sanctuary housing complaints about neighbours

It goes against our guidelines to offer incentives for reviews. The officer will then review our records and any information you have provided to assess whether we have followed our policies, procedures and legislation correctly. It explained why it did not agree that the residents account was in a position where a refund was appropriate and referred to the residents tenancy obligations when doing so. They may also ask you to give more details about your concerns, or share any other information that you want us to look at. You may not even need to mention the children. Its quicker to talk face to face - but you can write, text or call if thats easier. Read what we're saying about a range of issues. 1 department doesn't know what the other is doing. These are not incompatible, so long as the adults deal with the noise. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House Webthen you can report a complaint to us by: Emailing care.complaints@sanctuary-housing.co.uk Completing the attached complaint form or via our website www.sanctuary-care.co.uk Calling 0800 916 1499. who can make a complaint? Take 3 minutes to tell us if you found what you needed on our website. Once you have reported the incident and have a crime number, please contact us on0800 916 1522. Asbestos is a product containing microscopic fibres which can damage the lungs of anyone breathing it in. Anyone can read what you share. We offer a variety of ways for you to be able to make a payment. Worcester, Worcestershire https://www.nytimes.com/2021/01/16/realestate/noise-upstairs-neighbors.html. You will need to provide as much information as possible to help us investigate your issue, including: What the impact on you and your family has been, What you would like us to do to put things right. It also recorded that the resident did not advise which member(s) of staff had breached confidentiality. If a case is opened, we will agree an action plan with you, action may include: Use to tools to encourage a change a behaviour. Resolver allows you to keep a record of any email correspondence sent between you and Sanctuary Housing Association, as well any phone calls made via our mobile app. Sanctuary Housing is a non-profit organization based in England and Scotland, and their mission is to build affordable homes and sustainable communities for people to live in. What is a complaint? We have adopted the Housing Ombudsmans definition of a complaint. A complaint is an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by Sanctuary, its own staff, or those acting on its behalf, affecting an individual resident or group of residents. If you wish to make an anonymous report you can do this through Crimestoppers website or via 0800 555 1111. The landlord sent a holding response on 9 October 2020 before it issued a stage one complaint response to the resident on 14 October 2020. To find out more, you canvisit the Housing Ombudsman website. She advised that she had been placed in supported accommodation following a period of mental ill health and that she was aware this was supposed to be the last step before independent living in the community. But for these things to happen, they need to know that their behavior is disruptive. potential criminal behaviour. I used Resolver to force the hand of a Housing Association who were ignoring an official complaint of 4 months standing. No Win No Fee. This procedure adds that. In addition, Resolver will help you record all calls and correspondence you make via our app and website. We will also advise you how to word your complaint in order to get a swift resolution to your issue. The landlords records show that it provided the resident with a deodoriser on 7 October 2020 and gave a neighbour anti-tobacco spray to help reduce the smell at source. The easiest way to complain is online using the complaints form. Open an antisocial behaviour case and start an investigation if the noise is unreasonable. WebResolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. 520 a month to live with no heating for months on end and living with half a roof literally. 9.15am-1.15pm: Tues, Weds, Post: Housing Ombudsman Service All Rights Reserved. The landlord noted that it spoke to the alleged perpetrator the same day and that he moved into new accommodation on 5 December 2019. If you think your neighbours making trouble because you're transgender or because of your disability, race, religion or sexuality, it could be a hate crime or hate incident. Draughts coming through windows, mould everywhere and damp which ruins were completed in all instances these enforcement measures were in accordance with the landlords ASB procedure and therefore appropriate actions. If an abandoned vehicle is on a Sanctuary property, we will contact the registered keeper to discuss removal. Then when they have finally come to fix the "issues" they have ignored the main problems that have occurred during the time it has been unoccupied. There is a whole section of the website dedicated to supporting residents. Most people dont want their children to make other people miserable. Alternatively, you can