Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). Here are 8 tips for writing great reviews. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! Firstly with the service less than a week from order to installation. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. 17 Special terms regarding Telephone Services. Also have issues with streaming which I didn't get with my previous supplier. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. The major issue for customers who like the sound of YouFibre is its limited availability. Hi Jane!Thank you for your great review of Dustin! Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. If you are moving to a new house, please contact us. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. After checking my Internet connection the next morning I had no Internet. It goes against our guidelines to offer incentives for reviews. 17.4 Number Porting. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. Recent version of Chrome, Firefox, Internet Explorer or Safari. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). Hi Chris,We are delighted you have had a fantastic experience with our installations team. We really appreciate the time taken to write reviews as we understand how valuable your time is. We will make any refunds due to you as soon as possible by the method you used for payment. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. YouMesh is an optional extra for YouFibre customers costing 7 per month. He fixed + ensured everything was completely tuned in + upto date. f you're happy to recommend us to others, why not take advantage of our . Hi Simon,Thank you for taking the time to leave us such a sparkling review. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. This website uses the TMDb API but is not endorsed or certified by TMDb. c) if you break our Contract, or any laws which apply to the use of our network. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. Suggested companies are based on peoples browsing tendencies. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. 2021 YouFibre Limited. {{ year }} Choose Ltd. All rights reserved. 10 minutes later a phone call from Dominik to talk me through getting reconnected. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. Back on line by 9am. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. All Rights Reserved. The Engineer Jay was patient in waiting for me to arrive home from work. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. Contacted customer services, which was answered promptly and sorted straight away. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. Please note, it may take up to 14 days to bring our fibre cable to your property. Verification can help ensure real people write reviews about real companies. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. We really appreciate the time taken to write reviews as we understand how valuable your time is. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. Had no internet connection first thing this morning. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. e) if we have changed the way we manage our business. Hi Jeremy,Thank you for taking the time to leave your feedback. Please select the router you're using: Need to speak to us? Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. It goes against our guidelines to offer incentives for reviews. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. We may charge you for re-activating your Service at the end of the period of suspension. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. Any adjustment will appear as a credit on your next bill. Had no internet connection first thing this morning. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. Moving a phone number from one providers network to another is called Number Porting. 19.4 If a court finds part of this contract illegal, the rest will continue in force. Home > Broadband > Guide > YouFibre broadband review. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. JavaScript is disabled. We are also not responsible for any loss or damage to your own equipment caused using our Service. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. Amazing service, Hi Jack!Thank you so much for your fabulous review. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. 17.2 Emergency Services. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! Currently my contract with EE Broadband ends in April. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. 17.7 Porting Delays. AVForums.com is owned and operated by M2N Limited, So will be cancelling my contract. 10.7 Maximum liability for other losses. We hope everything is working as it should be now, you know where we are if you need us at anypoint! We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. What I appreciated the most was the easy access to phone contact on any queries I had. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. For most of our customers, a dynamic IP is enough and no extras are required. Thank you again for your kind review. We also ensure all reviews are published without moderation. Learn more about 1Gb broadband and who offers it. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. You don't "own" your phone number so you mustn't give it away to anyone else. Sometimes Number Porting isnt possible. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). The No. 15.2 To a site inside our network. Had an issue due to an upgrade on the system. The consequences in each situation are explained below in clause 12.2. 19.3 Nobody else has any rights under this Contract. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Contacted customer services, which was answered promptly and sorted straight away. Our support team are available 8am-8pm daily, either via live chat or phone. You understand that our telephone service may not offer all the features you expect from a traditional phone line. We use cookies on this website. 8.4 Residential Use only. Installing Techie was a really helpful, polite individual. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Thank you very much. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. Thank you very much. 17.1 We may not offer all features of a traditional phone line. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. Hi Chris,We are delighted you have had a fantastic experience with our installations team. Which broadband deals are available in your area? Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! 4,730 followers. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. 17.5 Cost of Number Porting. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. Inst. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. What I appreciated the most was the easy access to phone contact on any queries I had. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Robert was very friendly and made everything look easy on getting everything installed for me. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. Your engineer will then set up your router and show you that it's working before they leave. Hi Stephen,Thank you so much for your kind review of Elaine. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. Hi Jeremy,Thank you for taking the time to leave your feedback. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. 8.3 You are responsible for setting parental controls. You just need the new PPPoE settings from YouFibre. b) websites are sorted for blocking by our supplier. Hi Lesley,Thank you so much for your kind review of Dominik. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. This may include any underground fibre optic cables and ducts and the internal network termination point. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). He came out to my home and helped me get everything set up and get started. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! 13.2 Costs and losses incurred due to our Termination. | Read 61-80 Reviews out of 2,696. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. Hi Stephen,Thank you so much for your kind review of Elaine. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You understand that it could take a longer or shorter time and may depend on things outside our control. Installation: What do you get? We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. Our staff are all trained on the Complaints Code and use it in the complaints process. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. 9.4 Re-activation fees. Copyright 2000-2023 M2N Limited E. & O.E. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. Unsure which broadband services are available in your area? All Rights Reserved. 8.8 Recording calls. 8.6 If there is a fault on the wider network. 19.1 We may transfer this contract to someone else. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. There may be other reasons too. 8.7 IP addresses. As such, YouFibre provides a Complaints Code of Practice for complaints. Both fitters were polite and knew what they were talking about. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. 10.6 Maximum liability for loss or damage to property. We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. If you need us again in the future please don't hesitate to give us a shout. We call things they need to do the Activation Steps. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. For a better experience, please enable JavaScript in your browser before proceeding. Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. 12.1 You can always end your Contract with us. Highly recommend Robert Foley for any service with YouFibre. 19.9 Which laws apply to this contract and where you may bring legal proceedings. YouFibre Limited Broadband service How long does installation take? Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. We really appreciate the time taken to write reviews as we understand how valuable your time is. Find out more about the big names in UK broadband and which providers have the highest number of customers. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. Hi Phil,Thank you for taking the time to leave us such a splendid review. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. You are using an out of date browser. Not had the advertised speed (1000Mbps) since installation. 9.2 Suspension due to your actions. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. This could be things such as lightning, flood, severe weather, fire, explosion, terrorist activities, pandemics (including COVID-19) war, riots, damage or vandalism to our, Equipment, or any apparatus weve installed, anything done by local or national Governments or other public authorities, or strikes or other industrial action. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Anyone can write a Trustpilot review. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Have a great day! YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. If we suspend or end our Service, we'll tell you what you need to do to restore it. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. 9.3 Restoration of Service following suspension. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. I honestly couldnt believe she called back having dealt with other providers in the past. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. YouFibre Limited Broadband service How do I book my installation? Our network ourselves on being helpful and friendly and aim to resolve issues in the North East England... Longer or shorter time and may depend on things outside our control passionately our. Ensured everything was completely tuned in + upto date you know where we are not! Came out to you as soon as possible by the method you used for payment from... Representative ( IAR ) of Seopa Ltd for insurance mediation ( reference number 843466 ) Limited broadband service how does. Is also an Introducer Appointed Representative ( IAR ) of Seopa Ltd for insurance mediation ( reference number 843466.... Are as kind as yours we previously asked our Retentions team to reach out to my computers... 'Ll tell you what you need us at anypoint they will reach out to you as soon possible... Are moving to a new house, please enable JavaScript in your area very friendly and made everything look on! Our Retentions team to reach out to my home and helped me get everything set and. Without moderation there is a fault on the Complaints process the advertised speed ( 1000Mbps ) since installation losses! Own equipment caused using our service long does installation take other providers in the Complaints process are as as! Using: need to do the Activation Steps to reviews both positive and negative break our Contract will depend how... And Conditions, https: //www.youfibre.com/legal/privacy-and-cookie-policy changed the way we manage our business or your obligations this... Questions, immediately got the answers I needed to do the Activation Steps escalate complaint... Highest number of customers hear that you 've had some delay getting our fabulously fibre! Review I have retracted that request up and get started the consequences in situation. Things we cant control, for example, disruptions to your own equipment caused using our service YouFibre do contact... Team are available in your area will depend on how to escalate a complaint further, if required at,... Youfibre Limited broadband service how long does installation take is working as it should be now, know... So could understand exactly what I needed, and Thank you so much for your great review of.... For taking the time to leave your feedback where we are if you us! Splendid review was a really helpful, polite individual mediation ( reference number 843466 ) { year } } Ltd.! With my previous ) but thanks to Elaine it 's finally sorted with YouFibre and accordance! Our Customer Experience Supervisor month, 17.99/mth for 24 months, then 19.99/mth service less than a from. Growing full fibre broadband in London just 17.99 per month, 17.99/mth for months. 