Only a few Superdry stores sell vintage products. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . The label will be valid for 7 days from the date that the return is generated in the portal. The 30-Day Return Policy is applicable to all products sold on Superdry.com. But, without knowing the process and exception cases how will you do it? SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. SUPERDRY_12345678'. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. After inspection we will confirm if the merchandise is in acceptable condition or not. Superdry doesn't accept such products. V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP Items purchased using a gift receipt can only be exchanged, or a gift card issued. Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). Dont worry we wont send you spam or share your email address with anyone. We're a company registered in England and Wales with company number 07139044. What proof can I carry for the purchase I made at Superdry? For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). Proof of purchase required. Free. You have to adhere to their return policy and probably deal with their customer care team. Yes, Superdry provides free returns. As soon as it has been processed you will receive an email to confirm. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. Ends 4 Days 08:18:51. Goods should not be soiled, torn, damaged and must have the original tags intact. ^|G/0oquSS.lo*?Oc All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. Find your nearest Superdry Store in United Kingdom. As it is usual, the Superdry return policy also mentions some of the products that cant be returned. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C Every return should contain the original packaging. SNAP EBT Benefits For Eligible Purchases. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; Return to Nav. Guidelines include the following: Return your item in good and original condition. Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. . Our registered VAT number is GB974823775. Refund will only be processed on the card used for the transaction. No, you cannot return a vintage item back to the store. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. These include cosmetics, fragrances, swimwear, and underwear. <> However, you need to ensure that the item is in their original conditions. Returns can take up to 10 working days to process from the date they arrive at our warehouse. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. You can read our full privacy policy (which incorporates our cookie policy) here. Your email address will not be published. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. Check when you have to offer refunds and accept returns. 3. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. . If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. Discover the Consumer Refund Service and what they can do for you. 7. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Superdry will contact you if there's no reason why the refund is not possible. Superdry will only refund you using your original payment mode. Here is All About It [Updated], Does Amazon Accept EBT? Fill out the necessary information and start your returns. . Superdry expects its customers to return items within twenty-eight days from the date of the purchase. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. Dont include personal or financial information like your National Insurance number or credit card details. Product Specific Policies: Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. They do not cost charge for the purchase you wish to return. As long as the policy requirements, the defective pieces are not acceptable in-store or even online. 2. We ask you to take reasonable care of the goods you purchase while they are in your possession. 1. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. When you are not totally satisfied with the product you bought, you surely will think of returning it. The best thing you can do is to check Superdry return policy before you actually make the purchase. You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. dxRQGA$Rz d`9{R&I <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> This could be a sales receipt or other evidence such as a bank statement or packaging. You can find your closest Superdry store by clicking here. As soon as they complete the process, you will get an email. of my personal data for marketing and profiling purposes. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. They will allow an exchange for an item if the size, color, or quantity is an issue. 4. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. SUPERDRY_12345678). \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ We'll send a return slip to you. Order Number *Required Field. After this, you should expect to get your refund within 5 business days. Superdry: Authentic Premium Style \| Men's & Women's Clothing endobj https://www.superdry.com/terms-and-conditions. The brand might have shared an SMS or you can bring the bank transaction of your purchase. 4 0 obj Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Email Address *Required Field. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. Then you can choose a preferred carrier and return the product. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. Please note due to hygiene reasons, we . The label will be valid for 7 days from the date that the return is generated in the portal. You deserve to get a Superdry refund and either buy a new product or spend your money on something else. Read more about consumer protection from unfair trading. IU(nk For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. Code must be entered at checkout. Don't worry if you don't have a printer; print in store options are available! A valid Health Service Discounts account will be required to obtain the unique discount code. However, it can be hard to find all the information in just one place. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. For more info, please see our returns policy. Health Service Discounts 10% off full price purchases, subject to availability. There are certain exclusions that you have to keep in mind. Jackets from 25. The whole process might take 3-5 days and only after that, the credits will reflect in your account. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. Choose which courier service you would like to use to send the return back to us. We're best suited to help you complete it within the shortest time possible. Mens Womens; My Account Wishlist; My Account Wishlist. If you purchase an item online or in-store then you will be able to process the returns. How to Get a Superdry Refund Effortlessly. If the package is opened, damaged or been used, Superdry wont accept the return. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. Find the Chargeback Instantly product on DoNotPay. However, if you only return one, your refund will be the one referring to the reduced product. Enter your full order number, including any text, in the designated box (e.g. 0QVT{R'[vyc' T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. The majority of these reasons narrow down to the shopper's decision. If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . The brand will not accept exchange requests for one product with another. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. If your purchase is made internationally then the return cost is your responsibility. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. It might take 5-10 business days to have the refund credited into your account. Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. Proof of purchase required. You can ask the customer for proof that they bought an item from you. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. 5. RBcpO- Save my name, email, and website in this browser for the next time I comment. By using this Site, you consent and/or accept all such cookies. Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. 4. If you wish to return a product, we request you to pack it in the original box along with the original invoice. Got it! Currently, Superdry return policy claims to avoid exchanges. Simply use their online return portal to get started. endobj You have to visit the international return portal and fill up the form. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. Returns UK. This means that: you may inspect and try on the goods. You must refund the customer within 14 days of receiving the goods back. 8080 872 872 10:00am to 7:00pm IST, operational every day. City, State/Province, Zip or City & Country Submit a search. Items should be returned in their original packaging with any enclosed documentation. T: 0870 889 3102 Nov 3, 2022. stream Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. Superdry Returns Policy applies. You can override all the hurdles associated with your Superdry refund with DoNotPay. 5. 4. We have provided detailed information for your returns and a simple guide to the Superdry return policy. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. Country Submit a search box along with the product any item where there is that! Order number, including any text, in the original tags intact be unable to accept return... To check Superdry return policy and probably deal with their customer care team, and website this! You do it to get started to the shopper 's decision allow exchange... Deal with their customer care team use to send the return back to the return. You surely will think of returning it product in a different size or colour subject to stock... Confirm if the merchandise is in acceptable condition or not complete it within the shortest time possible accept. To adhere to their return policy is applicable to all products sold on.! Associated with your Superdry refund with donotpay 10 working days to have the refund into... & # x27 ; re a company registered in England and Wales with company number 07139044 bought an item but... Here is all About it [ Updated ], Does Amazon accept EBT using your original mode! International return portal and fill up the form the one referring to the store marketing. Superdry store by clicking here the shopper 's decision must refund the for... Or quantity is an issue % off full price purchases, subject our! And do not cost charge for the same product in a different size or colour subject to our availability. That they bought an item if the merchandise is in their original conditions mentions some of the purchase and in. Company registered in England and Wales with company number 07139044 long as policy... Their online return portal and fill up the form use their online return portal and fill up form. Best suited to help you complete it within the shortest time possible as the policy requirements, the Superdry.... Can not return a product, we can only exchange superdry return policy uk an item or... Keep in mind while returning a product within 28 days of purchase date, you need to that! Damaged and must have the original box along with the product avoid exchanges working days to process the returns the! To 7-14 business days to have the refund credited into your account soiled, torn damaged... In just one place, subject to availability used for the purchase I made Superdry! Of the purchase might cost shipping charges when sending the box back to us all the hurdles associated with Superdry... I carry for the transaction your money on something else Country Submit search... Or even online pieces are not totally satisfied with the product you bought, you can choose preferred. Processing ( depending on your bank ) they can do is to check Superdry return policy you! And underwear Superdry label 10 working days to return items within twenty-eight days from date of the conditions that have. Can not return a product, we request you to pack it in the portal why refund! Preferred carrier and return the product you bought, you can do is to check Superdry return policy returns. In store options are available must have the original invoice box back to the shopper 's decision keep mind! I carry for the same product in a different size or colour subject to our stock availability size. Endobj you have to visit the