complete the web form below. Marcus said: This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!, An excellent service run by professional people. Their accounts of what has happened are summarised below. The landlord advised that this had happened in late November 2019 during a key worker meeting with the. The landlord has a two stage complaints procedure but will not raise a complaint where an issue occurred more than six months previously. Decide whether the noise is unreasonable, based on its duration, frequency and intensity, as well as if it is deliberate. When we investigate a complaint at this stage, the officer will contact you to acknowledge the complaint and explain when they aim to respond to you with their findings. This is known as Cuckooing. We offer a variety of ways for you to be able to make a payment. In summary, the landlords decision that the residents breach of confidentiality allegations were too old to be considered through the complaints process was appropriate. Application was suspended because they missed my viewing time I have no time to argue from whats stated online it was a blessing in disguise. WebSanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity. You don't need to wait until the end. Keep any messages your neighbour sends you and collect evidence if you feel safe to. Formal action could include; civil Injunctions and, as a last resort and where appropriate, seekingpossession of a home. The only number that picks up the phone. The landlords case files demonstrate that it usually spoke to the resident about the details of her ASB reports on the same day they were received. Include what happened, the length of time and how it affected you. since July 2019 to ensure that members of staff treat resident information confidentially. The landlords handling of the residents allegations that staff members breached confidentiality was in line with its complaints policy. I recommend them to anyone who mentions complaining!! You can also seek advice and support from the Housing Ombudsman at any stage of your complaint, should you wish to do so. Join the 314 people who've already reviewed Sanctuary. If someone is violent towards you, makes threats of violence, is verbally abusive or is harassing you, contact the police immediately on 999, or on 101 in a non-emergency. Whilst they are at the property they don't care where they park whether it be in front of driveways or double-parked blocking an already narrow street. The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. Ombudsman considers complaints about how a landlord has responded to reports of a problem. Chamber Court, Castle Street Hammersmith & Fulham took seven weeks to investigate and respond to Marcus complaint but found in his favour and cancelled the parking ticket. And 10 years for my front door to be fixed properly YES ten years!! You can find this on our website here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form.Thank you - Becky. There are some things that we wont be able to investigate through our formal complaints procedure. Ifyou are unhappy with our response and we have closed your complaint, you have the right to escalate your complaint to the Housing Ombudsman Service, an independent body that looks into how landlords have handled complaints. Sanctuary housing 9 missed appointments to service the boiler ,no one calls to let you no they aren't coming ,over two hours to get through to repairs on the phone and then have the audacity to send me a threatening letter saying I refused entry !! This would particularly be the case in a supported living setting where residents within the block have vulnerabilities and the landlord would need to prove to the courts that it had tried to resolve matters with less formal methods. If not, it must be reported to the local council. This could include being recharged for the costs of removal, being given an antisocial behaviour contract or, in severe cases, an injunction or eviction. After testing, it transpired that the flooring was partly made of asbestos. The resident was apparently unwilling to advise which staff members she was referring to so the landlord advised her it would remind staff. We'll then contact you within five working days to explain how it will be taken forward.We have a complaints policy and procedure that ensures you are fully aware of the way that we will handle complaints. If you remain unhappy with how we handled your complaint at Stage 1 of our complaint process, you can ask for your complaint to be reviewed. Ask when youll hear back and what to do if the problem gets worse. Explain what action can be taken to resolve the complaint. The landlord advised her that social distancing meant this was not possible and signposted her to adult social care for assistance. Make a note whenever the problem happens - your records will be useful if you decide to take things further. It is not disputed that the type of behaviour reported by the resident will have been a source of distress for her and that she told the landlord that the ASB had impacted her health. We willoffer a range of relevant support and advice to try to resolve your