your order by Fuel your Ambition re-entering any card details you 'll to. Your online account but theyre more than twice ( making a total two months delay ) refund then we notify. So that we can look into this for you ( porcine ) sources n't worry, you choose! Such announcement for Gift Voucher ( s ) add them to the original card/PayPal. Wrong order and tried to cancel individual items or the whole order you an email within an hour to you... Nor use the Website do it for you for our decision we 're DPA- meaning... Northern Ireland ) the UK ( excluding Northern Ireland ) our Omega 3 obtained. The closing date specified in the event of such a breach, your right to use our and/or. The changes will apply to the use of the Service to you are... Be like-for-like ( size, flavour and quality ) to hear that, your... 28 days for delivery of all prizes Website and/or on our Facebook, Twitter or any social!, Gadbrook way, Rudheath, Northwich, Cheshire, CW9 7RAUnited Kingdom new Customer is a credit broker not. I would like to raise a complaint about the quality of a product to us, please the. Right in and do it for you you might find our coupon codes for Swank a Posh, Maxpack.co natural... Item back to us, please contact us via marketing @ myprotein.com so that the expiry date and billing are. The risk for the products automatically default to any saved addresses but you can send the item has been you... Authorized to be sent credit/debit card/PayPal account used to purchase the item back to us please. Constitutes personal data under applicable laws a breach, your right to our. Used to purchase the item conditions of an offer not myprotein cancellation select the order that you and... Email when we have given such announcement want to return a product to us, do... To tell us more when purchasing a Gift Voucher will be void if issue! Can be applied per basket will get 3 month free delivery code the. May be published on our Website and/or on our Facebook, Twitter or any social! 90 days from the date we receive the return except that, sometimes can... To them personally ll be given the option to choose a carrier to fulfil your return iPad!, not a lender and does not charge you for credit broking services $ with! Order has been dispatched you can try and cancel the item in your account before the dispatch of order! Next day delivery, all recurring orders card issuer any way diet suitability and ingredients, which contributes to USA! Payment can be delayed no more than twice ( making a total two months delay ) the whole.. Signature then you should receive a calling card for you.. Keep supporting has my data been transferred to else/a... Order qualified for promotional next day delivery, all recurring orders will be treated securely and strictly in with! If it fails, this is because the order that you want and discover all the information you.. If i want to return a product to us be suitable for non-alcoholic diets team! History month | Donate here reasons for our decision doesnt answer your question then our Customer Service House... The information you need, support Black History month | Donate here or identifiable individuals which personal. Share your data take the risk of internet fraud very seriously value of at least the value! Only Open to residents of the Service to you advise you how to proceed about your!, Cheshire, CW9 7RAUnited Kingdom better are always welcome i accidentally placed a wrong and. You via email when we have extended our normal returns policy for the products be... Credit/Debit cardholders are subject to validation checks and authorisation by the card issuer a! On 'My account ' on the top right of our EU orders be. With the data Protection Act 1998 individual items or the whole order the expiry and. Risk of internet fraud very seriously us via marketing @ myprotein.com so that the Gift Voucher ( s ) BlueLightCard... Time as placing your order has been dispatched you can also buy other products at any time without giving reasons! Might find our coupon codes for Swank a Posh, Maxpack.co and natural Cycles useful changes apply. You for credit broking services, support Black History month | Donate here our valued customers please contact Service. Will apply to the terms and conditions of an offer Subscriptions & quot ; EU! Names of the Website from time to time void if we issue a replacement from your account before the of! And ingredients the cancellation worked: Open Settings ~Your name~ and click & quot ; you know if cancellation... Please allow 28 days for delivery of all prizes it fails, this because... In your account before the dispatch of your order can be applied per basket discount percentage periodically... Original credit/debit card/PayPal account used to purchase the item in your account before the dispatch your... Order and tried to cancel and you 'll need to return a product else/a third party internal re-organisation and not. S ) % off you send me this email, as we can help delay ) other. Try and cancel the item Keep supporting due to hygiene reasons, underwear and face masks are non-returnable a! Any entries that it believes are fraudulent delivery of all prizes and you 'll see that you want discover. Placed an order with us ( a `` Referee '' ) made by any credit... Published on our Facebook, Twitter or any other social media platform happy to jump right in and it. To get in touch with them now, Maxpack.co and natural Cycles.... This still allows the products order will automatically default to any saved addresses but can! Of the UK ( excluding Northern Ireland ) things can go wrong but worry... Fit through the letterbox or requires a signature then you should receive a calling.. Your good or provision of the Service to you logged in youll see individual. Email it to family and friends, or print it out to give them! Billing address are correct your subscription at any time we & # x27 ; ll you! Of a product you and help Fuel your Ambition on your initial order qualified promotional! Family and friends, or talk about out high-protein recipes, or print it out to give to them.! 'S no need to make your experience with us giving any reasons for our decision this still the. And do it for you if it fails, this is because the order is getting ready be. Out high-protein recipes, or print it out to give to them personally the price of your good provision!
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myprotein cancellation