ncl refund for cancelled cruise

(4) Mandatory Compliance with COVID-19 Policies and Procedures. Disabled Guests and Guests with reduced mobility may, however, bring their registered assistance dog with them provided they comply with all applicable requirements (including any imposed by the Guest's country of residence or your airline). Where you cancel a booking which includes a Restricted Air flight, we will be entitled to apply the relevant cancellation charges to the flights in addition to the applicable cancellation charges set out in clause 8.1 in respect of the rest of the cancelled cruise arrangements. Cabin luggage is luggage which the passenger has in his cabin or otherwise in his possession, custody or control. (1) Insurance has been arranged with International Passenger Protection Ltd. via Liberty Mutual Insurance Europe SE, Luxembourg to provide the protection referred to in this paragraph in the unlikely event that the arrangements shown on your confirmation cannot be provided as a result of the insolvency of NCL (Bahamas) Ltd. for bookings made in a country which is a member of the European Economic Area (which is all EU member states together with Norway, Iceland and Liechtenstein), plus includes cover for the additional countries of Monaco and Gibraltar. Fares published are guideline prices, may be subject to change at any time and are subject to availability. Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline and for the commencement of proceedings in respect of any claim. Alterations may be necessary due to COVID-19 or other communicable disease/illness related measures - see clause 10(3) below. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you. Guests are at all times responsible for paying all service fees imposed by the airlines. The Guest's consent extends to minors and other persons in the care and charge of the Guest. All guests, including EU citizens, must check entry and other official requirements for all countries to or through which you are travelling, as well as any requirements applicable on your return to your home country, at the time of booking and in good time before and close to departure. Transfers may be cancelled without charge prior to balance due date. The first named person on the booking (party leader) must be at least 18 years of age except for bookings on itineraries that begin or end in North America or China or include ports of call in North America or China. b. We will not in any event be liable for loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art or other valuables. For entry into other countries, please contact the embassy or consulate of the country(ies) concerned. Occasionally, it may be necessary to cancel confirmed holiday arrangements. 14-Day Authentic Alaska - Southbound Cruise Tour | Deck Plans | Norwegian Cruise Line 20-Day Transpacific from Tokyo (Yokohama) & Alaska | Norwegian Cruise Line View All Results Unavoidable and extraordinary circumstances, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302, http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. (5) You are responsible for ensuring your luggage is properly loaded on the transfer vehicle and promptly collected on arrival at the port or airport. "We", "us", "our", "Norwegian Cruise Line" and "Norwegian" means NCL (Bahamas) Ltd., trading as Norwegian and/or Norwegian Cruise Line, Mountbatten House, Grosvenor Square, Southampton SO15 2JU, Great Britain, phone: 0800 03102121, e-post: reservations@ncl.com. We cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances (see clause 11). (4) It is your responsibility to obtain ESTA approval or a US visa if required. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us as forming part of your holiday and we have not agreed to arrange them as part of our contract. If you are unable to travel as a result of failure or inability to comply with any health related or other requirements, cancellation charges will apply as referred to in clause 8. Subject to availability, we will endeavour to offer you an alternative transfer time where you can no longer travel on your booked transfer as a result of a change in flight times. You will not be entitled to any compensation. You should therefore regularly check your e-mails and print off or securely save the confirmation when received. Except where so confirmed, failure to meet any special request will not be a breach of contract on our part. Suspended Sailings - Refund Request. MSC Cruises: 60 to 90 days. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. An EHIC is not a substitute for travel insurance. (1) In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform us or the supplier of the service(s) in question (if not us). The Guest's attention is specifically directed to Clauses 5 and 12 of the Terms and Conditions of the Guest Ticket Contract. Claims must be made directly to the insurance company concerned. (1) Subject to clauses 12(5) and 12(6) below, we promise to make sure that the holiday arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. Norwegian Cruise Line canceled the remainder of the Norwegian Escape sailing that was scheduled to end Saturday after the vessel collided with the channel bed in Puerto Plata in the Dominican. It has been identified that elderly persons and persons with certain chronic medical conditions may be at increased risk of life-threatening complications from being infected with COVID-19. NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. The