Then, they said they were having issues with the survey company to complete the new survey with the pool. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. Back Most Popular Projects. Worked with me and resolved the problem. Our pool remodel project was made much easier for us by Aaron Temme. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Its been the worst experience that I have ever had with a company. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. I would advise to never ever use this company for anything. Premier Pools and Spas is a joke of a company. Get buying tips about Pool Companies delivered to your inbox. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. file size: 10 MB. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I mean unless you want to work with an unprofessional company. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. NOTHING!! In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. This field is for validation purposes and should be left unchanged. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. They all three stated they would finish the pool and resolve all of the issues. The lack of communication between this company and their customers is unacceptable. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. I would do it again with this pool company!!! My pool was not set to the correct elevation of my existing patio or yard. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Dustin was our sales guy and he was great! and last updated 2:14 PM, Jan 30, 2017. Cameron was a great asset to us! At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. Thank you, you have successfully subscribed to our newsletter! George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Just finish! Pending items listed below. Premier Pools told me my saltwater pool would be built in 3-4 months. Our team is ready to go and willing to assist you with your pool needs. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. View our Locations Map to find a builder near you and start building the pool of your dreams. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. Premier Pools and Spas have over 25 years of pool-building expertise. "They were excited about the whole design and everything," said Kasey. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. We would love the opportunity to build the pool your family has always dreamt of. They keep saying that's normal.ummm..don't think it is. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. Nationwide: As this customer has been told time and time again, given repair dates of what he wants done. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. No updates, no returned calls, nothing. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. First published on March 28, 2018 / 10:00 PM. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. We'll get to know your dreams . When the company refused to budge, the family called Cristin Severance for Consumer Justice. About. So many pool companies have gone under, yet Premier has continued to complete all contracts. Companies that violate the law can face fines. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 In between the hiring phases I was to have communication with their superintendent. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Services Offered by Premier Pools & Spas. The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. Like why? Mustard algae, also, What is pool coping? We value your privacy. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." "It's their customer service that harmed their business.". We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". Well guide you through the process. Ray ID: 7a19a06018f8aa15 If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. The couple says the pool has broken lights and faulty drains. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. Their biggest complaint -- the installation of the cap for the edge of the pool. We spoke with seven customers who . We insisted that PP&S rip it out & replace it at their expense. Submitting a response indicates a willingness to work with customers to make things right. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The area has highly expansive soil that. Request a FREE quote HERE or call us at (855) 212-2210. Consumers want to see how a business took care of business. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. About. Buying a pool is a big decision for your family. We provide a quality experience at every step along the way because happy customers are our currency. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The experience was terrible, they were non-responsive and the quality of work was awful. Their popularity was sparked by the pandemic, which forced people to stay at home. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. Request a FREE quote HERE or call us at (855) 212-2210. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. They never show or don't show or push dates out. Save yourself the headache and sleepless nights thinking about all the money you just threw away. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools Who knows! With over 100 locations and growing, its easy to find a local Premier Pools & Spas. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. I am only posting this review to let others know the truth about dealing with this company. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. Premier Pools and Spas have over 25 years of pool-building expertise. I have a huge crater in my backyard. So, when youre ready to take the plunge, well be here. Building a pool can add value to your home. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. What could we have done or do in the future to improve or change your perception? 85% of emp The first time he was nice, but then the issues started. Obviously, this hasn't happened at all. On 13th August 2021 my pool was plastered and filled with water. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. 5. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. Rates may vary based on location, credit score, and loan amount. They say there were issues with permits not being filed and workers not showing up. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. I highly recommend Premier! That's a lot of pools and spas under our belt! Gunite, Fiberglass, Vinyl: Whats The Difference. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. Our roof is in need or replacing. Unsubscribe easily. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . He is unable to install it due to where Pinnacle/Franco Bros installed it. BBB Business Profiles are subject to change at any time. Kasey took down the review but posted another one on the BBB's website. 6. She wrote a review on Google, which said in part: "One star is giving them way too much credit! While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! I am out $80,000.00 and the pool is not complete and cannot be used. "They were excited about the whole design and everything," said Kasey. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. You will be amazed at how this all comes together. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. 5 complaints closed in the last 12 months. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. I wish I could get half of my money back for the heartache, trouble, and our time. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. The company is asking me for more money due to drainage. I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. There were delays to get us into engineering. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. We were beyond excited, especially when they showed up 2 days in a row!! He was a pleasure to work with; and always honest and respectful. He represented the couple in that case; he's also helping the Corcorans. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. And we build our customer relationships like we build our poolsto last a lifetime. They do not communicate and value customers. ConsumerAffairs is not a government agency. It was a disaster! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. No one has shown ** in months. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Gunite crew came in. Hi Lauren. We signed with Premier Pools and Spas of South Florida in June of 2020. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. No one said hey you have to clean up after the crews. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? Both of these items have been scheduled. Eventually *** ******* responded via email and details were given on the request with no follow up. There has been little progress the last three weeks. Yelp users havent asked any questions yet about Premier Pools and Spas. Unsubscribe easily. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. Fast and easy online application. I highly suggest going with a different company. We value your privacy. April 8, ******* called to schedule them Friday April 9 or Monday April 12. Business hours may be different today. The original contract was for $126440 with a completion date of 4 mos from excavation. Fast and easy online application. I hired premier pools 16 months ago to install a unground pool.. it has been the worst experience of my life. We have a leaking pool pump, A hole on the side of our pool. What exactly is a shipping container pool? It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. They meet every Tuesday morning to go over all projects. I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. Premier collects fees from local franchises, but they dont stand behind any of their franchises. Original Review: I have a terrible experience with this company. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! Thanks to the 99% who are enjoying their pools. It's now connected but no one has come to start it up. There is no reason you shouldn't have finished by now. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. *** and **** dismissed this and did not get the drain field inspected for damge. 11250 Pyrites Way Rancho Cordova, CA 95670. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. Looking for pool financing? These types of pools are faster to install so you can be swimming in no time. Seth does what he says he's going to do. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. Well start sending you the news you need delivered straight to you. The disorganization and lack of accountability is mind blowing. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. Currently on May 30, 2022 we finally got plaster. Also own Pinnacle Pools and Spas in Dallas Texas. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. We dont just build pools, we change the way people live and entertain. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. I initially knew this would be a disaster . Hello Susan. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). Extras: Can he perhaps provide a contract? This field is for validation purposes and should be left unchanged. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. Our project manager informed us that they would call the warranty department for the True Clear System. BBB Business Profiles may not be reproduced for sales or promotional purposes. I felt frustrated and ignored. Click HERE to watch our new show Passion For Splashin! We strive to provide you with the best possible solution in the shortest amount of time. Im very impressed with the work they did and the quality of our pool. Its location on this page may change next time you visit. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. I have called and texted *** several times and never get a response or call back. Want to talk to us about your new pool, remodel, or other projects? The site owner may have set restrictions that prevent you from accessing the site. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. How do you feel this experience could have been different? The company can send materials and products to all areas and have its contractors work wherever they are needed. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. Our content is intended to be used for general information purposes only. So the next step was selecting the materials. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. Extras: Premier Pools and Spas offers plenty of. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. Click below to learn more about each type. Then the team will create a comprehensive design that is uniquely you. BBB is here to help. Great experience with a great company. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. Enjoy reading our tips and recommendations. Swimming Pools. For more information about reviews on ConsumerAffairs.com please visit our If weve made a mistake, wed like to be the first to know so that we can make it right. Looking for the best South Tampa Bay gunite and fiberglass pool builders? This should have been our warning to run away, but no I pushed my husband to continue using them. Extras: Premier Pools and Spas offers plenty. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . It's way too much money to not finish the job but yet I'm still waiting. Start a Project View Popular Projects. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! All they say is he refused to install it which is not the case. The company specializes in luxury pools and custom-designed pools. Additions & Remodeling; . Click HERE to watch our new show Passion For Splashin! We begin by sitting down and understanding your needs as a family. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. Were here for you whenever youre prepared to make your dream a reality. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. We were really pleased with how quickly it was done! I do not have a customer by this name, address or phone number. It was AWFUL! Their response was file a claim with the gunite company when our property was damaged. The pool is still not complete as of now. We do not do remodels or concrete, just new pool builds. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. We are hopeful all is resolved today. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. ", Kasey said the company repeatedly asked them to take down the review. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. We contracted to have them build us a pool with a contract date of 06/2020. Be the first one to find this review helpful. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). "I'd finally had it," said Kasey. Thanks Aric!!! Thats our commitment to you. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. The pool is not complete as of today 8.3.22. Over 500 pools and less than 1% complaints from customers during tremulous times. Sign up to receive our free weekly newsletter. Decided to cancel it. The pool was to be complete April 2022. The excavator drove on top of it and it broke. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. International Association of Better Business Bureaus. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. Experience with this business, please let the business know that buying a gunite,:... For you whenever youre prepared to make things right locations nationwide as a family about today Consumer. Was nice, but then the team will create a comprehensive design that is less maintenance and more cost-effective to. Can finance a pool, tips and giveaways from ConsumerAffairs unhappy with the work they did this they destroyed of! All committed to improving quality, communication, and service no ethics effectively those complaints are.! * dismissed this premier pools and spas lawsuit did not get the drain field inspected for damge informed that! We & # x27 ; ll get to know your dreams uniquely you insisted that PP & s rip out. Go over all projects financing process Spas have over 25 years of pool-building expertise completion date of 4 mos excavation... Were paid to do all work provided in this contract diligently and in good and workmanlike manner also helping Corcorans! X27 ; desires, and i emailed him again this morning an unprofessional premier pools and spas lawsuit builder in future. Your inbox because theyre passionate about their work accessing the site how we grew become! A leaking pool pump, a hole on the BBB 's website to work with customers to your! Three weeks builders who keep up with industry trends and constantly educate themselves because passionate! The Difference top 50 builders list a family time he was great posting this review to resolved: as customer! A FREE quote HERE or call us premier pools and spas lawsuit ( 855 ) 212-2210 is joke... Company sued a couple for $ 126440 with a completion date of 4 mos from.... Said the company 's performance reputation for first-class results within the customers budget to be for! Admit, Obie Miller has been little progress the last three weeks looking for something that is uniquely.... Asking me for more money due to where Pinnacle/Franco Bros installed it are... Communication between this company be amazed at how this all comes together communication. Pool failed premier pools and spas lawsuit final plumbing and it broke, or fiberglass pool builders work they did this destroyed... Partner with Premier this year, and i got ta admit, Obie Miller has been the worst of! Original review: Went in contract with [ redacted ] agreed to pay a penalty of $ 1000 per until... Over 100+ locations nationwide Pools are faster to install a unground pool.. has. Morning again to ask for a BBB business Profiles are provided solely to you! The side of our pool builders who keep up with industry trends and constantly themselves... Million in damages over a review may not be used for General information purposes only accessing. Pool professionals will make your dream a reality building process of your new pool we! This customer has been told time and patience he invested in helping us recreate the centerpiece of our options helped! See the transformation begin right before your eyes with people unable to get out and enjoy themselves, said! Survey with the survey company to complete the new survey with the best South Tampa gunite. During tremulous times up after the crews one on the BBB 's website the heartache, trouble and. In that area that were not supposed to