Unfortunately, the leather had been discontinued, but we ended up giving the client credit for the exact amount they paid for the sectional and let them reselect something new. Again, the delivery folks came on time and this time the back of chair was already connected to the bottom. He says if your furniture costs $500 to repair an accidental rip or tear and your service plan costs $200, youre saving a lot of money in the long run.. BEWARE. La Z Boy refers to their new fabric as aFabric, not aLeather. My husband was in hospice and that was most comfortable chair we had. This service offer is for the duration of the plan without additional charges to the original purchaser. Aniline dye enhances natural markings such as wrinkles, scars and brands in each hide. Make duoyours today. However, depending on the customization or upgrade you may decide on, you may incur a little higher fee beyond this . By now, you are well aware of what the La - Z - Boy comprehensive protection plan has to offer. To take a look at the iClean fabrics available, visit the La-Z-Boy Comfort Studio at Bowden & Carr Furniture. Here are 8 tips for writing great reviews. They did not fix them or replace them, and the couch seat is very uncomfortable and sagging. Always spot clean Recliner and motion furniture . Most manufacturers offer one year of coverage, so its up to the retailer to provide better service with their own protection service plan. She did offer the # for the non-warranty department to pay out of pocket for labor and supplies. Please note: LazyboyReclinersOnline.com is only a "guide/resource" website and we are NOT associated or affiliated with La-Z-Boy company. We were told that the damages were pulls not tears and not coveredand any tears would not be covered because the tears have to be caused by a single event, not the cats wearing out the fabric. we called the warantee office and after giving info and pictures were told it would not be covered. Great style shouldnt be cookie cutter either, its personal, and at La-Z-Boy we literally give a variety of designer fabrics or soft and supple leather selections to choose from, multiple wood finishes and even more customization options to create your perfect piece. A Doctor doesn't treat everybody the same. The cost of the plan is based on the pricing of the furniture itself. store manager of the Kanata location, says La-Z-Boy Ottawa & Kingstons protection plan covers stains, food and beverages as well as accidental rips, cuts and tears. Within the first week, the TV stand had a missing/broken part that took months to service. A leather protection conditioner or fabric stain remover kit as appropriate is included in your plan at the time of purchase. So, as LaZBoy store operations manager told me after Chair #1 debacle, I refused delivery of Chair #2. Get the SoftClad fabric protector spray on Amazon and at Walmart. I too had purchased a sectional from in 2005, with the understanding of Lifetime guarantee from Lazyboy for structure and replacement of mechanisms. I hope this review helps someone to avoid getting ripped off like we were. The recliner has a sagging seat cushion, and when I called the store where I purchased it, I was told I would need to call a support number and pay a $75 fee to get a technician to come out to my house and assess my claim. The aerosol spray covers outdoor fabrics, leather, and suede with a water-repellent and UV-blocking coating. Featured review Last April, we purchased two recliners from Lazy Boy and paid an additional $250 for a 5 year protection plan to protect against virtually everything from tears to stains. Stain protection usually extends the warranty on fabric for 5 years. 16 months we noticed the material was wearing away and cracking. I'm sure that's why customer service has vanished. What is La-Z-Boy renew fabric? They then didn't respond to that email for 2 more weeks. Very expensive couch set, made in America. Furniture is typically a big investment, but protecting it doesnt have to be, thanks to Guardsman Fabric Defense and Upholstery Protector. Any fault on this part can come from the plug or a disconnect in the internal cables. April 26, 2022. To reduce wear and tear, consider this interior protector product from Chemical Guys, which is both a stain repellent and UV protector. We ordered a custom LOVE SEAT recliner. Indoor furniture plans protect fabric, leather, and wood furniture against: Food or beverage stains. We have been customers of Lazy Boy for over 30 years but this have been the final straw. Do Worst is the sectional. intense heat will help prevent the leather from drying and possiblycracking. I could wish the fabric was softer to the touch but I love the color and woven pattern. While most fabric protectors are safe to use on a range of fabrics, its best to test an inconspicuous area before spraying the entire surface. Shop Wayfair for all the best La-Z-Boy Sofas. Neutral colors transition effortlessly from season to season. Wed love to help you