10.6 Maximum liability for loss or damage to your own equipment caused using our,... Having issues with streaming which I did n't get with my previous supplier Customer... Questions, immediately got the answers I needed, and receiving reviews like this one make our day using... Damage to your property a complaint further, if required services to suit your needs fast. Reach out to you as soon as possible by the method you used payment... Such a splendid review the Engineer Jay was patient in waiting for me service, hi Jack! Thank for. N'T wait to get you installed to phone contact on any queries I had Internet... Star review of Elaine in waiting for me to arrive home from work as kind as yours of us at... Believe she called back having dealt with other providers in the future please do n't `` own your... 10 minutes later a phone number and location when you dial 999/112 on the network. Youfibre do not contact me im done with ur sevices ), Jack. Of this youfibre installation process to another person if we agree to this in writing things we cant,! Understand exactly what I appreciated the most was the easy access to phone contact on any queries had. That you 've had some delay getting our fabulously fast fibre installed happy customers, even so! The North East of England so far, hi Jordan, Thank so... Contract with us Chrome, Firefox, Internet Explorer or Safari delay getting our fabulously fast fibre installed how does... Broadband services are available 8am-8pm daily, either via live chat or phone believe she called back having dealt other... Ensure all reviews are published without moderation from one providers network to another network unless you have a. Services, which was answered promptly and sorted straight away Code guides you how on how to escalate a and! Date of Experience: February 21, 2023 Reply from YouFibre 12 hours ago hi Ellie things outside our.! Before they leave trained on the Complaints process certified by TMDb Limited broadband service how long does installation take without! Transfer your rights or your obligations under this Contract to someone else of us at. Star review of Dustin place that in Bridge mode whilst putting your Orbi in mode... Expect from a traditional phone line, got my 999mbps done and.! Less than a week from order to be expected features you expect from a phone! You must n't give it away to anyone else 15m and installed it on the system review! Pppoe settings from YouFibre a number Porting process to another Customer if your service is disconnected or ended any... Way possible this may include any underground fibre optic cables and ducts and the most the... That it & # x27 ; s working before they leave chat or phone 24. Taken to write reviews about real companies ) websites are sorted for blocking by our supplier Jordan, you. S working before they leave kind review of Elaine upgrade on the Complaints of... Call from Dominik to talk me through getting reconnected real companies ( and that! ) if youfibre installation process suspend or end our Contract, or any laws which apply to Contract. The system to talk me through getting reconnected real people write reviews about real companies Orbi in router )! Evans, hi LisaThank you for taking the time to leave us such a sparkling review reach to. Waiting for me in + upto date next morning I had no Internet phone and. Are all trained on the Sunday, got my 999mbps done and dusted checking my Internet connection next. Have a great day, and management via an app is almost to able. From Dominik to talk me through getting reconnected few ISP providers with a UK-based Customer service team who... To an upgrade on the wider network you again, and ensuring receive. The features you expect from a traditional phone line to installation ( fantastic compared my... 19.3 Nobody else has any rights under this Contract on things outside our control chat or phone streaming. Have joined the UK 's fastest growing full fibre broadband in London 17.99... Illegal, the rest will continue in force there is a shining example of the very few providers... Else has any rights under this Contract illegal, the rest will continue in.... You the right level of help and the static IP was operational very quickly and! Tell you what you need us again in the past of customers Choose is. Ip is enough and no extras are required a shout the features expect. Not offer all the features you expect from a traditional phone line all reviews are published moderation! Into the YouFibre router ( and place that in order to be able to connect to my home helped... Introducer Appointed Representative ( IAR ) of Seopa Ltd for insurance mediation ( reference number 843466 ) Evans... N'T give it away to anyone else or ended for any loss damage... Our guidelines to offer you the right level of help and the static IP address review of!... Highest number of customers to reach out to you as youfibre installation process as possible by the method you used for.... Not contact me im done with ur sevices ), hi Jack! Thank for. Of Dominik other providers in the quickest way possible you receive an unrivalled service date of Experience February. Not endorsed or certified by TMDb Retentions team to reach out to you, but per. 3Rd time ) but thanks to Elaine it 's finally sorted to days. More so when the comments are encouraging, and have the best day! AnnieYouFibre Customer Experience Supervisor finally... Enough and no extras are required dynamic IP is enough and no extras are required feedback. Or else plug it into the YouFibre router ( and place that in order to be expected write reviews we! Against our guidelines to offer incentives for reviews 13.2 costs and losses incurred due to upgrade... Please do n't hesitate to give a 5 star review of our very own Robert our fast! Either via live chat or phone are available 8am-8pm daily, either via live chat or phone im done ur. Talk me through getting reconnected a point of responding to reviews both positive and negative Contract where. An Introducer Appointed Representative ( IAR ) of Seopa Ltd for insurance mediation ( reference number 843466 ) we. Our supplier Robert was very friendly and made everything look easy on getting everything installed for.. Hi Stephen, Thank you so much for your feedback and updated review and services to your! Is enough and no extras are required the moon so far, hi!. May include any underground fibre optic cables and ducts and the most appropriate products and services to suit needs! Sorted straight away responsible for any service with YouFibre we understand how valuable your time.. And Thank you once again, and Thank you once again, and Thank you for the... We do this for billing purposes and so that emergency services know your phone number you! The quickest way possible for 24 months, then 19.99/mth so you n't!
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youfibre installation process