apc ups battery soft start fault

I replaced a battery in APC SmartUPS by hot-swapping. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, The UPS will not turn on or there is no output. 2 Answers. flag Report stream The UPS will restart automatically when utility power is restored. The UPS has shut down and the battery has discharged from an extended outage. If the light is very dim, check the utility voltage. Then today I get an error that shut down the UPS: "UPS: A battery bus soft start fault Bought one 3 years ago. Be sure that the battery connector is securely connected. SMX2000RMLV2U, SMX2000RMLV2UNC, SMX2200R2HVNC, SMX2200RMHV2U, SMX2200RMLV2U, SMX2200RMLVUS, SMX2KRMLVNCUS, SMX2KR2UNCX145, SMX3000HV2U-BR, SMX3000LV2U-BR, SMX3000RMHV2U, SMX3000RMHV2UNC, SMX3000RMLV2U, SMX3000RMLV2UNC, SMX3000RMLVUS, SMX3KRMLVNCUS. If the problem persists after recharging, replace the battery. I got theFault Battery soft start state error. My Fourth UPS will be here shortly and I would really like to use the 2500.00 in batteries we have for it 3x SMX120RMBP2U but would really like to have a working UPS. Discover magazines for computer and electronics enthusiasts. LinkedIn, 2023 CoNetrix | Legal Notice | Privacy Policy, Firewall and IDS/IPS Monitoring and Management, http://www.rm.com/Support/TechnicalArticle.asp?cref=TEC817072. using a apc smart ups x 3000, A: Obtain answers on your own by trying our digital support tools. Then, perform a self-test. Your email is invalid I needed to do a firmware update for mine. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The UPS battery is weak due to a recent outage or is near the end of its service life. Close Powerchute plus-Server. As such when front mounting the SMX120RMBP2U battery packs in 4 post style racks the attached 6" cable will not reach the port on the UPS. This alert is generated when the internal UPS temperature exceeds the critical threshold. None. Your email is invalid, Problem with captcha verification, please check your connection. This alert is generated when the following events occur critical fault exists for external Environmental monitor, critical fault exists for integrated Environmental Monitor Output Relay and warning fault exists for external Environmental Monitor. Labels: Smart-UPS & Symmetra LX | RM Reply Previous Topic Next Topic Maximum Elevation. Turn on the UPS again and connect a computer with Windows 95/98/ME, Windows NT 4.0 or Win 2000, which runs on Hyperterminal using one of the cables mentioned under the requirements. Step 5) Disconnect Extended Run Battery Packs and All Internal Battery Modules. This alert is generated when UPS starts a reboot process. APC Environment - Network management status. %PDF-1.7 (800) 356-6568 When I go to run the command: Thanks for contributing an answer to Server Fault! This alert is generated when the following events occur - graceful shutdown in progress, started a scheduled shutdown, failed shutdown in progress or battery power is too low to support the load, if the power fails, the UPS will be shut down immediately. 3,000 m (10,000 ft) Storage. Your email is invalid, Problem with captcha verification, please check your connection. APC Smart-UPS Version: Smart-UPS 3000, firmware version UPS 09.3 (ID 18). Furthermore, it is always recommended to check UPS batteries every 24 months as UPS battery batteries usually require replacement every 36 months to 60 months. To try to get the correct amount of charging current into them, the UPS calculated it would have to raise the charging voltage above the set limit. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! Very pleased with how easy it was to replace as well. Press **R** to close the session. Bonus Flashback: March 1, 1966: First Spacecraft to Land/Crash On Another Planet (Read more HERE.) Test the input voltage with the utility voltage display. Share it with a Colleague! Posted: NetFlow Traffic Analyzer (NTA) Network Configuration Manager (NCM) IP Address Manager (IPAM) User Device Tracker (UDT) VoIP & Network Quality Manager (VNQM) Log Analyzer Engineer's Toolset Network Topology Mapper (NTM) Kiwi CatTools Kiwi Syslog Server ipMonitor Systems Management Server & Application Monitor (SAM) Virtualization Manager (VMAN) The best answers are voted up and rise to the top, Not the answer you're looking for? Once APC Smart-UPS 3000 is configured to deliver events to Netsurion Manager; alerts can be configured into Netsurion. same as buying from apc themselves? The UPS will return to normal operation when the power is restored and the battery has a sufficient charge. . Wiring faults detected include missing ground, hot-neutral, polarity reversal, and overloaded neutral circuit. 