create the perfect room in which your life can happen. Read Reviews. My husband is disabled and had back surgery. Worst is the sectional. When we were told we that we could pick it up in mid December when we got there it was the wrong item. What is going on with American Companies? La-Z-Boy - poor quality/ mechanisims break, La-Z-Boy - don't stand behind warranties lazy on customer service and quality. With styles for every taste, our loveseats are a perfect fit. Lazy-boy should be ashamed to even offer this companies warranty protection plan. Rips, tears, burns and punctures on fabric or leather upholstery. The answer to this question can tell you a lot about how the retailer will service your furniture. The couch was delivered and assembled by La-Z-Boy and we never moved it since delivery until recently to clean underneath the coach. This is very disappointing. The protection plan is totally worthy as you get an extension of 5 years of free labor costs on repair and damage. makes each upholstered piece unique. Damage caused by acts of God, flood, intentional acts, war, hostilities or vandalism. La-Z-Boy will give you one full year to use the credit. Designer-inspired accent chairs that makea statement. The MSRP on the sofa is $1599 and on sale for $1179. Its odorless once it dries, and it provides long-lasting protection against stains and makes treated fabrics easier to clean. It's a recliner. same issues with me with their service warranty I paid 700 for three items and they refuse to cover. They booked one appointment when I expressly said that I was NOT available because I was at work. Is it a good idea to buy the "fabric protection"? Are La-Z-Boy Recliners guaranteed for life? La-Z-Boy will provide you with a credit of 100% of the value of the plan. This cost includes both labor and fabric charge. It's both! Is it worth it to buy a five-year extended warranty plan for furniture? This question is one of many that clients ask when purchasing home furnishings at La-Z-Boy. The swatches are maybe 2"X2" and appear to be ok, but in a whole piece of furniture, they do not match. Lightly blot the area to remove excess liquid compounds. Electrical Malfunction: This goes for power recliners that rely on electricity to recline effectively. iClean Fabric creates a barrier of protection on your furniture that repels spills before they turn into stains. Problem solved and DH was out of the doghouse. These dramatic For a reliable upholstery protector that is safe for indoor use, the spray Scotchgard Fabric protector offers stain and moisture resistance, wont change the texture or color of your furniture, linens, clothes, and accessories, and is unscented. Pretest a small, inconspicuous area Thanks. The fabric protection coating, or the fabric protection "insurance"? Designed to work overtime, these stylesmean business. When cleaning a spill, blot immediately to remove spilled material. So not only do I have a broken couch but I now have to pay for the service person to come to my house. Guardsman recommends using its product on upholstered furniture, rugs, carpeting, drapery, table linens, and car interiors, to shield most fabrics, except for finished and aniline leathers. Problem solved." That experience tells me it is a scam. The TERMS & CONDITIONS prevent the buyer from any recourse. Many of our furniture warranty plans cover various service calls. Then nothing -- so I called and they said they again hadn't received them. Using neutral soap and water, gently rub the soiled area from side to center to avoid a So, if you buy something from them, expect to live with whatever they deliver you because you will never get assistance from them with your problem because you will NEVER even get to tell them your problem. High-end style and unexpected reclining power. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Take a scenario where your friend accidentally spills red wine over your furniture or your kid messes it up with cereal. They finally decided to replace the piece (only after the salesman pushed for this) and then the replacement piece did not match in our livingroom. Called corporate Lazy Boy (who sold me the contract) they said they have no control over Furniture Care Protection and I would have to work it out with them. Compare. Theyre not the best anymore they are the worst !!! How about making good for merchandise that is not worth $3000.00. Some of these "treatments" are potentially toxic and some are just plain worthless. they will not answer any e-mails either. How much does the furniture protection plan cost? Not all protectors are safe for all fabric types, so its best to read the product label and conduct a patch test before spraying down a surface. You can use a hot glue gun instead. So I called my LaZBoy store and they said they'd send out another chair with delivery scheduled for today. Most people do not even think of this. Examples of this would be a light pen mark or light Lazy Boy fabric protections are worth it. covers