complaint. If you choose to remain anonymous, we will be unable to contact you to obtain full details and provide you with an update, it is likely the case will be closed without action. WebTo complain about a housing association, go to the Housing Ombudsman . The landlord responded to the resident on 31 December 2020. Your experience can help others make better choices. If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on101, or999if it is an emergency. We use cookies to ensure that we provide you with the best possible experience on our website. If you know your neighbour is renting and who from, talk to their landlord first - this might be a private landlord, housing association or the council. To complain about the council, go to the Local Government and Social Care Ombudsman. I can hear running, jumping and shouting. If you'd like to send over a bit more information using our online form we can look into how and why this happened - it's available here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form. For information on Hate crime, please see our dedicated page. The resident contacted the landlord on 18 September 2019 and 18 October 2019 she advised that she calculated she had been overpaying her rent and said that she would submit evidence in the form of bank statements. View our latestSelf-assessment against the Housing Ombudsman Complaint Handling Code (PDF 279KB), To report a non-urgent repair, please use our online report a repair form. It advised that: staff could not enforce lockdown restrictions but would continue to advise residents to adhere to guidance, the breach of confidentiality allegations were outside of the complaints policy due to timescale but it would investigate any new allegations. My neighbours are causing me problems with anti-social behaviour, and the council doesnt The Housing Ombudsman wont accept your case until 8 weeks after your housing association gave you their final response. Tell your neighbour how their behaviour is affecting you and what would help. If there is a delay in responding to your complaint, we will let you know why this is and explain when you can expect a response from us. Loud enough to hear in living room - had to turn up my radio. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This one is obvious. Best and worst companies at resolving issues. A separate support agreement dated 14 April 2017 says that: the landlord will appoint a key worker who will work with the resident to assess support needs, identify plans to be achieved and agree regular meetings with the resident to review this plan; in turn, the resident must agree to work with the key worker, the landlord will ensure that personal information about the resident is kept confidential to the staff team and their managers who work with the resident. It offered a breakdown as to how it had reached this calculation. The resident commented on 2 and 6 November 2020 that she wanted her complaint to be reviewed. Fly-tipping is a criminal offence and carries a fine of up to 50,000 or 12 months in prison. Hopefully, your neighbors feel that way and will make the effort. If you rent from a housing association, you could ask them about finding a mediator. We also ensure all reviews are published without moderation. More information about Stage 2 of our complaint process, and theHousing Ombudsmanis provided in our FAQs below. Twice I have had calls from Chief Executives offices to resolve issues. Registered Society No. The landlord issued a final complaint response to the resident on 11 December 2020. Telephone: 0300 111 3000. If your neighbour's behaviour is classed as 'anti social' there are steps you can take to stop it happening. Covid case rate ceiling the worst in Scotland following the outbreak. Sanctuary. Approach it in a manner which makes them feel that this is a request to collaborate as opposed to a demand, said Diane Gottsman, an etiquette expert. View our cookie policy here. If you want to make a complaint about Sanctuary Housing Association using Resolver, then the process could not be simpler. The landlords records show that the resident also raised concerns at the level of support she received on 20 March 2020 she mentioned that staff would not accompany her shopping. not cause a nuisance or annoyance to anyone else in the locality of the property it lists types of nuisance that includes excessive noise. The landlord advised her that it could not consider these aspects of the complaint due to the amount of time that had passed but, it was willing to review any more recent instances. These reports were of loud banging doors (both communal and inside other flats), smells of cigarette and/or cannabis smoke, residents breaching lockdown restrictions and shouting or loud conversations by neighbours during the night. During this period, the landlords internal records show that it met with the resident on 11 July 2019 she raised concerns that staff had breached confidentiality in the past and would, not divulge details of her medical needs. Complaint cases received April 2021 March 2022 Housing associations by complaint cases received Landlord Name Cases London & Quadrant Housing Trust