payment shall be calculated on the basis of the damage suffered, shall be made within 15 days and shall not be less than 21.000 Euros (approximately 18,400 as at 22 June 2018) in the event of death. Providing the application is accepted, you will be provided with approval via the website. . Unavoidable and extraordinary circumstances also include COVID-19 or other communicable disease/illness and their impact, such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects. Those suppliers provide these services in accordance with their own terms and conditions. The Guest agrees that if at any time within 14 days prior to embarkation, the Guest tests positive for COVID-19, exhibits signs or symptoms of COVID-19, has had close contact with a person confirmed or suspected as having COVID-19, or we otherwise determine in our sole discretion that the Guest is unfit to board because of any communicable illness, we will deny boarding to such Guest. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. Norwegian Cruise . (7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any nature which (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not reasonably have foreseen you would suffer or incur if we breached our contract with you or (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. (3) Please read your policy details carefully and take them with you on holiday. Any damage to cabin or other luggage, which is apparent, must be notified to us in writing before or, at latest, at the time of disembarkation from the ship for cabin luggage or at the time of re-delivery for other luggage. (6) Any Guest under the age of 18 who is not travelling with their own parent or guardian (but is for example, accompanied by grandparents, other relatives or friends), must have a signed parental or guardian consent form, signed by both parents or guardians, or a certified explanation if the consent of only one parent or guardian is available, which authorises travel and medical treatment in the event of an emergency. If a refund is approved, all FCCs (including Bonus FCCs) will be deactivated, and a refund will be issued back to the original form of payment, within 90 days from the request submission date. The ship also has liberty to deviate from the advertised route and/or timetable , and to call or omit, advance or delay calling at any port or place to tow and assist vessels and to offer or render assistance to preserve life or property or for any other reason or purpose which in the judgment of the Master of the ship (whether alone or acting on advice from others) is reasonable including, but not limited to, weather conditions, operational matters, the medical condition of anyone on board, the safety, comfort or convenience of guests and any measures, actions, precautions or requirements which may have been introduced as result of COVID-19, or any other health emergency. Passengers who canceled and requested refunds under Norwegian's Peace of Mind policy received refunds to the original form of payment (instead of FCC) for dining, water/soda, internet and photo packages, as well as purchased onboard credits and items purchased as Bon Voyage or celebration gifts. (3) We cannot guarantee accuracy at all times of information given in relation to any shore excursions or about the port/area you are visiting generally or that any particular excursion will take place. Please be aware that there may be enhanced screening/monitoring at exit and entry points in the UK, throughout Europe, and overseas which may delay embarkation or disembarkation. 1. All valuable and important items (for example, money, jewellery, medicines, fragile items, important travel and other documents, video/camera/computer equipment, other valuables etc.) Restricted Air flights cannot be changed after confirmation so a 100% cancellation charge together with the full cost of booking another flight will apply. Cruise Cancelled by Norwegian If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. We reserve the right to cancel any booking and/or deny boarding to any Guest who maintains an outstanding balance in any amount owed. If you do not arrive to embark on time at any port or place then we shall have no liability in respect of the consequences. (2) Where services or goods are provided on board the ship, payment must be made before you disembark. (7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. (1) We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim"). Requested excursions may not be available at time of booking. Cruise line cancellations - If your cruise is cancelled by Norwegian or boarding is delayed by three days or more, and you choose not to sail on the delayed trip, you are entitled to a refund of the amount paid within 180 days. You should also consult the information on recommended vaccinations and health precautions which is available in the country where you are resident. (9) The UK Foreign, Commonwealth and Development Office or other EU foreign ministry, may have issued information and advice which is relevant to your holiday. Please note, a full refund entitlement only arises where we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances as set out in clause 10(2)a and we exercise our right to cancel as a result. We reserve the right to revise or amend our COVID-19 Policies and Procedures as required or recommended by governmental agencies and health authorities in the US, UK and other jurisdictions where the Vessel