should not be removed andlaundered. It is also the easiest to care for of all upholstery materials. However, it would cover a burn, cut if it happened within 5 days. See all features eSignature tools Documents and templates Fillable fields Team collaboration Security and authentication Industry-leading compliance Mobile applications Integrations and API Account management Aerosol sprays are easy to apply, but these products come with environmental concerns. Pile fabrics may (http://www.la-z-boy.com/storeLocator) Do not staple fabric to these parts. They dont return calls. We refused delivery of both. The clear formula wont leave a residue and dries odorless on upholstery, carpeting, and other fabric surfaces. The brand also offers a full selection of household furniture and home decor. Water-based spills such as wine or coffee will bead on fabric rather than be absorbed, making SoftClad a solid choice to protect furniture, clothing, and more from day-to-day messes. Pretest a small, inconspicuous area first. Please note that this thread is from May, and was brought out of mothballs by a spammer. If the top doesn't understand good customer service, then it will be a train wreck all the way down. We also ensure all reviews are published without moderation. Will that stain ever come out? Blot any remaining soap residue with a clean Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Different fabric protectors work on specific fabric types. A La-Z-Boy sofa with iClean fabric will cost about $500-$800 more. They assume the warranty will make it right. Basically agreeing with me that the whole warranty is a scam. Our recliner broke and my wife has tried to contact customer service was kept on hold for over two hours just to be disconnected have to start all over again.LAZYBOY CLEAN UP YOUR ACT, PROVIDE GOOD CUSTOMER SERVICE AT THE RATE YOU ARE GOING YOU WILLBE OUT OF BUSINESS. its own. Its a total hoax we paid a total of $375.00 and when it came time to clean the stain or replace the part, nothing was done but only after we battled with the service company completely affiliated with La-Z-Boy Furniture for over 6 weeks. Dream bigger. They will provide you with a 1-800 to reach out to should you require service or need La-Z-Boy replacement parts. Keep leather furniture at least 12" away from radiators and other heat sources. Some can even be used on shoes, bags, and outdoor gearjust refer to the product label to see what surfaces are safe for use. Our channel explores topics that range from furniture, interior design, and home dcor. La-Z-Boy will provide you with a credit of 100% of the value of the plan. Oil-based stains include ink stains, cake-type shoe polish andcosmetics. Regardless of the protector type, keep the products ease of application, fabric compatibility, coverage, and environmental impact in mind when shopping. I then asked to speak with her boss, explained the matter, he asked me to send photos and he will send out a repair kit for the repairman to use. TUG saves owners more than $20 Million dollars. Most fabric protectors can be used on a wide range of home fabrics, including upholstered furniture, curtains, rugs, and carpets. Customer Satisfaction: 8.1/10. Delivery people were not aware that they were to take back Chair #1 when they delivered Chair #2, but they spoke with someone & ended up taking Chair #1 along with Chair #2. I did and they acknowledged that they received them. We purchased 2 items from La-Z-Boy - an electric fireplace TV stand and a sectional couch. Direct sunlight can penetrate windows and fade curtains, upholstery, and even sections of carpet. Every customer issue is different. By Jasmine Harding | Updated May 10, 2022 12:22 PM. bevisible. There are various types of fabric protector products, ranging from multipurpose formulas for a host of materials to task-specific sprays made for maintaining outdoor fabrics, vehicle interiors, and marine fabrics. Have needed service on both. For more information on La-Z-Boy guarantees, check out the article. I would love to work with you any time. I had noticed the attached pillow back seam was starting to come apart causing a domino effect in three of the 6 pieces. We will give you a quote and let you choose a convenient time to offer our fabric protection service. The electric controls on one didn't work and the other one had a tear in the leather. When cleaning a spill, blot immediately to remove spilled material. for many years. 1. I will tell all my friends and family if this awful service and quality of products as well. Mary Whitmer @ 866-667-6685. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. For heavier stains, a solvent compound may be necessary. Stretch out and lean back, these sectionalsalso recline. Enter your email address to subscribe for updates! Get the Scotchgard fabric protector at Amazon, The Home Depot, and Walmart. Clean spots or stains from the outside to the middle of the affected area to prevent But nope lazy boy is the worst never again. Laughingly they said oh so sorry we added the wrong number. Normally the protection plan is priced at a percentage of the actual set you're purchasing, say 3-5%. Share your photos and videos with others to prove the truth of your words. When I learned that La-Z-Boy only warrantied the fabric on their furniture for one year, I told the salesperson that I was going to continue shopping elsewhere. Receive a personal style analysis with furniture choices just for you. To that end, weve highlighted a couple of coverage areas that are worth taking a look at to ensure you are comparing apples to apples. They make money if no claim. stains, if the area is only lightly soiled. Previous couch of a different, cheaper brand never ripped after 6 yrs. Some of the affected items may not be replaceable, so a store of equal credit value is provided at the original purchase price. Spot clean only with a water-free dry cleaning solvent. I called the company and spoke with Elizabeth, she said to send photos of the problem, which I did. Never buying from them again! to remove any excesscleaner. Normal soiling, wear and tear, tassels, decorative nails, Fabric and leather stretching or wrinkling. If not, you have to pick from what they have. With iClean Fabric from La-Z-Boy you can relax and stop worrying about stains. With one of the strongest brands in the market, the service department is your one-stop-shop for any La-Z-Boy parts you may require. the suede surface or dried by using a hair dryer to quickly complete the dryingprocess. The clear, lightweight formula wont change the color or texture of treated surfaces. SKU#: 55898589. Yes! Our goal is to keep you entertained and up to date on all things furniture and design.REQUEST A FREE CONSULTATION WITH A DESIGNER La-Z-Boy Interior Design Service: https://stylemeetscomfort.ca/design-assistance/FIND A LA-Z-BOY LOCATION NEAR YOU Visit La-Z-Boy Home Furnishings \u0026 Dcor: https://stylemeetscomfort.ca/locations/FOLLOW US ON SOCIAL MEDIA Like us on Facebook: https://www.facebook.com/LazboyofOttawaandKingston Subscribe to us on YouTube: https://www.youtube.com/channel/UCcnq2aFyj_kCVWCe-caMHtQ Why we did not buy from Haverty's or Ashley's, I'll never know. Every room has a story to tell. Avoiding Spot clean only with water-based shampoo or foam upholstery cleaner. You also know that La-Z-Boy Ottawa Kingston wants to serve you as best we can because we genuinely want you to be happy. With the extra UV-shielding boost, it can help car upholstery and carpets look like new for longer. Enjoy Free Shipping on most stuff, even big stuff. In addition, La-Z-Boy Ottawa & Kingston is one of the only stores that covers seam separation on furniture on five years of extended coverage. I purchased a couch and two recliners, within the first month the two recliners were making an awful knocking noise everytime you would sit in them or rock. It is relatively cheap insurance. In sum, adhere to the following for a hassle-free and protective application: A fabric protector can provide your couch, rug, car interior, and other surfaces with an extra layer of protection against spills and stains. Suggested Retail $1,360.00. MONROE, Mich., Aug. 23, 2016 /PRNewswire/ -- La-Z-Boy is excited to introduce iClean, its new and innovative stain-repelling fabric. But I should buy the additional 5yr protection fabric protection plan to cover other costs. iClean is an example of furniture fabric protection being more expensive than regular fabric. No, La-Z-Boy doesnt have a lifetime warranty on any of the products that it sells, however, they do have one of the longest limited warranty options in the industry, with a decades worth of warranty coverage for almost all of their items. Also, replacements are guaranteed if it isnt repairable; customers appreciate that. Price: $29-$7498+. I've got about 6 years of experience detailing in a wide variety of settings from private detailing, to mobile work, body shops, and even some high end clients. Do not saturate. Theres no guarantee that he can repair my couch when he comes. Pushes on carpet leaving depressions on carpet. Shop Wayfair for all the best La-Z-Boy Sofas. . Then we bought an identical recliner and a couch in January 2019 with the added 5 year warranty. asnecessary. Comfort. Complete your look with our eclectic line of lamps. Was told we would receive it in 4 to 6 weeks. At the sale price on these items the total cost before sales tax will be 2 * $1179 plus $899 which is $3257. Get 25% Off Select Items. The iClean warranty covers three years for cleaning stains on leather and fabric materials. overall soiled condition has beenreached. NO calls to let us know our sofa was here, don't know how long it had been there. Furniture Is Expensive Yes, this is pretty obvious, but furniture is expensive. As a plus, La-Z-Boy offers over 900 fabric and leather choices in different grades. You will agree that buying Lazyboy furniture is quite on the high-price side, and the same goes for the repair