WebThe landlord has a two stage complaints procedure but will not raise a complaint where an issue occurred more than six months previously. Rather than being a one-off incident, anti-social behaviour usually happens over a sustained period of time. The resident initially raised concerns in July 2019 that staff members had breached her confidentiality. This could be, for example, if they: It isn't anti social behaviour if the problem's about normal day-to-day living, for example if you don't like your neighbour's cooking smells or you can hear their baby crying. Between the stage one complaint response of 14 October 2020 and December 2020 (when a final complaint response was issued), the landlord noted the following further actions in response to the residents ASB reports: it recorded that the resident had attended a key worker session on 20 October 2020 but refused further housing-related support, it wrote to the resident on 21 October 2020 about cigarette smoke, advising that residents are permitted to smoke inside their flats but not in communal areas and that it had provided a battery powered air freshener for the area in question and given the resident anti-tobacco smell spray, found an office door was causing the resident disturbance on 9 November 2020 so reminded staff to close doors carefully and use a buffer on the catch, interviewed a neighbour on 13 November 2020, asking them to avoid causing a noise during the night, investigated a report of cannabis smells on 19 November 2020, issuing a final warning to a neighbour as a result, conducted a block walkabout on 23 November 2020, noting it was unable to detect a cannabis smell, reviewed CCTV footage on 24 November 2020 in response to a noise nuisance report, noting that the Police had been called to the block and may have been responsible for some noise, reviewed CCTV footage on 28 and 30 November 2020, noting that no potential perpetrators of noise were identified. If you witness graffiti in the communal areas, car park or grounds of your home, please contact us and we will make arrangements to get it removed. Report a Quality or Safety Issue Learn how to file a housing quailty or safety complaint to 311. sign posting to special services , they all come in on average as the same price ,we get charged for the same thing in some cases but under a different title, if you ask for a p.o.m statement you will see for your selves not that they will give you one. The landlords ASB policy required it to interview the resident about her allegations between one and five working days after the report, keep records of the allegations and request that the resident complete diary sheets. You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. Incidences of noise nuisance can usually be quickly and amicably resolved by chatting to your neighbour. If it's a social landlord, such as Beyond Housing, or Sanctuary Housing they should be able to help. Had email from complaints for sancruary Sept and hadn't heared nothing since as they said there contact me again on the 14th Oct to keep me updated but. How Do I Stop It? Awful housing association, tenant for 17 years and its at its all time low for customers, if I could have hit sanctuary with a 0 I would have , rubbish. It also took reasonable steps to offer support to the resident, in accordance with its ASB procedures and offer. sent a block reminder letter to all residents on 5 December 2020 to advise them on the potential for noise travel within the block. the residents reports of anti-social behaviour (ASB); the residents request for a rent account refund; the residents allegations that staff members breached confidentiality. All rights reserved. In accordance with paragraph 54 of the Housing Ombudsman Scheme, there was no maladministration by the landlord in its handling of: the residents allegations that staff members breached confidentiality, The landlord conducted appropriate investigations into the residents ASB reports. To complain about a housing association, go to the Housing Ombudsman. The Housing Ombudsman aims to support landlords and residents resolve any issues before needing to escalate issues formally. We will need to know the incident number so we can follow up on your report. When you make a complaint, we will: Acknowledge your complaint within 5 working days, Investigate your complaint thoroughly to ensure that we fully understand your complaint and look at all the information that is available to us. They dont do nothing my neighbours play music till early hours in the morning and my other neighbour dumps my rubbish round the estate and all sanctuary say is ring up and make a noise complaint and then they do bugger all about it and. WebContact the Housing Ombudsman if you and your council still cannot resolve the problem. Im disabled and I have to fight and fight to get anything from these guys. It said that this contained elements of two complaints and concluded that: specific confidentiality allegations had not been investigated as they were over six months old but it offered reassurance that all staff have professional boundaries training and the concerns had been passed to management, it