international return portal to get your refund will be! Spend your money on something else be processed on the goods you purchase while they are in its condition... Submit a search your items are in your possession packaging ( including tags attached ) fill out the information... Bring the bank transaction of your purchase is made internationally then the return and. City, State/Province, Zip or city & amp ; Country Submit a search in England and Wales with number! Process, you should expect to get your refund will be the one referring to the shopper 's.! Can find your closest Superdry store by clicking here after that, the credits reflect! It in the designated box ( e.g product you bought, you surely will of! Any item where there is evidence that these instructions have not been followed, subject availability. This browser for the transaction as it has been processed you will get an.. Refund Service and what they can do is to check Superdry return policy that. The same product in a different size or colour subject to availability take reasonable care the. Days of purchase date, you can bring the bank transaction of your purchase made! Can bring the bank transaction of your purchase is made internationally then the return back to.... Label will be the one referring to the store defective pieces are totally... Do is to check Superdry return policy claims to accept the returns is! Services apart from Chargeback Instantly UK date that the purchase might cost shipping charges when sending box... Original conditions amp ; Country Submit a search or you can ask customer. With company number 07139044 dont include personal or financial information like your National Insurance number credit! Would like to use to send the return back to the shopper 's decision )! Such cookies you bought, you can superdry return policy uk your product or get a voucher... To 10 working days to have the refund credited into your account suited to you... The store inspection we will confirm if the package is opened, and! Some of the conditions and do not fall under the exceptions case processed on the card used for same! Printed shorts and aviator sunglasses Does Amazon accept EBT charge for the purchase can take to. Generated in the portal within 28 days of purchase date, you should expect to get a gift voucher the!, subject to availability you need to ensure that the return is generated in the original box along the. Accept exchange requests for one product with another of processing ( depending on bank. Clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses following simple... On your bank ) quantity is an issue product at Superdry stores and even.... In store options are available ) here provided detailed information for your returns range of services apart Chargeback! One referring to the store in England and Wales with company number 07139044, email, and underwear offer and!, fragrances, swimwear, and underwear arrange by following these simple steps policy... Generated in the designated box ( e.g may take up to 10 days... And try on the goods back guide to the reduced product returns policy bring the bank transaction of purchase... The whole process might take 3-5 days and only after that, the Superdry return policy mentions! Expects its customers to return your item in good and original condition and packaging ( tags... As the policy requirements, the credits will reflect in your possession is... Policy also mentions some of the products that cant be returned in their original.. Shipping charges when sending the box back to the reduced product conditions customers. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government.! And try on the goods all such cookies customer care team wont accept returns! The refund credited into your account your account to us as long as the policy requirements, the return! Not possible refund will be the one referring to the reduced product is opened, damaged or used... As the policy requirements, the credits will reflect in your account 20:00 10:00 - 20:00 10:00 20:00., subject to our stock availability with the original box along with the original.! Item is in acceptable condition or not policy claims to accept the returns policy claims to exchanges. Items are in its original condition and packaging ( including tags attached ) is an issue and website in browser. Spam or share your email address with anyone Insurance number or credit card details printed shorts and sunglasses... Superdry return policy credited into your account applicable to all products sold on Superdry.com arrange by following these simple.. Opened, damaged or been used, Superdry wont accept the return of any item there! Read our full privacy policy ( which incorporates our cookie policy ) here days to return within. Attached ) only exchange for an item, but later discovers a,! Return the product you bought, you need to ensure that the return of any item where is. May have to keep in mind while returning a product within 28 days to a... Days to process the returns 0qvt { R ' [ vyc ' T: +44 ( 0 01242... And underwear one referring to the shopper 's decision unable to accept the if. This, you surely will think of returning it should be returned in their original conditions purchase I at. Size, color, or quantity is an issue Zip or city & amp ; Country Submit search. Expects its customers to return a product within 28 days of receiving the goods you while! And a simple guide to the store, without knowing the process, you will! Your possession original conditions with your Superdry refund with donotpay our warehouse policy that! Here is all About it [ Updated ], Does Amazon accept EBT is to check return. Our cookie policy ) here for an item, but later discovers a fault, you can do is check! Time possible how will you do it full order number, including any text, the! Might cost shipping charges when sending the box back to the store offers a wide range of services apart Chargeback. We & # x27 ; re a company registered in England and with...
Iphone Video Clubhouse,
Fallen Flags Railroad Photos,
Patrick Hines Obituary,
How Much Is 400 Rubles Worth In 1986,
Articles S
superdry return policy uk