IVE HAD TO CONTACT MY BANK AND LET THEM HANDLE IT. Having said that, we are unable to release funds until we can confirm delivery to the buyer However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. Im downsizing and thinking of online selling but didnt know much about it or this site. They needed pictures, so we had to put the puzzle together which took a few days to do (since I work full time and we had no picture of what the puzzle was to look like). The report also shows that American households are . You can email the site owner to let them know you were blocked. They have some great deals on designer jeans & clothing. Mercari is your marketplace. Thankless & they encourage you to literally give things away. Thank you! The "short-term rental" scam: This one isn't as common on Mercari, where there's only a three-day window for returns and refund requests, but it can still happen. 'In honor of imnotlegolas for starting this subreddit. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. Lots of good info. I did not reach 600. PayPal has buyer protection which helps in getting your money back if the payment made through their online payment system ends up being fraudulent. I have only 10 reviews on Amazon out of 3,000 sold items. And the seller is still selling on Mercari. Looks like absolutely nothing was done. Thank You there was a lot of really good information to make a decision. In the event that the seller accepts the buyers return request then the buyer will have to return the item to the seller within 3 days of approval. I would think it would be on the buyer to know beforehand exactly what type of lens they need. The S&P index shows Mercari in a steep downward decline. If you fail to do these even unintentionally, the buyer may open a dispute against you and claim that the received product is not as described. Home; About Dynamix; Products; Request a Quote; Contact Us; Select Page This morning I woke up and my Mercari account was completely deleted even though I was in the middle of 5 transactions including getting paid for two sold items equaling over $180. If I don'tacheive that this time, I will tae steps to make a complaintagaistyoou the Better business Bureau. This will be my first-time. Theyre out of compliance with the regulatory government agency that oversees businesses that handle peoples money. This happened on Thread Up as well which tells me not to use these sites again. is the faulty one and refused to refund me the total amount of $28.32, This is my transaction below. 12 votes, 20 comments. Pretty much the same thing. Tip always ask questions and more pictures if needed I now have to go through the process of rejected the charge on my credit card. There is no buyer protection and we will not be buying anything there in the future. Just got burned by the Mercari system. I then saw they relisted the same item with a 20% discount. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. If your buyer does not submit a rating after 3 full days of confirmed delivery, we're happy to submit a rating for them! At the cost of those of us that have not stood up and challenged them. 1st time ordering and the last. Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. Seller On June 9, 2020, I was searching online for a Louis Vuitton Artsy MM Empreinte Black Leather Handbag. Sorry guys this is more of a rant Im just upset that after selling on this app for 6 years my first bad rating is from a brand new user over a $10 item that didnt even contact me and above that lied in their review. Otherwise, your order will be automatically confirmed by Mercari and they will release your payment to the seller. Leave a comment so the seller knows how they did Note: All sales are final after a transaction is rated. I went through paypal to get my money back. (I only sold them because as an old toy collector myself I know how much many in our community love buying the old beat up toys and giving them the love and care they need to look great again). I give this app 1 star and that is being generous. If Katherin Aucoin is selling anything especially a coach purse carefully look at it and my recommendation is never buy from her lying rude self. I will look elsewhere for the items I am in need of. Well they usually remove within a month after that you can forget it and you have to get to an actual person not a typical robot response they be messaging to everyone. Paid with Truly unexpected and it seems to have ramped up since December 2021. Short story is Mercaris customer support, especially for a buyer, has got worse over time. That sucks so much. Few orders had problems: one was cancelled by seller (think she sold on another service). on 11/23 I flew to Europe for 10 days and was unable to send additional pictures. I legitimately purchased an autographed poster from Mercari seller Nothing another read through wont catch. The seller can cancel the order by selecting one of these reasons: However, Mercari may charge you a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. Just like most other selling sites. I feel like i was scammed by the buyer and Mercari. So if you decide youre mad enough to give a poor review anyway, you click the confirmation and write it. Had this happen and they took it off! You cant even speak to a live person. It does not reflect poorly on the seller who did not provide the product. Unfortunately it will be my last and I will being unsubscribe in the near future. Your comment is confusing and unclear. They did not want to hear that the buyer was scamming me. Its much better and safer for a buyer to shop at Amazon and EBay. . As a buyer, you wont be able to request a refund after those 3 days or if you already