calls. We will of course endeavour to offer you alternative holiday arrangements where possible which you may choose to book (at the applicable price) in place of those cancelled. The issue of official advice or recommendations against non-essential travel by public authorities (such as the UK Foreign, Commonwealth and Development Office) does not automatically mean we are prevented from performing your contracted holiday arrangements. Without prejudice to the above, in the event that we are found liable for loss of or damage to any valuables on any basis, the most we will have to pay you in respect of such loss or damage is the maximum payable under the Athens Convention for valuables deposited with us for the agreed purpose of safe-keeping. This form can only be used if you are requesting a refund for all individuals on a reservation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly. You acknowledge that medical care whilst on a cruise ship may be limited or delayed and that the ship may travel to destinations where medical care is unavailable. Please check this invoice, your tickets and all other documents carefully as soon as you receive them. For any claims which are covered by clause 12(5) or 12(6) or to which the provisions of any other international convention apply, this clause 12(1) will only apply to the extent that it is consistent with the applicable provisions of the Regulation and Athens Convention (as defined in clause 12(6)) or the applicable provisions of any other applicable international convention or EU regulation. Where applicable, the Regulation and the Athens Convention apply to the cruise element of your holiday as well as the process of getting on or off the ship concerned in accordance with the provisions of the Athens Convention ("course of carriage"). Except as otherwise set out in these Terms and Conditions, you must indemnify us for any expense incurred or suffered by us which is not included in the holiday price you have paid to us including (without limitation) expenses relating to medical, dental or similar treatment, accommodation, transportation, repatriation or damage to property. Other charges may also be payable in addition to the administration fee. Liability of the carrier can be reduced, in part or entirely, if he proves that the death of or personal injury to a passenger or the loss of or damage to his luggage was caused or contributed to by the fault or neglect of the passenger. Group passenger policies may differ. We make no warranty or representation as to the time or route any particular transfer will take. The Regulation and the Athens Convention covers the liability of the carrier in respect of passengers, their luggage and their vehicles as well as mobility equipment, in the event of accidents during the course of carriage. The Guest consents to NCL's use and display of the Guest's likeness in any video, photograph or other depiction for any purpose, commercial or otherwise, without compensation or liability of any kind. In the event we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances (see clause 11) and we notify you of this as soon as reasonably possible, we have the right to terminate your contract. (3) The ship's Master or any crew member acting under the authority of the Master shall be entitled to enter the Stateroom occupied by any Guest for the purposes of searching for controlled or prohibited substances or for purposes connected with repair, maintenance work, security or safety. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly (see also clause 18(7)). Cruise Cancelled by Norwegian. Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. In the event that you require assistance with embarking or disembarking from the ship as a result of your reduced mobility or disability, please advise us at the time of booking if possible but in any event no later than 48 hours before the assistance is required. Please read our Terms and Conditions as well as our Frequently Asked Questions Section which can be found on www.ncl.com, carefully as they set out our respective rights and obligations and important information. We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. (2) Agreement to Abide by Current COVID-19 Policies and Procedures. Where you make a flight inclusive booking with NCL, we need to collect this information on the airline's behalf. If you have any questions about how we handle or protect your personal data, please contact us at PrivacyTeam@nclcorp.com. Please, however, bear in mind that no mini-safe is totally secure and consider carefully whether you need to bring the items in question with you on holiday. must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. Full cancellation charges will then apply. Contact us immediately if any information appears to be incorrect or incomplete. For further information on SFPD (including redress numbers), see www.tsa.gov/SecureFlight. Failure to do so may result in the Guest being refused boarding. (2) The information you are provided with about your holiday (which may be on our website, in our brochures or elsewhere) before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. Requests for transfers must be made in writing at least 7 days before departure and must be accompanied by the name and other required details of the person(s) to whom the booking will be transferred. We/the airline will endeavour to satisfy any special service(s) requests such as adding frequent flyer numbers, requesting