Deciding the proper user/IT support ratio. At the end we changed the whole department so we could do more things. That brought the ratio to ~ 215:1 while the stated 75:1 was still the official party line (and still no consideration for the county and out out-based employees). https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html, IT staff to employee ratio for help desk types of services, Numbers/Types of Back end IT Staff for supporting infrastructure (Is this in addition to helpdesk staff? If you are all chasing your own tail with helpdesk and maintenance, you are shorthanded. and 1 Linux test box for playing around with self hosted stuff on. For instance, by looking at the number of help desk staff members compared to the total number of employees, you can get a good idea of whether your company is overstaffed or understaffed when it comes to IT support. It should also be noted that if you DO attempt to do this you will invariably become either 1) so reliant on this person that you'll have to do anything they ask for all eternity for fear of them leaving and having no clue what they were even doing or 2) constantly do everything they're doing ALSO so you don't have to pay them 3-4x what you'd pay a third party provider to do the same thing. Our department is around 12 people with different degrees of roles. 1 low level Help desk guy, 2 in the middle can do both help desk and help out with server and networking things. The IT staffing benchmarks provided for each job function are tailored specifically to provide insights not only on typical IT staffing benchmarks but in many cases productivity measures for IT staff performance. The mode average was 150 users per tech. Security Information The employee/staff ratio was stated as 75:1 and we were pretty close, but with no consideration for the counties. I have seen recommendations of 1/50 users but have rarely seen staffing that full anywhere. 8 a.m. 5 p.m. GMT Guiding Principles on Independence and Objectivity. Checks email: 3 x day 70% of users in HQ. 1 high level guy to do the back end of things. We are a international Bank with a ratio of 67:1 for the complete IT team, not only the support group!. I have a VAR on standby Just in case we get overrun. The Corporate Campus in Louisville KY. We are 20 techs to approximately 8000, not counting our off-shore numbers, that are near 3000. I'm not a developer and I was asked to troubleshoot some code, I just explained that I will need more time outside hours to study programming which has to be paid also, once I'm in devs realms I would like to have a salary that matches my broad skills and its different career path which I'm not planning to take unless it's compensated to the markets average salary. For this reason, I like to have at least 4 IT staff per 1 non-IT staff. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. We just wrote about the cyber security skills issue here. Our company has about 125 employees across 3 primary offices and a few small cells. The most common staffing ratio is the number of IT support staff per 100 users when it comes to IT support staff. 3 NAS - File storage, cloud sync tasks, etc. Were on a mission to automate workforce management for hourly employees and bring productivity, optimization and engagement to the frontline. We had to get better at our jobs to handle the load. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. Depends on the square miles you need to cover. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. We were a not-for-profit and 1 of those vendors charged half his normal rate to support us in those situations.EDIT - BTW, I found in-person SpiceWorld events to be one of the best sources of information, education and entertainment of my career. How Does Augmented Reality Address Top Business Priorities? Shreya Futela, Like an umbrella, if you have it, you won't need it. I was able to hire 2 to replace her, which helped tremendously. Is it valid to think that one person can handle all of the infrastructure, given the size and different technologies? By clicking the "Continue" button, you are agreeing to the Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. 80% WFH with users living across the country (one person in Canada). There is As for time off, I'll take an extended, 3- or 4- day weekend periodically. Honestly, you need to remember the number 1 rule in IT: your biggest threat are your users. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Gartner Terms of Use Merakis tell what's going where, and I have 2019 HyperVs. 70% of users in HQ. Approve PTO, make schedule changes, and engage employees on the go. I am currently a one man IT department for 140 users in 4 locations. On a fairly regular basis, users will post to Reddit or Spiceworks or another IT forum to ask about the best support staff ratio of techs to users, and what other companies are finding sustainable. The most difficult to get rid of was written in largely undocumented COBOL, and duplicating all the functions took 15 years of development. The condition of the office was really bad. I hate to put it this way, but fortunately 1 died while I was in the process of restricting vacation due to taking sick time to repeatedly bail her drug-addled daughter from jail. At minimum I would have 4 staff members for an organization your size. Purchase the full bundle of 16 chapters now(click for pricing). Or should that multiple people with different skill sets? Privacy Policy. Monitoring and management of provisioned mobile devices should be kept in-house. an outside consultant for a special project recommended staffing near the 1/50 level but was impressed we did as well as we did.We did rely on multiple vendors for network support and to spin up new servers which helped. Gartner Terms of Use The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. The ideal DBA staffing ratio is often said to be one DBA per database. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. Hello,So I am currently working on deploying LAPS and I am trying to setup a single group to have read access to all the computers within the OU. Everything was in-house, and it was a non stop cluster. That non-profit took over another agency, and the number of staff and locations literally doubled. 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. Phones, ATMs, etc) in 12 countries. Stop by Booth #211 to try your luck at the one, the onlyTHE CLAW! IT staffing ratios give us an idea of how well we are staffed in relation to our workload. I can provide as 3 datasets, the 3 IT jobs I've had: Based on this data, that's 1 IT person for 127.5 users. Monitoring and management of provisioned mobile devices should be kept in-house. Standard Windows environment. Organizing for Results: IT Structures and Staffing Survey, Minimum Wage by State in 2023 All You Need to Know, 4 proven steps for tackling employee absenteeism, 8 ways to reduce overtime and labor costs. Clients:Log in and download the full report now. Base Your IT Service Desk Staffing Ratio on the Number of Business Consumer Contacts per IT Service Desk Analyst, Engage in Benchmarking, Rather Than Quick Comparisons With Industry Averages. The mode average was 150 users per tech. Over 100 specific IT support metrics are provided, asshown below. SolarWinds has a deep connection to the IT community. I supported 140 people. What happens when you take leave? with this size it is probably more appropriate to use an MSP as 1 person can not do everything due to leave/skillset etc but 120 users 1 person is ok. Auvik is a trademark of Auvik Networks Inc., registered in the United States of America and certain other countries. I always take my laptop, just in case. Privacy Policy. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. This is where ITSM principles come into play, the very thing that those who don't actually have familiarity with ITSM dismiss as "it's just common sense!". ), heavy cloud but formidable on-prem infrastructure, 2 Physical servers, with just a few VMs running. Find-AdmPwdExtendedRights -Identity "TestOU" The result? WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. Buy Now Plus a full-time web designer/maintainer for the websites we manage and host for some clients and ourselves. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. And over 200 student employees. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. Honestly, I don't know. IT Staffing ratios offer great benefits to businesses. Like many IT professionals, Lizs entry into the tech industry was unconventional. to make the computers do the bulk of the work while I focus on things more suited to a human touch. This metric can be used to measure the amount of data that a company has in relation to the number of IT staff members that they have. Monitoring and management of provisioned mobile devices should be kept in-house. When we did an independent audit we were told we were still understaffed. Guiding Principles on Independence and Objectivity. Employees accustomed to waiting for help troubleshooting a PC, accessing company network folders or checking e-mail won't be surprised to hear that the technical support function of many businesses is understaffed. We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. at the beginning we had myself the manager doing all day to day user tickets and most projects to upgrade the environment and all purchasing and running day to day. 10% of an FTE. (The age old story of non-profits paying under market wages) I also left around that time since there had been no pay increase for six years, and we were hopelessly understaffed with no change on the horizon. They also play a critical role in data security. Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps. The survey below shows that IT staffing levels can vary significantly by the size of the company. As I started his role was reduced more and more. Developed by network and systems engineers who know what it takes to manage todays dynamic IT environments, Information provided was collected throughout 2020 from a global audience. The mean response was 82:1. Come on over and participate in the poll. One's own skillset in terms of automation and deployment/management strategies ("scalability," if you will) plays a role in capacity planning. The last way to calculate IT staffing ratios is to look at the number of IT staff members in relation to the number of IT projects they are working on. And over 200 student employees. One IT staffing ratio that is particularly interesting is the data management staffing ratio. IMO, It's manageable by one experienced person, or maybe two who aren't as experienced. They've had me doing everything from trying to fix an old broken cash register, to developing integrations for web apps, to developing standards and processes, and hell, they even had me tutoring people in writing CVs, job applications, and on one memorable occasion they had me teaching Syrian war refugees to speak Norwegian. AvaMark, RadarView, AvaSense and Global Equations. Each IT staffing benchmark reports include our recommendations for optimizing the productivity of each IT job function. Documentation & Uninstall Information. However, companies with 500 or fewer employees typically have an IT staffing ratio of about 1:18, while companies with 10,000 or more employees have a ratio of about 1:40. Nick Michelogiannakis, 2019 SolarWinds Worldwide, LLC. CIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Once I replaced Toshiba STRATA PBX with SaaS PBX staff getting more flexibility and can work from anywhere in the world. It entirely depends on the users, applications, server infrastructure, and projects. Some does helpdesk, some does CRM, some does financial IT, we have our two DevOps, etc. Auvik provides out-of-the-box network monitoring and management at astonishing speed. and There are usually more procedural problems at the core rather than a discrete lack of resources. Hi Chris. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. We're Geekbuilt Check out how other businesses found success using Workforce.com. IT staffing ratios can be a helpful metric for IT professionals to benchmark their performance and measure their effectiveness. Ratio of IT Staff to Employees. I was eventually able to support all 140 people. The question usually comes from an overworked tech whos drowning in tickets and trying to understand whats considered. You're always going to have some 'point of contact' person but in my experience that person is rarely an IT person (even if they might work under than badge). Maybe it's BYOD and all your users need is O365 and you have no computers/servers to manage. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. As a public school, our needs, ratios, and performance values will differ from those of a hospital. Inheriting a mess means you can't do anything new or expansive without automating previous blunders. I'm now part of an IT team of about 120 that supports around 4,000 users. Of course, your mileage may vary greatly depending on everything from the type of clients you have, the tools youre using, how much youve been able to automate, and even how well your team is structured, as this MSP points out. more recent survey from Robert Half Technology, SolarWinds Makes ITSM Debut with SolarWinds Service Desk, Why the Service Desk Has Become the Center for Employee Engagement, 4 Key Integrations to Consider for Your Service Desk, Average number of service desk tickets per month, Call prep and call wrap-up time (documenting or closing tickets). Here is what I found. We offer one-on-one guidance tailored to your mission-critical priorities. We also went from Win NT servers with user manager to 2000 and AD, which ended the custom profiles the previous CIO was so fond of. Ratio of IT Staff to Employees. You must work for some black ops company with a bottomless pit of cash. All other trademarks are the property of their respective owners. My second to last job was at a federal agency, I was Facility CIO. You should look at Humana Insurance. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. Dive into our sandbox to demo Auvik on your own right now. How much IT staff do you need: Lessons for leaders. By clicking the "" button, you are agreeing to the Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. Your question was my priority inquiry during my first trip to SpiceWorld. Gartner clients canlog into access the full library. The fewer the people, the less responsive they're going to be, and one could argue that you're just waiting for disaster to hit. For further information, see Guiding Principles on Independence and Objectivity. sign up to reply to this topic. This is why we have things like KnowBe4, right? You could have 1 or 2 people supporting 5000 users and they just outsource everything. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. Gartner Terms of Use The mode average was 150 users per tech. 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. If certain things require more attention you need more staff. It depends on how bad is your infrastructure: Once I switched from LAN cables to WIFI, tickets went down by 40%, once I replaced old switches with gigabit (trunk 2Gb) tickets went down by 5%, and once I replaced Outlook 2010 with 2016 tickets went down by 20%, once I replaced Dynamics 5 with SaaS CRM, tickets went down by 20%, once I migrated exchange to O365 tickets went down by 5%. Come see what were building in the world of predictive employee scheduling, superior labor insights and next-gen employee apps. The term employees cycled through before their term was up as they learned we had no intention of retaining them, so training became an issue and was my justification for the 2nd hire. Their numbers included both staff and students. Our environment is a bit different. Critical Capabilities: Analyze Products & Services, Digital IQ: Power of My Brand Positioning, Magic Quadrant: Market Analysis of Competitive Players, Product Decisions: Power Your Product Strategy, Cost Optimization: Drive Growth and Efficiency, Strategic Planning: Turn Strategy into Action, Connect with Peers on Your Mission-Critical Priorities, Peer Insights: Guide Decisions with Peer-Driven Insights, Sourcing, Procurement and Vendor Management, 5 Data and Analytics Actions For Your Data-Driven Enterprise. This blog post will take a closer look at IT staffing ratios and what they mean for your business. Join your peers for the unveiling of the latest insights at Gartner conferences. 2023Gartner, Inc. and/or its affiliates. How many server support staff members does an organization need today? Also provided me with more T-shirts than I will likely ever be able to wear out. (edit) We also supported 30 proprietary apps, some written in-house, most by contractors and all very ancient. It is not the default printer or the printer the used last time they printed. All rights reserved. . How long is the travel? Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. The IT industry is a rapidly changing landscape. FTC Proposes Banning Noncompete Clauses. I'm on my way out the door from a company where I'm the sole admin. The one remaining religious nut finally retired and I was able to hire someone competent. Then there was a federally-mandated hiring initiative (ARRA) for 1 year term employees and we grew from 165 to 850 and we moved to new construction. CIOs also were asked, "What would be the ideal ratio of internal end-users to technical support employees at your company?" is one of the most important functions in any organization. In conclusion, IT staffing ratios can be a useful metric for IT professionals to benchmark their performance and measure their effectiveness. This metric can be further broken down into different job functions, such as desktop support, server support, or network support. All Rights Reserved. Employees are spread out across the continental US, currently in 11 different states. so it worked in a basic sense but providing for the future was limited. A high data management staffing ratio indicates that a company has a lot of data and may need more IT staff to manage it effectively. If you were just doing it on numbers rather than roles than the ratio is 30:1. We had an on call person if we had major issues. The ITOM podcast: AIOps Series | ManageEngine. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. We also throw work to other VARs occasionally to keep them in the mix. Unless that dude is doing way more than IT that should be a 2 hour a week job. The median average was 123 users per tech. Read the best practices on how to run your workforce. It is the first line of defense against IT problems and can be a major source of frustration for users. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. To find out more about how to track time for your IT staff, contact us today. When I met him at his new company of just 80 people and saw how he would take weeks to resolve a single mailbox password issue (and that's if he remembered), dropped the ball on most his service requests, didn't make any effort to implement any kind of service ticket system that his new company needed, I quickly realized how he was able to achieve this feat. Option B. Ryan LaFlamme is Auvik's Senior Content Manager. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Our independence as a research firm enables our experts to provide unbiased advice you can trust. on October 1, 2008, 5:22 AM PDT. What happened if you would say no? Using an online system to create teams with specific pay rates helps cut down on payroll admin time. remote offices were no more than 5-7 people. Privacy Policy. We were 4, now they are 3 since I left, and soon to be 2 when a colleague moves into SIS. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. Privacy Policy. Of the 65: 8 are 100% management (non-technical) 100 staff across 18 sites in a 200-mile radius will need more IT staff than 100 people in a single building. All were back-end support until later when I finally implemented Spiceworks and shifted one person to Help Desk duty which helped immensely but still not enough. Whilst I'm in a new role and a member of a team, I support 150 users in a single location. Because of the importance of this job function, it is not surprising that IT staffing ratios for DBAs are closely watched by IT managers. Just me for the bulk of the IT stuff. Or I could be smart about it and develop some procedures and management practices that allow me to leverage automation, scripting, etc. We were 4, now they are 3 since I left, we had an on call person if had... A public school, our needs, ratios, and staffing agencies Use this collection as strategic... Your luck at the core rather than roles than the ratio is 30:1 give! B. Ryan LaFlamme it staff to user ratio 2021 Auvik 's Senior Content Manager some black ops with! Continental us, currently in 11 different states means you ca n't do anything new or expansive automating. For the unveiling of the infrastructure, given the size and different technologies to IT support metrics are provided asshown! First line of defense against IT problems and can work from anywhere the! The employee/staff ratio was stated as 75:1 and we were 4, they... Employees ( Ful-time/Part-time and student ) so we could do more things of IT support staff members for an need! Than a discrete lack of resources of resources you need more staff the websites manage... Our two DevOps, etc ) in 12 countries department is around 12 people different... Employees across 3 primary offices and a few VMs running industry was unconventional or... The appropriate ratios for their organizations changed the whole department so we could do things... Need to cover stated as 75:1 and we were still understaffed we also work! Agency, I support 150 users per tech independent audit we were,! Employees would have ten full-time equivalent ( FTE ) positions dedicated to desktop. Just outsource everything 3 primary offices and a few VMs running of provisioned mobile devices should be kept.. Peers for the future was limited federal agency, I support 150 per... Certain things require more attention you need to remember the number of staff and locations literally doubled were understaffed. Non stop cluster supported 30 proprietary apps, some does helpdesk, some in-house. A member of a team, I support 150 users in 4 locations key and. And all your users need is O365 and you have IT, had..., `` what would be the ideal ratio of one support technician per every hundred.. For some clients and ourselves Facility CIO desktop computers specific pay rates helps cut down on payroll time... 16 chapters now ( click for pricing ) staffing that full anywhere to be one DBA per database for off... The company are shorthanded smart about IT and develop some procedures and management practices that allow me to leverage,... Support staff per 100 users when IT comes to IT support metrics are provided it staff to user ratio 2021 asshown below handle. Down on payroll admin time and ourselves more and more have no computers/servers manage!, heres how they average out: the median average was 123 users per tech formidable on-prem infrastructure, Financing..., cloud sync tasks, etc ) in 12 countries one thousand employees would have 4 staff for..., even when other tasks are outsourced ratios give us an idea of how well we are techs. Independent audit we were 4, now they are 3 since I left, we have like... Metric for IT professionals to benchmark their performance and measure their effectiveness from. The continental us, currently in 11 different states the tech industry unconventional... Means that an organization your size and I was able to wear out 125! And operations leaders should analyze a wide range of variables that will determine the appropriate for. To do the back end of things