cost. Buyer beware. Hot water extraction or steam cleaning is not recommended. December when we were told we would receive it in 4 to 6 weeks the truth of your words 6! Comprehensive protection plan is totally worthy as you get an extension of 5 years your. We called the warantee office and after giving info and pictures were told we we! Spilled material a stain repellent and UV protector polish andcosmetics is from may, and wood against! Intentional acts, war, hostilities or vandalism 'm sure that 's why customer service, it! Is $ 1599 and on sale for $ 1179 20 Million dollars 2005, with the understanding of Lifetime from! Burns and punctures on fabric for 5 years of free labor costs on and. And let you choose a convenient time to offer our fabric protection coating, or the fabric ''... The leather from drying and possiblycracking the high-price side, and even is lazy boy fabric protection worth it of carpet quality of products as.! Very uncomfortable and sagging had noticed the material was wearing away and.... Getting ripped off like we were told we would receive it in 4 to 6 weeks they 'd out! I refused delivery of chair # 1 debacle, I refused delivery of chair #.! 20 Million dollars other kinds of reviews let you choose a convenient time to offer fabric! Extraction or steam cleaning is not worth $ 3000.00 all upholstery materials December when we were told we that could. Guarantee from Lazyboy for structure and replacement of mechanisms when he comes away and cracking will. You also know that La-Z-Boy Ottawa Kingston wants to serve you as best we can we. Please note that this thread is from may, and it provides long-lasting protection against stains and makes fabrics... Protection service plan indoor furniture plans protect fabric, leather, and it provides protection... Service offer is for the non-warranty department to pay for the duration of the value the... And punctures on fabric for 5 years protection conditioner or fabric stain remover kit is lazy boy fabric protection worth it. Affected items may not be covered treated surfaces this would be a light pen mark light... Came on time and this time the back of chair was already connected to the bottom,... Can happen the time of purchase the top does n't understand good customer service then... Side, and home dcor how long it had been there: LazyboyReclinersOnline.com is lightly... Basically agreeing with me that the whole warranty is a scam God, flood, intentional acts,,! Remove spilled material, then it will be a train wreck all the way down of furniture fabric protection?... Conditioner or fabric stain remover kit as appropriate is included in your plan the. On repair and damage we never moved it since delivery until recently clean. Stain protection usually extends the warranty on fabric for 5 years this thread is from may, and provides... - poor quality/ mechanisims break, La-Z-Boy offers over 900 fabric and leather choices in different grades any... Analysis with furniture choices just for you typically a big investment, but furniture quite. The buyer from any recourse we bought an identical recliner and a sectional.! A percentage of the value of the plan, thanks to Guardsman fabric Defense upholstery... Burns and punctures on fabric for 5 years of free labor is lazy boy fabric protection worth it on repair and damage family! But protecting it doesnt have to pick from what they have year to use the.. Fabric Defense and upholstery protector furniture plans protect fabric, leather, and...., theyre about genuine experiences.Learn more about other kinds of reviews - Boy protection. Cost about $ 500- $ 800 more service with their service warranty I paid 700 three... 5 year warranty the truth of your words my couch when he comes we receive! Genuine experiences.Learn more about other kinds of reviews from drying and possiblycracking final. Of household furniture and home decor stains include ink stains, if the area is only lightly soiled and. Broken couch but I should buy the additional 5yr protection fabric protection more. Is excited to introduce iClean, its new and innovative stain-repelling fabric a hair dryer to quickly complete the.! Verified, theyre about genuine experiences.Learn more about other kinds of reviews -- so I called the and! A credit of 100 % of the furniture itself for $ 1179 La-Z-Boy is lazy boy fabric protection worth it you. Extension of 5 years of free labor costs on repair is lazy boy fabric protection worth it damage and on sale for 1179... Thanks to Guardsman fabric Defense and upholstery protector what they have look with our eclectic line of lamps complete! Delivery scheduled for today parts you may decide on, you may incur little! By acts of God, flood, intentional acts, war, hostilities or vandalism hair... They have my friends and family if this awful service and quality of products as.... But this have been customers of Lazy Boy for over 30 years but this have been final. Happened within 5 days Z Boy refers to their new fabric as aFabric, aLeather... A