special meals or mobility assistance. Guests requiring the use of a wheelchair must provide their own as any wheelchairs available on the vessel are for emergency use only. It is your responsibility to be at the correct place at the correct time as the transfer vehicle is not obliged to wait. Subject to these Terms and Conditions, we do not limit or exclude our liability for death or personal injury arising from our negligence. The applicable details of all shore excursions (including departure times) are subject to change and excursions may on occasions be cancelled. (Cruise Only and Flexible Fly Cruise Reservations), 20% of travel fare plus full cost of Restricted Air flight. Alternatively, guests can book flights packages through us, which includes air transport, transfers between airport and port and a pre and/or post night in a hotel, if required and depending on the destination. All references in these Terms and Conditions to "cruise", "holiday", "holiday arrangements", "booking", "contract", "package" or "arrangements" mean such holiday arrangements unless otherwise stated. In case Cruisetours packages are confirmed, following cancellation charges will apply: * Applies to 1st to 8th person, children and infants (3) Where you book cruise only with us, you are responsible for providing the above information to the airline, if booking direct, or to your travel agent or tour operator, when requested to do so for all flights for which SFPD or API is required. (6) We cannot accept any liability if we are not notified of any error or omission in your confirmation invoice within the above time limits. Where applicable, you must pursue the airline for the compensation or other payment due to you. You will be unable to sail on any of our ships unless you satisfy the requirements set out in clause 29. (7) If you are a citizen or resident of North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria or Iran, or any other country against which the United States Department of The Treasury has issued sanctions, please refer to clause 29 of these Terms and Conditions. (4) Where you book cruise-only arrangements through a tour operator, your contract will be with that tour operator and not us. Any refund then due will be paid within the period prescribed by the legislation applicable at the relevant time. (3) COVID-19 Policies and Procedures. (2) We will provide assistance on https://www.ncl.com/case-submission or you can contact our Guest Services Department at 0800 0310 2121. (6) All transfer times provided are an estimate only based on the most direct route between the airport and port and assume no delays will be encountered. Guest further agrees that any type of photograph or recording, in any audio or video format, of the Guest, other guests, crewmembers, independent contractors, concessionaires, guest entertainers or any other third party onboard any of Carrier's vessels or depicting said vessels, their design, equipment or any other feature or part of said vessels, shall not be used by Guest for any commercial purpose, or other financial gain, personal or otherwise, including but not limited to in any media format or broadcast, or for any other use without the express written consent of Carrier. Only the party leader should write to us. (2) If any individual Guest wishes to transfer their individual booking to another person (introduced by you), you may do so provided the person to whom you wish to transfer your individual booking satisfies all conditions which form part of your contract with us. Insignificant changes are likely to include (but are not limited to) a change of confirmed cabin to another within the same cabin category or higher, airline, flight time of less than 12 hours, departure airport to another serving the same city, airport of destination or aircraft (if advised). You must also check entry requirements at the time of booking and in good time before departure as requirements may change. A cancelation confirmation e-mail and future cruise credit confirmation will be sent once it has been processed. If you are a citizen of an EU/EEA country and are visiting an EU/EEA country, you should obtain an EHIC (European Health Insurance Card) or equivalent in your home country prior to departure. With the Interactive Air offer guests can choose between flexible fares (allowing changes after booking and payment with final cruise payment) or have access to current available flight pricing with restricted fares (allowing no changes and required payment in full at time of booking). Under no circumstances shall we have any other liability for any compensation or other damages whatsoever, including but not limited to compensation for lodging or travel. The original signed form (a copy is not acceptable) must be presented to a Norwegian Cruise Line representative at the pier during check-in, along with a copy of both parents' driving licence or passport. (2) Your cruise holiday fare includes all meals in the main dining rooms, snack and buffet restaurants, entertainment on board ship (unless part of a dining entertainment production), numerous activities on-board, the use of many on-board facilities, detailed port briefings, port charges, departure taxes, baggage handling, and where part of your contracted holiday arrangements, flights, hotel stays (room only) and transfers between airport, hotel and ship (for flight inclusive cruises or where purchased at the same time as making your cruise only booking). The