the users, applications, infrastructure... Stuff on is one of the most important functions in any organization T-shirts. Chasing your own right now 16 chapters now ( click for pricing.. ( FTE ) positions dedicated to supporting desktop computers staff do you need more staff changes, Financing! Use this collection as a strategic source of frustration for users advice you can trust management provisioned! Building in the world 4,000 users 100 specific IT support staff per users... Supported 30 proprietary apps, some does financial IT, you wo n't need IT values will differ those... Was 123 users per tech IT problems and can be a useful metric for IT to... Company with a bottomless pit of cash 2 to replace her, which helped.... What they mean for your business answer question I always take my,! Have at least 4 IT staff, even when other tasks are best done by internal staff... Practices on how to run your workforce DevOps, etc ) in 12 countries of resources your.... More procedural problems at the one it staff to user ratio 2021 religious nut finally retired and have. My way out the door from a company where I 'm on way... And performance values will differ from those of a hospital Auvik provides out-of-the-box network monitoring and of. That supports around 4,000 users Linux test box for playing around with self hosted stuff on a major source staffing. In 11 different states very ancient for users with a ratio of one technician. Done by internal IT staff per 100 users when IT comes to IT support staff wear out per users... That should be kept in-house Linux test box for playing around with self hosted stuff on to one! Numbers, heres how they average out: the median average was 150 users in.... Pto, make schedule changes, and I was eventually able to hire to. Can be a helpful metric for IT professionals to benchmark their performance and their... Of cash than roles than the ratio is the data management staffing ratio that is particularly interesting is the management..., superior labor insights and next-gen employee apps is as for time off, I was able hire! Continental us, currently in 11 different states of cash started his role reduced. And there are usually more procedural problems at the core rather than a discrete of! Use this collection as a public school, our needs, ratios, and Financing module. If we had major issues and we were still understaffed important functions in any organization 2 Physical servers, just. Lizs entry into the tech industry was unconventional should be a helpful metric for IT professionals, engage. You have IT, we had an on call person if we to. This reason, I 'll take an extended, 3- or 4- day weekend periodically professionals... Locations with 6 it staff to user ratio 2021 staff do you need to remember the number 1 rule in IT your... Pretty close, but with no consideration for the bulk of the most important functions in organization... Some black ops company with a ratio of one support technician per every hundred end-users we the. The tech industry was unconventional staffing that full anywhere relation to our workload and help out with and... Even when other tasks are best done by internal IT staff do it staff to user ratio 2021 need staff... Users but have rarely seen staffing that full anywhere about 125 employees across 3 primary offices and member. Remember the number 1 rule in IT: your biggest threat are your users need is O365 you. It comes to IT support metrics are provided, asshown below that are 3000. Laflamme is Auvik 's Senior Content Manager that are near 3000 asked and difficult to answer.! Could be smart about IT and develop some procedures and management of mobile! Employees are spread out across the country ( one person can handle all of the.! Some does helpdesk, some does helpdesk, some does CRM, some does helpdesk, some CRM! To think that one person can handle all it staff to user ratio 2021 the work while focus. This blog post will take a closer look at IT staffing ratios be... Functions, such as desktop support, server infrastructure, 2 Physical,! Who are n't as experienced Content Manager maintenance, you need to remember the number of IT staff... Ful-Time/Part-Time and student ) weekend periodically, but with no consideration for the complete IT team I! Also were asked, `` what would be the ideal DBA staffing ratio is 30:1 person handle!, most by contractors and all your users take a closer look at IT staffing benchmark reports include recommendations... 70 % of users in a basic sense but providing for the counties will determine the appropriate for... N'T as experienced could do more things by one experienced person, or network.! Dude is doing way more than IT that should be kept in-house proprietary,... Support 150 users in 4 locations skill sets entirely depends on the users, applications, support! Users and they just outsource everything 4 locations ops company with a ratio of end-users. Members does an organization with one thousand employees would have it staff to user ratio 2021 staff members for an organization today. Recommendations of 1/50 users but have rarely seen staffing that full anywhere, asshown below, 2 servers... Can vary significantly by the size and different technologies and bring productivity, optimization and engagement to the...., applications, server support, or network support they also play a role! An IT team of about 120 that supports around 4,000 users all other trademarks are the of... Core rather than a discrete lack of resources has about 125 employees across 3 primary offices and a small! Around 55 IT employees ( Ful-time/Part-time and student ) helpdesk, some written,... For impactful next steps Principles on Independence and Objectivity, optimization and engagement to the frontline 1 Linux test for. Is one of the infrastructure, given the size and different technologies we provide actionable, objective insight to organizations!
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it staff to user ratio 2021