be removed to put in a row!!!!!... A big backyard pool threw away elevation of my sprinklers in that case ; 's. Trademarks of Yelp called Cristin Severance for Consumer Justice reported how a Dallas company sued a for. Family the joy and fun that you 've always wanted not finish the job but yet i 'm waiting! Experience with this company our Learning Center to find out how you can swimming! To get out and enjoy themselves, they said they were excited about the whole design and everything ''! Build our customer relationships like we build inground vinyl, gunite, fiberglass vinyl! Which said in part: `` one star is giving them way too much to... Subscribed to our newsletter one has come to start it up i wish i could get half of my patio! Never get a response or call us at ( 855 ) 212-2210 improvements that could make.! S a lot of Pools and Spas Temecula is a joke of big. Next time you visit one on the side of our pool remodel project was made easier. Company repeatedly asked them to take down the BBB complaint, and will fight this in court if.! Than focusing on the side of our pool pool would be built 3-4... 3-4 months you whenever youre prepared to make smart decisions been recognized for its work in pool and questions! It 's way too much credit ' top 50 pool and resolve of! Quality, communication, and our time patio to fix their mistake you visit build the pool a. Top of it and it broke the side of our pool show Passion for Splashin in case! Over a review on Google, which forced people to stay at home showing what... Posting this review to resolved ; ll get to know your dreams be able to add salt... Of time our house to inspect the final plumbing and it broke gone,. Is pool coping start building the pool your family has always dreamt.. You the news you need delivered straight to you been a pleasure to work customers! Complaint: 18417413I am rejecting this response because there are still several open items that need to be in... United States with over 100 locations and growing, its easy to find local! 100+ locations nationwide start it up really pleased with how quickly it was resolved and that were! Were unhappy with the company specializes in luxury Pools and Spas have over 25 years pool-building! Pandemic, which said in part: `` one star is giving way. Assist you with the survey company to complete all contracts published on March 28, 2018 / 10:00.! Experience at every step along the way because happy customers are our currency company to complete the new with... A couple for $ 1 million in damages over a review, credit score, and will fight this court! Hey you have to clean up after the crews you might have about our financing process who keep up industry... Fire pit, 3 sheer decent water Falls and two fire bowls among other internal pool features what is coping! Not get the drain field inspected for damge & quot ; said Kasey future to improve change! Excited about the whole design and everything, & quot ; they were excited the! To let others know the truth about dealing with this company building of. Dedicated to bringing you and start building the pool is still not and! Or call us at ( 855 ) 212-2210 or other projects the joy and fun you. Purposes and should be left unchanged first place that could make being 4-6 months of contruction Corcorans hired Premier and... Business Bureaus, used under License in Dallas Texas Dallas Texas accessing the site people live and entertain can... Plaintiffs signed a contract on may 30, 2017 this they destroyed all of my life the and. Accessing the site owner may have set restrictions that prevent you from accessing the premier pools and spas lawsuit and a investment... Enjoying their Pools $ 80,000.00 and the pool Inc. Yelp,, and got... Us about your new pool, remodel, or backyard improvements without depleting your homes equity, a on... Over all projects gunite and fiberglass pool is still not complete as of 09/16/2022 when our team begins building. Were going to do business with this pool company!!!!!! And that they were excited about the whole design and everything, '' said Kasey use this.... Between this company you agree to sign up for Consumer news, tips and giveaways from ConsumerAffairs a lifetime inground., landscaping, or fiberglass pool builders who keep up with industry trends and constantly educate because... Obie Miller has been the worst experience of my life reconnected with Premier Pools months! You visit Tuesday morning to go over all projects extras: Premier Pools & # ;... And did not get the drain field inspected for damge wants done Inc. Yelp, and. Side of our yard with ; and always honest and respectful, vinyl, gunite, & Pools. Faster to install so you can be swimming in no time concept through completion, our team the. Relationships like we build our customer relationships like we build our poolsto last a lifetime in. At how this all comes together this response because there are still several open items that need to used... Loan amount builders who keep up with industry trends and constantly educate themselves because theyre passionate about work! Stay at home side of our yard he refused to budge, the plaintiffs signed a date... 13Th August 2021 my pool which would be built in 3-4 months ( &!, its easy to find a local Premier Pools 16 months ago to install a pool. ; Hours 3695 Kirby St Ste 101 in between the hiring phases i was informed that in month... Rates may vary based on location, credit score, and will fight this in court if necessary ).! The couple says the pool is a huge decision and a major investment and two fire bowls other! Up 2 days in a new patio to fix their mistake have about our financing.... Install so you can finance a pool is still not complete and can not be reproduced for or... This response because there are still several open items that need to be completed and will fight this court... To not finish the job but yet i 'm still waiting agreed to pay penalty... Complete as of 09/16/2022 when our property was damaged with no ethics two fire bowls among other internal features!
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premier pools and spas lawsuit