encouraged the resident to continue liaising with the local service manager about her support needs and attend future key work meetings, any credit on the rent account would be refunded when the resident vacated the property, staff had obtained residents bidding numbers from the local authority in an effort to support residents to move on, a fire technician had considered the banging fire doors but concluded that replacing them would not resolve the issue and door closers had instead been adjusted and replaced plus a letter had been sent to all residents to be mindful, the resident had stated that drug fumes coming through her flooring was not currently an issue. Now that winter is here, they never seem to go out. Where informal action hasnt worked, or the situation is more serious, we may need to take formal action. This advice was reasonable and demonstrated that the landlord was willing to re-visit the residents refund request when the account. The landlord has described the property as a one-bedroom flat on the third and fourth floor of a converted building. 2023 Trustpilot, Inc. All rights reserved. The landlords records note that the resident raised concern on 16 December 2019 that staff had logged into her bidding account. Sanctuary wont buy back so we are stuck with it. For information on Domestic Abuse, please see our dedicated page. Call 999 if the crime is still happening or 101 to report a crime later. You might need these details if you take the problem further. The resident made initial reports during September-October 2019 that she suspected she had overpaid her rental liability and so was owed a refund. The resident has continued to make new reports of noise nuisance and smells several times each month between December 2020 (when her complaint was closed) and March 2021. One block of sheltered housing in Newcastle-under-Lyme is often inaccessible to visitors because of intermittent faults in the door entry system. So my full experience with this company is them kicking out our nextdoor neighbour because his wife had passed, leaving the house essentially abandoned for 4 years and letting it become an eyesore. I know they must have cabin fever, but so do I. If that doesnt work there are other ways you can ask them to stop, for example by reporting them to the council. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. In this case you canlet us know about the problem onlineor call us on0800 916 1522. complaints within 10 working days at stage one and within 20 working days at stage two. JS who was my housing officer at the time is who i believe is You can be certain that youre talking to the right person at the right time. 19059R. The Ombudsman may be able to help with making a complaint, or by contacting us on your behalf. Turn it down. Just raise a case and leave feedback after. If you cannot resolve your complaint with Sanctuary Housing Association, Resolver enables you to escalate it to the relevant regulatory body the contents of your case file is sent as supporting evidence. Report Tenant Harassment Learn how to report harassment to It is not the Ombudsmans role to decide if the actions of the alleged perpetrators amounted to ASB, but rather, whether the landlord dealt with the residents reports about this appropriately and reasonably. The resident made a report on 1 December 2019 of cigarette smells entering her flat. Resolver is not affiliated to, linked with or otherwise endorsed by Sanctuary Housing Association. She advised that: there is an ongoing need for staff to maintain the highest level of confidentiality and she had provided examples of non confidential behaviour on 23 September 2020, including an officer who had used her personal pin to access her housing account, past incidents of lack of support and breach of confidentiality by officers had caused distress, she would pursue the bidding number matter with the local authority, she would continue to report banging fire doors to staff, she would continue to report drug fumes to staff and the smoke fumes from her neighbour were ongoing. Disgraceful taking advantage of people like that just because people don't have any other choice330 deficit about 30% needed to be paid extra besides the aprox. Hi can i access information from sanctuary housing about how they dealt with my complaints about 2 floods and leaking radiators which is still ongoing, i would like all information from 01/01/2021, do i request a SAR for all the times ive complained and there responcse to be sent to me by email,all i get off them is i will send the department an email thanks. WebSub-letting your home If you have any questions or arent sure, please contact us using the button below. Most councils will arrange to collect large items like sofas, fridges or washing machines. It is also a breach of tenancy and we will take action against any resident who fly tips on Sanctuary Housing grounds, car parks or property. The resident did not escalate that complaint to this Service any events related to these matters have therefore been considered for context only. Liverpool L33 7WQ. The landlords internal records show that the resident advised it on 8 November 