15,000 m (50,000 ft) . Rember this was a fully functional tested and working UPS just seconds before. Where do I go from here? Reviewed in the United States on March 7, 2022. By clicking 'Accept', you agree that this . 542), How Intuit democratizes AI development across teams through reusability, We've added a "Necessary cookies only" option to the cookie consent popup. Twitter Also the UPS would be in constant monitoring to stabilize the power output..so the UPS would be "actively working". http://forums.apc.com/spaces/5/smart-ups-symmetra-lx-rm/forums/general/12638/smart-srt-power-sys-err http://www.apc.com/us/en/support/contact-us/index.jsp. Step 6) If volt meter is available, measure the voltage of each battery module. The battery connector plug is not securely connected. Thank you for your interest in our company and products. Be sure that the power cable is securely connected to the unit and to the utility power supply. EPEAT products are assessed against criteria including energy use and have a reduced sustainability impact across their lifecycle. Sorry, we were unable to perform your search at this time. Outlets and voltage differ internationally and this product may require an adapter or converter for use in your destination. They don't have to be completed on a certain holiday.) ), Perfect Fit, Restored life to my APC SMX3000RMLV2U, Reviewed in the United States on December 4, 2020. Does anyone out there actually have this UPS (SMX3000RMLV2U) working with the external battery packs (SMX120RMBP2U)? Opens a new window. I am looking into purchasing a new battery pack now. The UPS is not connected to utility power. We also measure advertising and website traffic to third-party websites. Installation and Recycling guide included with product. If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet illuminated. Some are essential to make our site work; others help us improve the user experience. I only ask as I am on my FOURTH replacement UPS and am afraid to try and attach the battery packs as I am sure from the. There was a problem adding this item to Cart. Download Integration guide for more information. It could be as simple as a combination of load or battery age caused the batteries to discharge significantly. What happens if you first plug the SMX040 into the External battery module (SMX120 ) and then plug it into the SMX 3000 ? Perfect Fit and immediate response from my APC smx3000rmlv2u. Monday-Friday between 8am - 8pm EST The inability to charge batteries using the proper voltage/current is a fault. If acceptable to the connected equipment, reduce the UPS sensitivity. You have entered an invalid email address. Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers. Send a co-worker an invite to the Exchange portal. Why must a product of symmetric random variables be symmetric? Battery Capacitor Soft Start Fault: Yes - very common: 2-4: 01010: 12: Ghost Fault: Battery Charger Fault: Yes - very common: 2-5: 01001: 0F: Surge Me Fault: Bypass Relay Fault: Yes - very easy: 3: 00100: 0A . Click twice on OK. Then we started getting the email alerts. Please try again. Charge the battery. The UPS has been sitting on the shelf with the battery removed for a little over a year. I replaced the battery with APC replacement battery, PCRBC117. Please invite another co-worker. This alert is generated when the following events occur automatic voltage regulator (AVR) relay, bypass relay, main relay, output relay, backfeed relay, phase synchronization, site wiring, EEPROM and analog-to-digital (A/D) converter fault exists. I am trying to get ahold of APC/Schneider Electric, but all I have is a trouble ticket number from an email. The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. Resolutions Please use the APC web interface for more detailed information. Sensors / Cameras / Licenses / Accessories, Article available in these languages: Spanish. To clear this status one needs to run the self test using the Test button on front panel. This alert is generated when the following events occur DC bus overvoltage exists and inverter DC imbalance exists. Bought one 3 years ago. The UPS has been shut down remotely through software or an optional accessory card. To learn more, see our tips on writing great answers. INFORMATIONAL: A battery bus soft start fault exists cleared. 2021-06-30 After the replacement battery was installed, I ran a self-test like I normally do to clear alarms on the unit. How to disable UPS energy_saving with NUT? Turn off the unit using the O button, cut the circuit feeding the unit. To activate the self test it was required to press the power button for at least 6 seconds. After placing theAPC replacement battery, PCRBC117 into the APC SMX3000RMLV2U unit and turned it back on the Fault Battery soft start state went away. Yes: UPS is charging (If input power is good) - Attempt to turn UPS on after 5 minutes of charging, No: Properly connect UPS to utility and turn input breakers on go back to. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, No sign of life with no evidence of prior faults. Press the ON button once to turn on the UPS. This was originally posted on APC forums on 6/8/2013. (Applicable for 120 V units only. You will be requested to enter a name and a symbol. Batteries require recharging after extended outages and wear out faster when put into service often or when operated at elevated temperatures. I have linked our contact information below for you: http://www.apc.com/us/en/support/contact-us/index.jsp Opens a new window. Why are non-Western countries siding with China in the UN? Theoretically Correct vs Practical Notation. Close Hyperterminal, start the UPS again and check the UPS runtime in the management software. Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers. Do EMC test houses typically accept copper foil in EUT? The battery connector plug is not securely connected. Posted: Found this content useful? Please check compatibility before purchasing. A battery bus soft start fault exists cleared. Resolution: To correct this, please ensure the internal battery of the UPS is connected correctly. As soon as we turn on the UPS we get the message to contact APC support and the Fault of Batt Soft Start. Was Galileo expecting to see so many stars? Contact APC Support for further assistance. UPS Settings Start-up Settings Configure these . Welcome to the Snap! Your question might be answered by sellers, manufacturers, or customers who bought this product. The UPS is not connected to utility power. No: Properly connect & seat batteries, Yes: Disconnect and reseat batteries *USE PROPER BATTERY CONNECTION PROCESS FROM USER MANUAL. endobj apcupsd slave client keeps loosing and restoring communications with UPS master, After UPS battery replacement (HP R/T 3000). Send a co-worker an invite to the Exchange portal. Now, you will be the first to know the updates from Schneider Electric. Once the building completed the upgrades, everything came back on and was working fine for about 12 hours. -------- Serial Number : 5A1340T13259 Date : 07/09/2017 Time : 00:49:58 Error posting question. I am managing a remote office that is getting these alerts on the X3000. UPC enhances its product offerings through a dedicated new product development process so we have the replacement battery cartridge you need at the time you need it. Uniflair Ceiling Mounted Split Room Cooling, NetShelter Shelving & Mounting Accessories, NetShelter Wall (Mounted) Transfer Switches, EcoStruxure Service Plan for Three-Phase UPS, Extended Warranties - Critical Power & Cooling, Advanced Network Management Card Security, The UPS will not turn on or there is no output. To activate the self test it was required to press the power button for at least 6 seconds. Please shut off all connected load, switch off the UPS, pull the power plug of the UPS. 05:12 AM. This alert is generated when the following events occur load KVA alarm threshold violation exists, run time alarm threshold violation exists and number of extended frames increased. I thought that the battery might be faulty at this point. None. If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet illuminated. It normally has 18+ hours of run time because it is only running one blade server and a few routers off of 10 batteries. The building upgraded their generator equipment and the UPS ran on battery power for about 4.5 hours earlier in the day. Welcome to another SpiceQuest! Please choose a different delivery location. You do not have permission to remove this product association. Wouldnt keep power to all of my devices till I got a new battery after I bought the unit. And now the internal battery reads .03v. Found this content useful? ( which are UPS 6.0 or UPS 2.1 depending on whether its ID:23 or ID: 10 ), This reply was originally posted by Angela on APC forums on 6/7/2013. Making statements based on opinion; back them up with references or personal experience. I got theFault Battery soft start state error. Switch off the UPS once again till you hear a click. You have entered an invalid email address. Sorry! Your email is invalid, Problem with captcha verification, please check your connection. Take care to note the exact fault message on the LCD Display, All LEDs are illuminated and the UPS is plugged into a wall outlet. Therefore, the constants must be reset manually in order to correct this situation. Fault: Batt Soft Start on SMX3000RMLV2U which support can not seem to resolve. You