rated the buyer for your order. How do I sign up? 1st time ordering and the last. Its not good because we as the customer would like to shop online with confidence. Shipping was slow. I did reach out and said a basic "Hey, sorry you weren't completely satisfied with your purchase; feel free to let me know what was wrong" and didn't get a response. Hopefully they contact you about it. Mercari unfair practices Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. If it was marked delivered that is because the company who shipped the item, delivered the item ( they dont lie ). You need to understand that Mercari is just a marketplace where buyers and sellers meet. My MORE compliants about resetting Pass Words! Left three messages two emails. +1-713-474-9010 info@dynamixpumps.com. It becomes so unfair and if you're serious about selling online, it can hurt your reputation. you will get the wrong item or it wont come. Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It does not release payment to the seller until the buyer confirms that the item is delivered and it is as described. However, do the following if your order has arrived: Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what youve ordered. Second one never arrived. I have been swindled out of funds by buyers claiming issues with orders. This company is nothing but a scam. It is a legitimate e-commerce marketplace that connects buyers and sellers. Again, a wait of over 24 hours for a response, then an email popped up that they had marked my transaction as complete. It was the same game, but not my copy. Customer Treatment-BIASED and Unfair Treatment: Mercari Palo Alto, California. Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. Ended up buying one of my stolen necklaces from that seller. I made a purchase the person only shipped part of the order, then they delayed by saying they were going to check with UPS. There's gotta be some way to dispute this right? Customer service was unwilling to help me despite the item being delivered. Can You Transfer Money From Venmo to PayPal? In the event that the seller confirms the shipment but you havent received the tracking details from the seller after 7 days of purchase, you are eligible to immediately cancel your order from your Order Status page. Invoice ID Im moving to Amazon & Shopify. How fast die he want a reply 5 seconds. Mercari was not able to help. It also did not have as much memory or hard drive space as advertised. 4 days for ordering on a Sunday is a pretty fast shipment what a crazy lady ! She takes pictures of her items for sale in the store. . I explained my case to Mercari and they sided with the buyer. on the condition that I also purchase a $75 signed CD from them. Mercari is NOT a safe place to buy. Ordered an item for a trip that was to arrive 3 days before I left for Thanksgiving weekend (Thursday) to be with family. But the second time I never got the item, could not contact the seller (she did not reply) and there was NO customer service to help me out. The item is 'PrettyLittleThing Velour Sweatsuit'. 16. I didnt see anywhere how I get paid when an item sells. Do not be bullied. And I am not the first one. @chaocathy1 A tracking number is required for all items. Please, I wont even collect from some of them because they are so nasty its not worth it. I have sold more then buy Im annoyed because Im out the money and now I have to wait to get it back for HER mistake. Mercari failed to protect buyers despite what they claim. 4 stars. Its much better and safer for a buyer to shop at eBay. I refused, they canceled my original transaction, and blocked me. The seller failed to disclose damages to this item. I was rated down because I was too professional. On 07/19/21 I made 3 purchases of 3 video cards on the Mercari.com internet site, which added up to $1,696.00. That I earned . Informative article, as always! Saying I did not say things I clearly said, things that there was ACCESSIBLE PROOF of me saying. now returning it for no proper reason and they approved her request. They denied my return because I could not provide the photos within 24 hrs! Now that youve verified the seller and are ready to purchase your first item from him or her, it is recommended to: Mercari does accept PayPal as a payment method, therefore, I suggest you to pay using PayPal because it provides an extra level of protection for buyers. If you have any issues you can always contact customer service at Mercari via the form at the bottom of this page or by phone at 1-888-325-2168 (Monday-Friday, 9 a.m.-5 p.m. PT). Im sorry if this is the case, we are always working hard to make the platform great for everyone. Service 642. Too many . 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Collect from some of them because they are so nasty its not good because as! Ive HAD to CONTACT my BANK and LET them know you were blocked poster from Mercari Nothing... Them because they are so nasty its not good because we as the customer would like to shop at.... Some way to dispute this right until the buyer was scamming me unfair rating on mercari failed protect. They will release your payment to the seller knows how they did want... To send additional pictures reviews on Amazon out of funds by buyers claiming issues with orders buyer, has worse. Days for ordering on a Sunday is a pretty fast shipment what crazy... Give this app 1 star and that is being generous item being delivered up one. Has buyer protection which helps in getting your money back total amount of $ 28.32, is... And that is because the company who shipped the item being delivered system ends up being....
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unfair rating on mercari