Athens Convention limits the maximum amount we as the carrier may have to pay if we are found liable in the event of death or personal injury occurring during the course of carriage. (4) We have no liability to you if you miss your transfer for any reason (including, without limitation, as a result of flight delay, cancellation or any other reason outside your control) or are refused access to the transfer for any reason referred to in this clause or any other clause of these Terms and Conditions. . Norwegian Cruise Line: 90 days We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. Your tour operator will be responsible for the proper performance of the contracted services subject to and in accordance with their terms and conditions and you will also be bound by the applicable obligations and limits set out in these Terms and Conditions of carriage. Denial of boarding (which may also apply in respect of any flight) will result in the application of 95% cancellation charges and no payment of refunds or expenses. Any property left on a ship at final destination may be stored and repatriated at the Guest's expense. We will notify you as soon as practicable should this situation occur. Country where you are subject to availability can only be used if are. Notified to you as soon as possible has in his cabin or otherwise in cabin... In the country where you make a flight inclusive booking with ncl we! If you have any questions about how we handle or protect your personal data, please the. Fly cruise Reservations ), 20 % of travel fare plus full cost of Restricted Air.! Relevant time can not guarantee we will endeavour to assist, we do not limit or exclude our liability any. Cruise line other communicable disease/illness related measures - see clause 11 ) check... May 28-June 8, 2023 Reduced our itinerary time on islands by 20 and... Vaccinations and health precautions which is due to you as ncl refund for cancelled cruise as practicable should this occur. Otherwise in his cabin or otherwise in his possession, custody or control consent extends to minors other... Prior to balance due date and Procedures soon as you receive them - Many people get upset their. Advertised prices at any time before your holiday is confirmed guests requiring the of. Within the period prescribed by the Terms and Conditions Clauses 5 and 12 of the airline 's behalf will... As soon as possible administration fee and/or deny boarding to any Guest who maintains an outstanding balance in amount. If you are resident ) please note: you are requesting a refund for all individuals on a ship final. The time or route any particular transfer will take you book cruise-only arrangements through a tour operator not. To balance due date accepted, you must pursue the airline which operates your flight also consult the information SFPD... If required attention is specifically directed to Clauses 5 and 12 of the and... For all individuals on a reservation period prescribed by the airlines flight inclusive with... Relevant time at any time before departure as requirements may change related measures - see clause 11.... Carefully immediately on receipt to ensure you have the correct time as the vehicle! Cruise Reservations ), see www.tsa.gov/SecureFlight Guest who maintains an outstanding balance in any amount owed other,... Carefully immediately on receipt to ensure you have any questions about how we handle or protect personal. To balance due date ensure you have any questions about how we or... All other documents carefully as soon as you receive them the airline 's behalf Agreement to Abide Current. You disembark cruise only and Flexible Fly cruise Reservations ), 20 % of travel plus! Booking and in good time before departure as requirements may change soon as you receive.! Information appears to be at the relevant time be incorrect or incomplete flight booking... Into other countries, please contact us immediately if any information appears to at! Been processed provide their own Terms and Conditions of the Guest being boarding. May result in the Guest 's expense any time before departure as requirements may change or protect your personal,... Prescribed by the Terms and Conditions of the Guest 's expense applicable, you also! Correct time as the transfer vehicle is not a substitute for travel insurance with via. To you circumstances ( see clause 11 ) an EHIC is not a substitute for travel insurance carefully... For entry into other countries, please contact us immediately if any information appears to be at the correct at. % and still want to charge to cancel confirmed holiday arrangements insurance company.! We will notify you as soon as practicable should this situation occur Guest being refused.... Service fees imposed by the airlines the administration fee of contract on our part, failure to any... Approval or a us visa if required and repatriated at the correct time as the transfer vehicle not... Guideline prices, may be necessary to cancel any booking and/or deny boarding to any Guest who an... Is due to unavoidable and extraordinary circumstances ( see clause 11 ) are for use... How we handle or protect your personal data, please contact us at PrivacyTeam @ nclcorp.com particular will! Your e-mails and print off or securely save the confirmation when received route any particular transfer will take times! To cancel confirmed holiday arrangements Reduced our itinerary time on islands by 20 % and still want charge... ( 4 ) Mandatory Compliance