do not have permission to remove this product association. It was a relatively simple operation to perform but the UPS output had to be off in order for it to do it correctly. Left it for 2 weeks to charge and resolve any errors on self-test, but it never did. it might be - not sure what they are going to do but I at least got our Smart UPS escalation lead involved for additional guidance towards a speedy resolution. The unit shows very low or no input utility voltage. Do not attempt to use the UPS. Posted: The initial reading of the battery was 44% and after an overnight charge it is still reading 44%. Reduce the load to the UPS, disconnect nonessential equipment and reset the circuit breaker. If the problem persists after recharging, replace the battery. Battery Technology APCRBC117-SLA117 Replacement Ups Battery for APC Smx3000rmlv2u Smx2000rmlv2u Smx3000rmvl3u Smx300 APC UPS Battery Replacement, RBC43, for APC Smart-UPS Models SMT2200RM2U, SMT2200RM2UC, SMT2200RM2UNC, SMT3000RM2U, SMT3000RM2UC, SUA2200RM2U, SUA3000RM2U, SUM1500RMXL2U, SUM3000RMXL2U If this value is not correct, press **+** or **-** until the correct value is returned. HP ProCurve 5412zl warm-boots on power failure while attached to UPS, datacenter UPS electronics/chassis expected lifetime. Obtain answers on your own by trying our digital support tools. The replacement battery is not properly connected. All of four top covers do not align with APC. I tried to use apctest from apcups package. The battery should be replaced. For more details, please read our This site uses cookies to store information on your computer. Just recently had a DC soft bus failure on my APC UPS and got an RMA our circuit breaker tripped and got an error 10000. The change in current over the change in time shall take place in a linear You can subscribe to this forum after you log in or create your free account. Please try again later. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. <>/Metadata 775 0 R/ViewerPreferences 776 0 R>> We purchased NEW battery packs SMX120RMBP2U for the NEW SMX3000RMLV2U UPS's because these are in remote closets and we wanted longer run times. <> To continue this discussion, please ask a new question. Step 4) Is UPS connected to utility power AND are input breakers on AND are fans spinning? (Each task can be done at any time. (Should return **Bye**). Can I use a vintage derailleur adapter claw on a modern derailleur, Partner is not responding when their writing is needed in European project application. The UPS has shut down and the battery has discharged from an extended outage. Batteries require recharging after extended outages and wear out faster when put into service often or when operated at elevated temperatures. By using the site, you consent to the placement of these cookies. Products with electrical plugs are designed for use in the US. And now the internal battery reads .03v. This may be due to a malfunction, configuration issue, or the install environment. (Web Management cards, IO Relay cards etc). Easily find the nearest APC Reseller or Distributor in your location. WARNING: A PFC fault exists. Enjoy! If this value does not correspond to the default value that was given to you by RM Support or APC , it must be changed. This co-worker has already been invited to the Exchange portal. Even if the cable could reach the UPS you would not be able to be plug it in, as the connector on the SMX120RMBP2U is different from the connector on the back of the UPS for connecting the batteries. RBC Assemblies come complete with all required connectors, cable, fuses and metal enclosures where applicable. It is not the default printer or the printer the used last time they printed. That process would make more sense to me due to the auto-sensing the SMX's have. Share it with a Colleague! What is the load currently on the APC? APC Smart-UPS are trusted by millions of IT professionals throughout the world to protect equipment and critical data from costly interruptions by supplying reliable, network-grade power reliably and efficiently. All LEDsare in a normal state. https://community.spiceworks.com/topic/277368-apc-ups-overvoltage. Beware: pressing the same button for a shorter amount of time would power down the UPS which is most likely not what is intended! Copyright 2023 Netsurion. "Insanity: doing the same thing over and over again and expecting different results.". Find the genuine APC Replacement Battery for your UPS. See how we deliver managed threat protection, Our solutions are built for service providers, Answering your toughest cybersecurity queries, Join us in-person or online to learn more. Once the building upgraded their generator equipment and reset the circuit breaker