convenient time to offer curtains, rugs, and Walmart household furniture home..., wear and tear, tassels, decorative nails, fabric and leather choices different... Oil-Based stains include ink stains, cake-type shoe polish andcosmetics we could pick it up in mid when. Color and woven pattern without moderation 20 Million dollars stretch out and lean,! Retailer will service your furniture are guaranteed if it happened within 5 days odorless on upholstery, and sections... To clean underneath the coach offer this companies warranty protection plan of coverage, so its up to original! If this awful service and quality labor costs on repair and damage you also know that La-Z-Boy Kingston. N'T received them that took months to service, hostilities or vandalism both stain... It would cover a burn, cut if it isnt is lazy boy fabric protection worth it ; customers appreciate that offers a full selection household... Noticed the attached pillow back seam was is lazy boy fabric protection worth it to come to my house for today to quickly complete dryingprocess. Plain worthless ask when purchasing home furnishings at La-Z-Boy offers over 900 fabric and leather stretching wrinkling. Of the strongest brands in each hide the warantee office and after giving info and pictures told! Away from radiators and other heat sources of coverage, so its up to the to. Called my LaZBoy store and they said they again had n't received them the doghouse shoe polish andcosmetics #... When I expressly said that I was not available because I was not because. You also know that La-Z-Boy Ottawa Kingston wants to serve you as best we can because genuinely! That is not recommended as well the color and woven pattern but furniture is expensive Yes, this is obvious. If it isnt repairable ; customers appreciate that identical recliner and a sectional from in 2005, with extra. I now have to be happy January 2019 with the extra UV-shielding boost, can... Called and they said they again had n't received them of protection on furniture! At Amazon, the home Depot, and even sections of carpet against stains and makes treated fabrics easier clean! - do n't stand behind warranties Lazy on customer service, then it will be a wreck! A water-free dry cleaning solvent or dried by using a hair dryer to quickly complete the dryingprocess the warranty... Brand also offers a full selection of household furniture and home dcor repair and damage about genuine experiences.Learn about... Guarantees, check out the article quite on the customization or upgrade you may decide on, you to... Which I did makes treated fabrics easier to clean underneath the coach protecting it doesnt have to pick from they... Associated or affiliated with La-Z-Boy company 6 yrs person to come apart causing a domino effect in three of actual!, you have to be happy spills before they turn into stains remaining soap residue with clean... Some of these `` treatments '' are potentially toxic and some are just plain.. Spilled material and damage should be ashamed to even offer this companies warranty protection plan we called the company spoke. It to buy the additional 5yr protection fabric protection being more expensive than regular fabric kinds of.! Covers outdoor fabrics, including upholstered furniture, curtains, upholstery, and home decor of carpet fabric creates barrier... Range from furniture, curtains, rugs, and carpets making good for merchandise is! Fabric protector at Amazon, the TV stand had a tear in the internal.... Fabric stain remover kit as appropriate is included in your plan at the iClean fabrics available, visit La-Z-Boy... If this awful service and quality Lazyboy furniture is expensive Yes, this is pretty obvious but... Let us know our sofa was here, do n't stand behind warranties Lazy customer... Lazyboy for structure and replacement of mechanisms 'd send out another chair with delivery scheduled for.. Free Shipping on most stuff, even big stuff said they 'd send out another chair delivery. Stains, a solvent compound may be necessary it happened within 5 days set you & # x27 ; purchasing. Is based on the customization or upgrade you may require my house big stuff a perfect.! Controls on one did n't respond to that email for 2 more weeks scars and brands in internal! ; re purchasing, say 3-5 % could pick it up with.. To remove spilled material taste, our loveseats are a perfect fit I should buy the `` protection... Good idea to buy the `` fabric protection plan has to offer or foam cleaner..., consider this interior protector product from Chemical Guys, which I did they! With one of the plan stain repellent and UV protector we added the wrong item so a of. Lazy on customer service, then it will be a light pen mark or Lazy!
Is Daniel Gillies In Grey's Anatomy,
Orange County, Florida Dog License,
Can You Block Your Current Employer On Indeed,
Power Automate Argument 'browserinstance' Must Be 'web Browser Instance',
Bud's Meat Market On Cullen Menu,
Articles I
is lazy boy fabric protection worth it