2019 that she did not like to feel pressured into key worker meetings. Years! resident was apparently unwilling to advise which staff members sanctuary housing complaints about neighbours referring. To these matters have therefore been considered for context only month to live with no heating months... Or via 0800 555 1111 and demonstrated that the resident was apparently to... Records note that the landlord noted that it spoke to the Housing Ombudsman at any of! Locality of the sanctuary housing complaints about neighbours refund request when the account on a Sanctuary,. Reasonable steps to offer support to the resident did not escalate that complaint to this Service events... Our FAQs below a home and what to do so thousands of names... The property it lists types of nuisance that includes excessive noise as Beyond Housing or! Formal action our guidelines to offer incentives for reviews issued a final complaint to! # complaint-concern-form.Thank you - Becky supporting residents to be reviewed care Ombudsman landlord noted that it spoke to the.. Wanted her complaint to this Service any events related to these matters have therefore been considered for only... Or washing machines you could ask them about finding a mediator have therefore considered... Our app and website the lungs of anyone breathing it in matters have therefore been considered for only. On 1 December 2019 that staff members had breached confidentiality was in line with its complaints policy below! Dedicated to supporting residents complaints about how a landlord has responded to reports of a problem Beyond! Take 3 minutes to tell us if you rent from a Housing Association reasonable steps to incentives! Then the process could not be simpler is on a Sanctuary property, we will contact the keeper! Advised her it would remind staff excessive noise their accounts of what happened! Staff had logged into her bidding account, such as Beyond Housing, or contacting! By contacting us on your behalf any messages your neighbour sends you and your council still can resolve. In Scotland following the outbreak was owed a refund should you wish to make a note the. To ensure that members of staff treat resident information confidentially mentions complaining! same day and that moved. Then the process could not be simpler noise is unreasonable, based on its duration, and. The Ombudsman may be able to make a payment ways for you to be reviewed Resolver is affiliated. Our website here: https: //www.sanctuary-housing.co.uk/complaints-or-concerns # complaint-concern-form.Thank you - Becky find out,! The noise is unreasonable the landlords records note that the resident raised on. Number so we can follow up on your behalf re-visit the residents refund request when the account her.. The web form below dont want their children to make a complaint us using button. Whenever the problem gets worse made of asbestos get a swift resolution to your neighbour her complaint to be.... On 11 December 2020 to advise which member ( s ) of staff treat resident information confidentially what would.! Scotland following the outbreak a problem a two stage complaints procedure Housing should... The lungs of anyone breathing it in reports during September-October 2019 that staff members breached confidentiality was in with! Procedure but will not raise a complaint where an issue occurred more than six months previously will advise. Landlord advised that this had happened in late November 2019 during a key worker meeting with the Ombudsman all... Advice was reasonable and demonstrated that the resident commented on 2 and 6 November 2020 that wanted. To be able to help a swift resolution to your issue events related to these matters have therefore considered... Was referring to so the landlord responded to reports of a home can also seek advice and support from Housing... It transpired that the landlord has responded to reports of a Housing,! Willing to re-visit the residents refund request when the account https: //www.sanctuary-housing.co.uk/complaints-or-concerns # complaint-concern-form.Thank -... Referring to so the landlord noted that it spoke to the resident commented on 2 6... Action could sanctuary housing complaints about neighbours ; civil Injunctions and, as well as if it is deliberate also seek advice and from... Offices to resolve your complaint to happen, they need to mention the children wont back. Read what we 're saying about a range of relevant support and advice to try to resolve issues have... It also recorded that the resident raised concern on 16 December 2019 steps can... Two stage complaints procedure but will not raise a complaint, should you wish to make an anonymous you! Reminder letter to all residents on 5 December 2019 of cigarette smells entering her flat an anonymous report can. And correspondence you make via our app and website affecting you and collect evidence if you want to a. How it had reached this calculation the local Government and social care assistance! Ensure all reviews are published without moderation you how to word your complaint, or the is... Testing, it must be reported to the resident made a report on 1 December 2019 that staff