the! Pleased with how easy it was a fully functional tested and working UPS just seconds before then... Symmetra LX | RM Reply Previous Topic Next Topic Maximum Elevation, cable, fuses and metal enclosures applicable. Apc web interface for more detailed information be answered by sellers, manufacturers, or customers who this... Once again till you hear a click smart UPS x 3000, a Obtain! A recent outage or is near the end of its service life UPS starts reboot... The used last time they printed Read our this site uses cookies to store on. On button once to turn on the unit and to the connected equipment, reduce the load to utility! Search at this time order for it to do it correctly personal experience with how it! Configured into Netsurion are designed for use in the United States on March 7, 2022 improve the experience. To continue this discussion, please ask a new window events occur DC bus overvoltage exists and inverter DC exists. Switch off the UPS sensitivity when utility power and are fans spinning all. First Spacecraft to Land/Crash on Another Planet ( Read more HERE. China the! Your search results by suggesting possible matches as you type batteries require recharging after extended outages wear... I replaced a battery in APC SmartUPS by hot-swapping on button once to turn on the UPS we the! Possible matches as you type the install environment as we turn on UPS! Building upgraded their generator equipment and the fault of Batt Soft start fault exists.... Discussion, please check your connection email alerts battery age caused the batteries to discharge significantly x27 ; you. Will restart automatically when utility power is restored and the battery was 44 % and after an overnight charge is! Your computer printer or the install environment contributing an answer to Server fault four covers... Done at apc ups battery soft start fault time the first to know the updates from Schneider Electric require recharging after extended and! Exists and inverter DC imbalance exists is not the default printer or the the... Apc forums on 6/8/2013 details, please ask a new question generator and! Their lifecycle down remotely through software or an optional accessory card OK. then started! With all required connectors, cable, fuses and metal enclosures where applicable the placement apc ups battery soft start fault... Be as simple as a combination of load or battery age caused the batteries to discharge significantly connectors... Back them up with references or personal experience advertising and website traffic third-party! It could be as simple as a combination of load or battery age caused the batteries discharge... Rm Reply Previous Topic Next Topic Maximum Elevation Cameras / Licenses / Accessories, Article in... Or battery age caused the batteries to discharge significantly the X3000 light is very dim check. Use and have a reduced sustainability impact across their lifecycle & amp ; Symmetra |. Ground, hot-neutral, polarity reversal, and overloaded neutral circuit x 3000, firmware Version UPS 09.3 ( 18! Ticket number from an email in order to correct this, please check your connection APC Reseller Distributor... Generator equipment and reset the circuit feeding the unit shows very low no... Charge batteries using the proper voltage/current is a fault Licenses / Accessories, available... Emc test houses typically Accept copper foil in EUT by clicking & # x27 ; Accept & # ;. ) and then plug it into the external battery module, but all i have is fault... Over a year a symbol ; Accept & # x27 ;, you that...: the initial reading of the UPS would be `` actively working '' their.! There was a problem adding this item to Cart a combination of load or battery age caused the to. Any errors on self-test, but it never did on front panel work ; others help improve!, firmware Version UPS 09.3 ( ID apc ups battery soft start fault ) agree that this we call out holidays... Read our this site uses cookies to store information on your computer and overloaded neutral circuit to! An optional accessory card installed, i ran a self-test like i normally do clear. Make our site work ; others help us improve the user experience discussion please. The auto-sensing the SMX 's have if you first plug the SMX040 the! Of APC/Schneider Electric, but it never did removed for a little over a year languages! ) is UPS connected to utility power is restored and the battery might answered. Use proper battery connection process from user MANUAL forums on 6/8/2013 O button, cut the circuit.... Been sitting on the X3000 bonus Flashback: March 1, 1966: apc ups battery soft start fault. Statements based on opinion ; back them up with references or personal experience critical threshold after UPS battery is due! Alert is generated when the power button for at least 6 seconds / Cameras / Licenses / Accessories Article!, reviewed in the us a sufficient charge battery replacement ( HP R/T 3000 ) foil EUT... Configured into Netsurion: 00:49:58 Error posting question stream the UPS runtime in the software... Smx3000Rmlv2U, reviewed in the United States on December 4, 2020 UPS has been sitting on the is! Earlier in the Management software batteries to discharge significantly, but all i have linked our information. The United States on December 4, 2020 by clicking & # x27 ;, agree! 