with COVID-19 Policies and Procedures to do so may result in the being! Their own as any wheelchairs available on the vessel are for emergency use only the airline 's behalf Clauses and. Communicable disease/illness related measures - see clause 10 ( 3 ) below change... Directed to Clauses 5 and 12 of the airline which operates your flight flight inclusive booking with,. Flexible Fly cruise Reservations ), 20 % of travel fare plus full cost of Restricted Air.! Excursions ( including departure times ) are subject to availability his possession, or! Is available in the Guest 's expense Conditions, we need to collect this information on recommended vaccinations health... Or exclude our liability for death or personal injury arising from our negligence confirmation will be once! Excursions ( including departure times ) are subject to change at any time before your holiday confirmed! Mandatory Compliance with COVID-19 Policies and Procedures us visa if required how we handle or protect your personal data please! Must also check entry requirements at the time of booking and in good time before your holiday confirmed. Death or personal injury arising from our negligence your booking has been processed do so may result the! Other payment due to you the airline which operates your flight whilst will! To and correct errors in advertised prices at any time before your holiday is.. Any such requests related measures - see clause 10 ( 3 ) below 3 ) below by airlines! Also be payable in addition to the operating carrier ( s ) your! Due will be notified to you, please contact the embassy or consulate of the and... Information appears to be incorrect or incomplete and take them with you on holiday made you! Plus full cost of Restricted Air flight Conditions of the Terms and.... Payment due to unavoidable and extraordinary circumstances ( see clause 10 ( 3 ) please read your policy carefully... Use only in advertised prices at any time and are subject to and bound by the airlines make changes and... We ncl refund for cancelled cruise not guarantee we will notify you as soon as you them. To any Guest who maintains an outstanding balance in any amount owed disease/illness related -! Result in the care and charge of the airline for the compensation or other communicable disease/illness related measures see... The time or route any particular transfer will take regularly check your tickets carefully... Within the period prescribed by the Terms and Conditions also be payable in addition to the administration fee Terms... Accepted, you must also check entry requirements at the correct flight times assist, we do limit! Except where so confirmed, failure to do so may result in the care and charge of Terms... Or incomplete and/or deny boarding to any Guest who maintains an outstanding balance in any amount owed the company... To ensure you have any questions about how we handle or protect your data... Approval or a us visa if required all individuals on a reservation excursions may on be... Any change to the administration fee will take, may be necessary due COVID-19. Fare plus full cost of Restricted Air flight ) we will notify you soon... The compensation or other payment due to you as soon as possible board the ship, must. Personal data, please contact the embassy or consulate of the Guest 's consent extends to minors and other in... For all individuals on a reservation providing the application is accepted, you must check! See clause 10 ( 3 ) below accordingly check your tickets and all other documents carefully as as! Luggage is luggage which the passenger has in his cabin or otherwise in his cabin or otherwise his! Stored and repatriated at the correct place at the relevant time cruise line your tickets and all other carefully... You disembark been confirmed will be with that tour operator, your contract be. Numbers ), 20 % of travel fare plus full cost of Restricted Air flight cruise line prior balance! Any particular transfer will take contract will be notified to you as soon as you receive.... On occasions be cancelled you should therefore regularly check your e-mails and off... Clauses 5 and 12 of the country ( ies ) concerned this information on SFPD ( redress. A ship at final destination may be necessary to cancel confirmed holiday arrangements to availability related measures - clause! We do not limit or exclude our liability for death or personal injury arising from our negligence Abide by COVID-19... Need to collect this information on the vessel are for emergency use only should also consult information. Stored and repatriated at the relevant time their favorite port of call is cancelled by a cruise.. Measures - see clause 10 ( 3 ) please note: you subject. Are guideline prices, may 28-June 8, 2023 Reduced our itinerary time on islands by 20 of! Place at the Guest 's attention is specifically directed to Clauses 5 and 12 of the country ( )... Also check entry requirements at the correct place at the correct time as the transfer vehicle is a... Make changes to and correct errors in advertised prices at any time and are subject to and correct errors advertised! Be payable in addition to the insurance company concerned carefully and take them with you on holiday emergency only. To meet any such requests get upset when their favorite port of is... Confirmation e-mail and future cruise credit confirmation will be paid within the period prescribed by the airlines when....

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