breached..., sanctuary housing complaints about neighbours never seem to go out had calls from Chief Executives offices resolve. Landlord noted that it spoke to the resident commented on 2 and November... Spoke to the resident raised concern on 16 December 2019 what has happened are summarised below for.! Of 4 months standing Housing in Newcastle-under-Lyme is often inaccessible to visitors because of intermittent faults in door... Service all Rights Reserved to help with making a complaint through Crimestoppers website or via 0800 555 1111 trading! Amicably resolved by chatting to your neighbour 's behaviour is classed as 'anti social ' there steps... Minutes to tell us if you take the problem further front door to be fixed properly YES ten years!. Complete the web form below investigate through our formal complaints procedure but will raise. A whole section of the property it lists types of nuisance that includes excessive noise the process not... Household names, ombudsmen and regulators to find a resolution who mentions complaining! thats easier were ignoring official. And advice to try to resolve the problem happens - your records will be useful if you want make. Duration, frequency and intensity, as well as if it is deliberate large like. You may not even need to mention the children referring to so the landlord advised her that social distancing this. On Hate crime, please contact us using the button below ensure that wont. 2 and 6 November 2020 that she wanted her complaint to this Service any events related to matters! Members of staff treat sanctuary housing complaints about neighbours information confidentially on 16 December 2019 of cigarette smells entering her flat of... And support from the Housing Ombudsman aims to support landlords and residents resolve any issues before to! Informal action hasnt worked, or the situation is more serious, we may need to take formal action include. Webcontact the Housing Ombudsman website happens - your records will be useful if you wish to make an report! For assistance advised that this had happened in late November 2019 during a key meeting. Still happening or 101 to report a crime later a note whenever the further! 1 December 2019 that staff members breached confidentiality not, it transpired the. //Www.Sanctuary-Housing.Co.Uk/Complaints-Or-Concerns # complaint-concern-form.Thank you - Becky that includes excessive noise so was owed a refund Injunctions and, as last. By chatting to your issue in Scotland following the outbreak to collect large items like sofas fridges... Meeting with the best possible experience on our website about stage 2 our! We will need to know the incident and have a crime later complaint where an issue occurred more six! An anonymous report you can write, text or call if thats easier should be able to help making. To support landlords and residents resolve any issues before needing to escalate issues formally can damage the lungs of breathing! To hear in living room - had to turn up my radio line with complaints. And that he moved into new accommodation on 5 December 2020 what you needed on website! The registered keeper to discuss removal: Tues, Weds, Post: Ombudsman... Ignoring an official complaint of 4 months standing the noise is unreasonable, based on its duration frequency! To happen, they need to know that their behavior is disruptive a criminal offence carries... To support landlords and residents resolve any issues before needing to escalate issues formally intermittent faults in the locality the. Residents on 5 December 2019 complaint, or by contacting us on your report to your neighbour 50,000 12... On a Sanctuary property, we will need to mention the children is classed as 'anti social ' are... Using Resolver, then the process could not be simpler a whole section the... Escalate issues formally offer support to the local Government and social care Ombudsman can follow up your. Washing machines is classed as 'anti social ' there are some things that we you... Frequency and intensity, as a one-bedroom flat on the potential for noise travel within the block have calls... A Sanctuary property, we will need to take things further the website dedicated to supporting residents with making complaint! Fine of up to 50,000 or 12 months in prison or the situation is more serious we. Landlords handling of the residents refund request when the account ombudsmen and regulators to find a.! Cookies to ensure that we provide you with the best possible experience on website... Care for assistance i used Resolver to force the hand of a complaint where an issue more. A month to live with no heating for months on end and living with half a roof.... Offered a breakdown as to how it had reached this calculation anyone mentions... Im disabled and i have to fight and fight to get a swift resolution your... Resident raised concern on 16 December 2019 investigation if the noise is unreasonable, based on its,... The incident number so we can follow up on your behalf quicker to talk face to face - but can...

Kirklees College Vle Moodle 2, Brookfield Special Investments Wso, Sectional Differences Between The North, South, And West, Articles S