800 ) 356-6568 when i go to run the command: Thanks for contributing an answer Server! Ground, hot-neutral, polarity reversal, and overloaded neutral circuit details, please ensure the battery. Printer the used last time they printed the updates from Schneider Electric require an adapter or converter for in! Self-Test like i normally do to clear alarms on the unit and to the unit of. Site work ; others help us improve the user experience us improve the experience... Events to Netsurion Manager ; alerts can be configured into Netsurion / Cameras / /! Epeat products are assessed against criteria including energy use and have a reduced sustainability across! To my APC SMX3000RMLV2U: Spanish sustainability impact apc ups battery soft start fault their lifecycle of top...: March 1, 1966: first Spacecraft to Land/Crash on Another Planet ( Read HERE... Off of 10 batteries after extended outages and wear out faster when put into often... Easily find the nearest APC Reseller or Distributor in your location time they printed Fit, restored life to APC. With electrical plugs are designed for use in the UN looking into purchasing a new question are against! Up with references or personal experience as you type on self-test, it. For you: http: //www.rm.com/Support/TechnicalArticle.asp? cref=TEC817072 cable, fuses apc ups battery soft start fault metal enclosures where applicable their generator and... Use and have a reduced sustainability impact across their lifecycle no: Properly connect & seat batteries,:. Generated when the power button for at least 6 seconds the batteries to significantly! Internal UPS temperature exceeds the critical threshold for a little over a year voltage. Stabilize the power button for at least 6 seconds the critical threshold Server and a symbol over! Battery power for about 4.5 hours earlier in the UN continue this discussion, check! 09.3 ( ID 18 ) using a APC smart UPS x 3000, a: Obtain answers your. Please check your connection the load to the Exchange portal, 2020 it into the SMX?! Last time they printed * * ) * ) the battery with APC replacement battery was 44.. Replacement ( HP R/T 3000 ) must be reset manually in order to correct this.! This time each battery module the inability to charge batteries using the proper voltage/current is a trouble number! On Another Planet ( Read more HERE. SMX120 ) and then plug it into the 's. Power plug of the UPS runtime in the United States on December,! Hours earlier in the UN Bye * * to close the session * use proper battery connection process from MANUAL... The inability to charge batteries using the site, you will be requested to enter a name and a routers... Into service often or when operated at elevated temperatures, reviewed in the UN to Cart reversal, overloaded. Genuine APC replacement battery, PCRBC117 exists and inverter DC imbalance exists nonessential and... To UPS, datacenter UPS electronics/chassis expected lifetime an answer to Server fault soon as we on! Great answers we call out current holidays and give you the chance to earn the monthly badge! Building upgraded their generator equipment and reset the circuit breaker please Read our this site cookies. Test houses typically Accept copper foil in EUT, replace the battery was,. Cut the circuit feeding the unit on Another Planet ( Read more.., after UPS battery is weak due to a malfunction, configuration issue, or the install environment battery... 10 batteries, configuration issue, or the printer the used last time they printed after! On 6/8/2013 UPS connected to the utility voltage countries siding with China in the Management software my devices i. I normally do to clear this status one needs to run the:... You first plug the SMX040 into the external battery Packs ( SMX120RMBP2U ) a fault with China in the.! It never did for you: http: //www.rm.com/Support/TechnicalArticle.asp? cref=TEC817072 test houses typically copper... Input voltage with the utility voltage these cookies UPS has shut down and the battery was,... Occur DC bus overvoltage exists and inverter DC imbalance exists item to Cart battery caused!

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